Example user needs repository

Explore

Database of original and refined needs
Database of original and refined needs

Original needs

Refined needs

Groupings

Original needs from

Hackney’s User Library project⁠

- note that this has been a very quick and dirty review of it.

You can play around and explore here without risk of breaking anything, your changes won’t be saved.

The examples here are to show how to refine and the benefits of using a database - all 3 tables of needs are the same database and needs, just arranged in a different view.

Splitting “So that” and “Category user needs” into tables also makes it easy to see these items separately.

For full information see the Medium posts on:

⁠

creating a user research repository⁠

⁠

refining user needs⁠

⁠

Example user needs

Example user needs

Unique ID

As a (Original)

I need to (Original)

So that (Original)

Acceptance criteria

Category

User type

As a

Who is

I need

So that

Acceptance criteria 1

Joined user needs

Theme

Category user need

Journey stage

Research that produced this

Success impacts

Failure impacts

Success measures

user researcher working in government

to be able to add my research to the library when I can't use GSuite

I can still share what I'm doing with colleagues across government

Another way users can add research that X% organisations from LocalGovDigital can access successfully add research

Adding research

User researcher

working in government

to be able to add my research to the library when I can't use GSuite

I can easily show and share my research with others

Another way users can add research that X% organisations from LocalGovDigital can access successfully add research

As a

User researcher

⁠

who is

working in government

⁠

I need to to be able to add my research to the library when I can't use GSuite so that I can easily show and share my research with others

Adding research

As a user researcher I need to be able to find relevant research so that I can easily share research

Adding research

Hackney Library project

lead user researcher in government

to promote a culture where research is added during a project

useful research documentation is shared in a timely manner and not forgotten about

We have at least 2 other organisations uploading some documentation from a project phase

Adding research

User researcher

Lead user researcher

working in government

to promote a culture where research is added during a project

others can easily find relevant projects when looking for research in a timely manner

We have at least 2 other organisations uploading some documentation from a project phase

As a

Lead user researcher

⁠

who is

working in government

⁠

I need to to promote a culture where research is added during a project so that others can easily find relevant projects when looking for research in a timely manner

Adding research

As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records

Working culture

Hackney Library project

user researcher with a login

an easy, clear and fast way to add research

I can spend my time doing research or showing research to teams

EPIC

Adding research

User researcher

with a login

have an easy, clear and fast way to add research

I can quickly and easily make updates to records

EPIC

As a

User researcher

⁠

who is

with a login

⁠

I need to have an easy, clear and fast way to add research so that I can quickly and easily make updates to records

Adding research

As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records

Adding research

Hackney Library project

user researcher with a login

to be able to add research myself

I haven't got to wait for someone to add my team's work for me

Part of epic

Adding research

User researcher

with a login

to be able to add research myself

I don't have to wait for someone to add my team's work for me

Part of epic

As a

User researcher

⁠

who is

with a login

⁠

I need to to be able to add research myself so that I don't have to wait for someone to add my team's work for me

Adding research

As a user researcher I need to be able to update research myself so that I don't have to waste time waiting for others to do so

Registration

Hackney Library project

user researcher with a login

help to name my projects in a clear, consistent way

other researchers can easily find relevant projects when looking for research

Adding research

User researcher

with a login

help to name my projects in a clear, consistent way

others can easily find relevant projects when looking for research in a timely manner

As a

User researcher

⁠

who is

with a login

⁠

I need to help to name my projects in a clear, consistent way so that others can easily find relevant projects when looking for research in a timely manner

Adding research

As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records

Adding research

Hackney Library project

user researcher

help to understand what would be useful to add to the library

other researchers view research documentation they are able to interprate and potentially reuse or feedback on

Adding research

User researcher

help to understand what would be useful to add to the library

others can easily find relevant projects when looking for research in a timely manner

As a

User researcher

⁠

I need to help to understand what would be useful to add to the library so that others can easily find relevant projects when looking for research in a timely manner

Adding research

As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records

Library management

Hackney Library project

user researcher with a login

help to categorise the research I add

other researchers reviewing my work can easily find it and other research on the same topic/in the same category

Adding research

User researcher

with a login

help categorising the research I add

others can easily find relevant projects when looking for research in a timely manner

As a

User researcher

⁠

who is

with a login

⁠

I need to help categorising the research I add so that others can easily find relevant projects when looking for research in a timely manner

Adding research

As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records

Adding research

Hackney Library project

someone conducting user researcher

to be able to easily register myself

I can access the back end of the library

EPIC - to break down? Is the user here just user researchers or do we want related roles to be register? If so could say, "As a contributer to research..."

Adding research

User researcher

to be able to easily register myself

I can access the back end of the library

EPIC - to break down? Is the user here just user researchers or do we want related roles to be register? If so could say, "As a contributer to research..."

As a

User researcher

⁠

I need to to be able to easily register myself so that I can access the back end of the library

Adding research

As a user researcher I need to be able to easily register, login and use the back and front end of the system so that I can access and use the system easily

Registration

Hackney Library project

user researcher with a login

to make sure I accurately spell my library content

I don't make a mistake that is seen publically

Adding research

User researcher

with a login

to make sure I accurately spell my library content

I don't make a mistake that is seen publically

As a

User researcher

⁠

who is

with a login

⁠

I need to to make sure I accurately spell my library content so that I don't make a mistake that is seen publically

Adding research

As a user researcher I need to make sure my content is correct so that I don't display errors to other users

Adding research

Hackney Library project

lead user researcher

to make sure that all projects from my organisation are kept up to date

only information that is useful is displayed on the library

EPIC - to break down?

Housekeeping

User researcher

Lead user researcher

to make sure that all projects from my organisation are kept up to date

I only see relevant projects

EPIC - to break down?

As a

Lead user researcher

⁠

I need to to make sure that all projects from my organisation are kept up to date so that I only see relevant projects

Housekeeping

As as a user researcher I need to only see relevant projects so that I quickly and easily use the system

Editing records

Hackney Library project

user researcher

to be able to edit and remove projects I've worked on

I can easily correct mistakes and keep projects up to date

EPIC - to break down?

Housekeeping

User researcher

to be able to edit and remove projects I've worked on

I can quickly and easily make updates to records

EPIC - to break down?

As a

User researcher

⁠

I need to to be able to edit and remove projects I've worked on so that I can quickly and easily make updates to records

Housekeeping

As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records

Editing records

Hackney Library project

lead user researcher

to find research added by my organisation

I can show all the research we've conducted to senior leaders

Needs to: a) visually be clearer on front end on a project is from a particular organisation b) you can filter search all the research in the front end to just show research from a particular organisation. Also, a unique URL should be generated so this filtered research can easily be shared.

Navigation (front)

User researcher

Lead user researcher

to find research added by my organisation

I can easily show and share my research with others

As a

Lead user researcher

⁠

I need to to find research added by my organisation so that I can easily show and share my research with others

Navigation (front)

As a user researcher I need to be able to find relevant research so that I can easily share research

Searching for projects

Hackney Library project

service standard assessor in government

to see clearly the research conducted by a particular project

I can assess the service fairly against the standard

Want to see the journey a project has gone through. Seeing the journey the research could benefit every library visitor not just service assessor. So I wonder if we could add another one about explaining the journey as it will help to build trust and understanding. I like the idea of a paragraph telling the story of the research as shown on this blog post https://userresearch.blog.gov.uk/2020/04/30/how-we-developed-a-simple-user-research-library-at-ofsted/

Navigation (front)

Standard assessor

Service standard assessor

in government

to see clearly the research conducted by a particular project

I can assess the service fairly against the standard

As a

Service standard assessor

⁠

who is

in government

⁠

I need to to see clearly the research conducted by a particular project so that I can assess the service fairly against the standard

Navigation (front)

As a Service standard assessor who is in government I need to see clearly the research conducted by a particular project so that I can assess the service fairly against the standard

Reviewing

Hackney Library project

library visitor

to be able to switch between multiple projects quickly

I haven't got to waste my time getting around and give up

If more than 10 projects displayed, get a 'Next' button but this goes to a 404. Do we need to reduce the number of projects on screen before a 'Next' button is displayed?

Navigation (front)

Member of the public

Library visitor

to be able to switch between multiple projects quickly

I can quickly and easily make updates to records

If more than 10 projects displayed, get a 'Next' button but this goes to a 404. Do we need to reduce the number of projects on screen before a 'Next' button is displayed?

As a

Library visitor

⁠

I need to to be able to switch between multiple projects quickly so that I can quickly and easily make updates to records

Navigation (front)

As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records

Adding research

Hackney Library project

user researcher with a login

to be able to switch between the front and back end screen easily

I haven't got to log out of the back end to get to the front end

Navigation (back)

User researcher

with a login

to be able to switch between the front and back end screen easily

I haven't got to log out of the back end to get to the front end

As a

User researcher

⁠

who is

with a login

⁠

I need to to be able to switch between the front and back end screen easily so that I haven't got to log out of the back end to get to the front end

Navigation (back)

As a user researcher I need to be able to easily register, login and use the back and front end of the system so that I can access and use the system easily

Registration

Hackney Library project

user researcher with a login

to be able to quickly find a particular project in the back end

when I'm adding research to a project I havent got to go through a long list

Navigation (back)

User researcher

with a login

to be able to quickly find a particular project in the back end

I can quickly and easily make updates to records

As a

User researcher

⁠

who is

with a login

⁠

I need to to be able to quickly find a particular project in the back end so that I can quickly and easily make updates to records

Navigation (back)

As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records

Searching for projects

Hackney Library project

user researcher with a login

to only see projects that my organisation have added in the back end

I have no control of what other users in other organisations have added

Navigation (back)

User researcher

with a login

to only see projects that my organisation have added in the back end

I only see relevant projects

As a

User researcher

⁠

who is

with a login

⁠

I need to to only see projects that my organisation have added in the back end so that I only see relevant projects

Navigation (back)

As as a user researcher I need to only see relevant projects so that I quickly and easily use the system

Searching for projects

Hackney Library project

Hackney Lead User Researcher

to be able to have access to every project added to the library

I can change or take things down that shouldn't be on there

Master users - how many do we have? If other sectors use it, do they need these too? Having just one feels like it could be risky and potentially a lot of librarian work.

Navigation (back)

User researcher

Lead user researcher

at Hackney

to be able to have access to every project added to the library

I can quickly and easily make updates to records

Master users - how many do we have? If other sectors use it, do they need these too? Having just one feels like it could be risky and potentially a lot of librarian work.

As a

Lead user researcher

⁠

who is

at Hackney

⁠

I need to to be able to have access to every project added to the library so that I can quickly and easily make updates to records

Navigation (back)

As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records

Editing records

Hackney Library project

user researcher

to add insight to the library that only certain users in my organisation can see

we keep a record of all research internally without making some personally identifable research public

to break down?

Permissions

User researcher

to add insight to the library that only certain users in my organisation can see

we keep a record of all research internally without making some personally identifable research public

to break down?

As a

User researcher

⁠

I need to to add insight to the library that only certain users in my organisation can see so that we keep a record of all research internally without making some personally identifable research public

Permissions

As a project member I need to ensure that user data is only added appropriately and destroyed when no longer need so that I keep user data secure

Library management

Hackney Library project

member of a project team

to know which files on GSuite are shared on the library and publically available

I know not to add sensitive information to that document

Culture - how we structure team drives

Reassurance

Project team member

to know which files on GSuite are shared on the library and publically available

I know not to add sensitive information to that document

Culture - how we structure team drives

As a

Project team member

⁠

I need to to know which files on GSuite are shared on the library and publically available so that I know not to add sensitive information to that document

Reassurance

As a project member I need to ensure that user data is only added appropriately and destroyed when no longer need so that I keep user data secure

Adding research

Hackney Library project

user researcher with a login

reassurance that I can add certain information to the library

I feel confident I'm doing the right thing and continue to use the library

EPIC - to break down?

Reassurance

User researcher

with a login

reassurance that I can add certain information to the library

I feel confident I'm doing the right thing and continue to use the library

EPIC - to break down?

As a

User researcher

⁠

who is

with a login

⁠

I need to reassurance that I can add certain information to the library so that I feel confident I'm doing the right thing and continue to use the library

Reassurance

As a user researcher I need to be feel confident in using the library so that I continue to use it

Registration

Hackney Library project

lead user researcher

to be confident that my team have added the 'right' information to the library

we can avoid sensitive information being made publically available

Reassurance

User researcher

Lead user researcher

to be confident that my team have added the 'right' information to the library

we can avoid sensitive information being made publically available

As a

Lead user researcher

⁠

I need to to be confident that my team have added the 'right' information to the library so that we can avoid sensitive information being made publically available

Reassurance

As a project member I need to ensure that user data is only added appropriately and destroyed when no longer need so that I keep user data secure

Library management

Hackney Library project

lead user researcher

to make it clear how research in the library can be used

we have a clear line on the intellectual property and attribution of research

Reassurance

User researcher

Lead user researcher

to make it clear how research in the library can be used

we have a clear line on the intellectual property and attribution of research

As a

Lead user researcher

⁠

I need to to make it clear how research in the library can be used so that we have a clear line on the intellectual property and attribution of research

Reassurance

As a Lead user researcher I need to make it clear how research in the library can be used so that we have a clear line on the intellectual property and attribution of research

Library management

Hackney Library project

Hackney Lead User Researcher

to make sure all project teams manage consent forms correctly

we look after participant data and can easily remove data on request

Culture - how we structure team drives

Participant data

User researcher

Lead user researcher

at Hackney

to make sure all project teams manage consent forms correctly

we look after participant data and can easily remove data on request

Culture - how we structure team drives

As a

Lead user researcher

⁠

who is

at Hackney

⁠

I need to to make sure all project teams manage consent forms correctly so that we look after participant data and can easily remove data on request

Participant data

As a project member I need to ensure that user data is only added appropriately and destroyed when no longer need so that I keep user data secure

Library management

Hackney Library project

Hackney Lead User Researcher

to make sure all project teams delete identifable participant data at the right time

we only keep participant data for as long as neccessary, as per consent form

Culture - how we structure team drives

Participant data

User researcher

Lead user researcher

at Hackney

to make sure all project teams delete identifable participant data at the right time

we look after participant data and can easily remove data on request

Culture - how we structure team drives

As a

Lead user researcher

⁠

who is

at Hackney

⁠

I need to to make sure all project teams delete identifable participant data at the right time so that we look after participant data and can easily remove data on request

Participant data

As a project member I need to ensure that user data is only added appropriately and destroyed when no longer need so that I keep user data secure

Library management

Hackney Library project

Hackney Lead User Researcher

to make sure only certain people in project teams have access to participant data

we look after participant data, as per our consent form

Culture - how we structure team drives (Only researchers have access to that data)

Participant data

User researcher

Lead user researcher

at Hackney

to make sure only certain people in project teams have access to participant data

we look after participant data and can easily remove data on request

Culture - how we structure team drives (Only researchers have access to that data)

As a

Lead user researcher

⁠

who is

at Hackney

⁠

I need to to make sure only certain people in project teams have access to participant data so that we look after participant data and can easily remove data on request

Participant data

As a project member I need to ensure that user data is only added appropriately and destroyed when no longer need so that I keep user data secure

Library management

Hackney Library project

user researcher with a project on Pipeline

to be able to quickly create a project on the library and link it to Pipeline

it saves me time filling in the library and library visitors can see everything about a project

Helps populate library project from information in Pipeline and can easily show link between Pipeline and library project for website visitor

Pipeline

User researcher

with a project on Pipeline

to be able to quickly create a project on the library and link it to Pipeline

it saves me time filling in the library and library visitors can see everything about a project

Helps populate library project from information in Pipeline and can easily show link between Pipeline and library project for website visitor

As a

User researcher

⁠

who is

with a project on Pipeline

⁠

I need to to be able to quickly create a project on the library and link it to Pipeline so that it saves me time filling in the library and library visitors can see everything about a project

Pipeline

As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records

Adding research

Hackney Library project

lead user researcher

to be able to see what library visitors are looking at

I know what they are interested in and can promote that further

Need to have basic analytics on what Project, collection, doc and doc types are being viewed, when and through what device/browser

Measurement

User researcher

Lead user researcher

to be able to see what library visitors are looking at

I know what they are interested in and can promote that further

Need to have basic analytics on what Project, collection, doc and doc types are being viewed, when and through what device/browser

As a

Lead user researcher

⁠

I need to to be able to see what library visitors are looking at so that I know what they are interested in and can promote that further

Measurement

As a user researcher responsible for the system I need to know what library visitors are interested in so that I can ensure it best meets user needs

Library management

Hackney Library project

lead user researcher

to get some consistency in our research documents

they are of most use to other researchers

Culture - creating 'templates' as part of How to HackIT

Measurement

User researcher

Lead user researcher

to get some consistency in our research documents

others can easily find relevant projects when looking for research in a timely manner

Culture - creating 'templates' as part of How to HackIT

As a

Lead user researcher

⁠

I need to to get some consistency in our research documents so that others can easily find relevant projects when looking for research in a timely manner

Measurement

As a user researcher I need to be able to quickly and easily add and edit research so that I can quickly and easily update records

Adding research

Hackney Library project

lead user researcher

to know how others have used research in the library

we can share best practice and demonstrate the value of the library

Measurement

User researcher

Lead user researcher

to know how others have used research in the library

we can share best practice and demonstrate the value of the library

As a

Lead user researcher

⁠

I need to to know how others have used research in the library so that we can share best practice and demonstrate the value of the library

Measurement

As a user researcher responsible for the system I need to know what library visitors are interested in so that I can ensure it best meets user needs

Library management

Hackney Library project

library visitor

a clear way that I can give feedback about the library

it continues to be improved and meets my needs

Measurement

Member of the public

Library visitor

a clear way that I can give feedback about the library

it continues to be improved and meets my needs

As a

Library visitor

⁠

I need to a clear way that I can give feedback about the library so that it continues to be improved and meets my needs

Measurement

As a user researcher responsible for the system I need to know what library visitors are interested in so that I can ensure it best meets user needs

Library management

Hackney Library project

Hackney Lead User Researcher

a clear way that I can collate and visualise feedback from libray visitors

it continues to be improved and I can demonstrate the value of the library

Measurement

User researcher

Lead user researcher

at Hackney

a clear way that I can collate and visualise feedback from libray visitors

it continues to be improved and meets my needs

As a

Lead user researcher

⁠

who is

at Hackney

⁠

I need to a clear way that I can collate and visualise feedback from libray visitors so that it continues to be improved and meets my needs

Measurement

As a user researcher responsible for the system I need to know what library visitors are interested in so that I can ensure it best meets user needs

Library management

Hackney Library project

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Database of original and refined needsDatabase of original and refined needs

Database of original and refined needs
Database of original and refined needs