Jonathan is an experienced user researcher who has helped companies large and small get answers to the problems they’re facing. He has helped launch new products and services and previously worked at the BBC in the Future Media & Technology department where he helped deployed online projects including iPlayer and a range of online drama and comedy productions.
He works with you to understand problems, clarify your audience and identify and test possible solutions. He trains you in how to carry out your own research so you have the confidence to continue developing and researching your users after our sessions are complete.
Work will include identifying your users, how to interview and test them, designing testing methods (surveys, interviews, workshops, tasks) and producing prioritised findings, next steps recommendations and success criteria/KPIs.
