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First Principles
meez operates as a team via first principle thinking. All of you are a part of the meez team because we believe in you, and we all collectively believe in our first principles. By making decisions through the lens of our first principles, we can be confident that any action or decision will be the right one, even if in the short term it may not feel that way. This is also the way we can instill autonomy in our teams and move faster as an organization.
These principles can evolve over time as we evolve as a team. It is incumbent upon all of us to question, and seek to iterate on our principles so that they always serve us well.We ask that you take these core principles to heart and consider them when taking any action or making any decision within the company, whether that be a customer or employee interaction, a decision, a project, a feature, or idea.
Trust & Culture = Consistency + Time
Our First Principles
We instill operational empathy in all that we do
This is the bedrock of meez. We succeed because we deeply understand the plight of our culinary industry compatriots (our customers). And this also pertains to our team, our vendors, and our investors. By committing to understand how people operate, we can only then best serve their needs.
We are results (not task) driven
Work ethic is critical to success. But we measure success not by how long or hard you worked, or how many tasks you completed, but rather by the results you achieved!
We take ownership of work
No matter the outcome, and no matter who else is involved, we always ask ourselves, 'How am I complicit in the results or the environment that has been created?'
Ideas without data and a hypothesis are just opinions
Every idea is welcome at meez. The caveat is you must back your ideas with data and reasoning. What information lead you to the idea and what logic are you applying to that information to make your decision.
We work with a sense of urgency and purpose
We deliver just in time information, NOT just in case
Chefs are busy. We are busy. Every extra step that pulls us away from the task at hand slows us down. And the best way to learn is by doing. This is why we strive to provide the precise information or solution to our customers and our team right when they need it in the moment, rather than push them to another place to find the information they need.
We are pragmatic optimists
Be confident that the unimaginable can happen, be realistic about how and when it can occur, and make a plan!
Mistakes are ok. Not learning from them is not.
We can't take risks and innovate without making mistakes sometimes. But if we don't learn 'why' something happened, we can't prevent it next time. This means DOCUMENTING the why and building better process for next time.
We are constantly iterating and improving
Greatness does not happen on the first try. This pertains to everything we do, from our app, to our service, to how we operate as a team, to how we take notes, how we prepare ourselves for the day, etc. Constant incremental improvement.
We avoid meetings
Meetings are intended to make a collective decision that could not be done without face to face time, or for culture and team building. And if there is no agenda set, there is no reason to attend a meeting.
We question rules and norms
This means even our own. There is no innovation without change and constant iteration. Always be thinking "is there a better way"
Just be yourself
It's why you're here. We chose you because of who you are, not who we want you to be. Your personality is what makes you great. This doesn't mean we can't grow and improve our shortcomings, but it does mean that we can't do our best work if we are not genuine.
We provide hospitality, not just service and a product.
Paraphrasing the wise Mr. Will Guidera, Service is giving the customers the help and answers they need, Hospitality is how you make them feel when we you provide that service. We won’t always be perfect, bug will pop up, something will slip. But instilling confidence and trust in our customers and our team will almost always help prevent the worst case scenario.
If we are not part of the solution, we're part of the problem
Plain and simple. It's very easy to extoll upon the problems going on around you. It is the pro-active ones that take it upon them selves to be part of the solution, no matter their role, that makes us individually and collectively better together.
We are open and transparent
We seek to find the truth, this means anyone on the team can and should be heard. We provide as much information as possible so there is a collective understanding of what is happening in our business.
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