Bug 🐛
One of our users tells us about something that is not working for them.
Feature Request 🌟
One of our users asks us to develop technology to solve their needs.
User Confused 😕
One of our users contacts us not knowing how to do something that is possible with the product.
Positive Feedback ❤️
A user contacts us saying we are doing a good job 🙌
User insight 🤔
Everything else!
Pain point 🤯
Something that sends the user into a rage
Job to be done 💻
A task that a user is doing to achieve something