How to make friends and influence people

Dale Carnegie

Fundamental Techniques in Handling People

Don't criticize, condemn or complain

Give honest and sincere appreciation

Arouse in the other persona an eager want

Become genuinely interested in other people

Smile

Remember that a persons name is to that person the sweetest and most important sound in any language

Be a good listener, Encourage others to talk about themselves

Talk in terms of the others person interests

Make the other person feel important-and do it sincerely

The only way to get the best of an argument is to avoid it

Show respect for the others persons opinion. Never say, “you are wrong”

If you are wrong, admit it quickly and emphatically

Begin in a friendly way

Get the other person saying “yes. yes” immediately

Let the other people do a great deal of the talking

Let the other people feel the idea is his or hers

Try honestly to see things form the others person point of view

Be sympathetic with the others persons ideas and desires

Appeal to nobler motives

Dramatize your ideas

Throw down a challenge

Begin with praise and honest appreciation

Call attention to people mistakes indirectly

Talk about your own mistakes before criticizing the other person

Ask question instead of giving direct orders

Let the other person save face

Praise the slightest improvement and praise every improvement. Be “hearty in your approbation and lavish in your praise”

Give the person a high reputation to live up to

Use encouragement. Make the fault easy to correct.

Make the other person happy about doing the thing you suggest

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