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Customer Feedback Tracker
How to create a customer feedback tracker your PMs will use
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On Wednesdays, we have a company wide metrics and KPI meeting called CSTATS (Coda statistics). I give a high level view of most common feedback or other notable trends with user needs.

Process

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Browse Customer Feedback
⁠
and look for any general trends to call out that we haven’t discussed.
Look through what’s coming in for each team this week from
Product Area Feeds
⁠

What I share

Each week is different but usually looks something like this 👇
Gantt chart is still the most common ask across all types of users, mostly PMs (see
General Search
⁠
)
Ecosystem: We’re seeing an uptick in people wanting a Google Sheets integration. 4 people asked this week (can see it here
Email - Ecosystem
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)
Quote:
@“I’ve been super frustrated trying to share my project plan with a client. Without individual page sharing, I need to copy and paste data from one place to another which sort of defeats the purpose of ‘an all-in-one doc’”
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- Jenny at Circle
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Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
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) instead.