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What I’ve realized is that the best knowledge hubs are the single source of truth. They show us what we’re doing and why, how we’re doing and with whom, and when. They create a place to articulate, craft, and align knowledge, a process which is essential to a strong direction and company culture. Once I’ve collected everything into one Coda doc, the next part is funーbut also an essential part to others actually using your toolーmaking it engaging and useful. The goal is to create a doc that informs and inspires action.

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