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Quarterly Planning

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Doc Experience Planning

Customer feedback and trends from the past quarter

Support Summary

Customers are loving starting simple with a doc and growing into an app. We’re seeing some of the initial fear around a blank page going away with the
drag and drop templates
⁠
.
We continue to have a strong PM group working with Coda and
@gantt
⁠
continues to be a hot topic.
Creating views is a magical “ah ha” moment. There’s some confusion on how to making, especially through the copy and paste moments.

In-Person Feedback Summary

There’s a growing interest in our Community and Enterprise to develop custom solutions through an API or SDK. While these folks tend to be software developers and more advanced than many of our Makers, this may be an opportunity to help spread.
Executive summary and reporting, while not often reported, can have a big impact for leadership buy-in of our tool.
⁠

Data

Top DocX Tags
3
copy/paste
4
revision history
4
gantt
4
automations
2
bug
2
buttons
2
dark mode
2
column formats
2
people column
2
icons/emojis
2
⁠
All DocX Tags (Past Quarter)
14
⁠

DocX Tags & Themes

All DocX tags, manually categorized into themes
Theme
Tag
Summary
Importance
Feature Area
View Conversation
Date Received
Large doc perf
9
copy/paste
User had trouble finding duplicate versus creating view of table
canvas
Open
10/11/2020
automations
automation not working ー vague error message
other
Open
10/8/2020
revision history
Education: how to revert from version history
canvas
Open
8/11/2020
gantt
adjust size of task section on the left of chart
tables/views
Open
8/9/2020
automations
automation not working ー vague error message
other
Open
11/10/2020
bug
cursor jumping around in mobile app
bug
Open
11/10/2020
copy/paste
copy pasting from Excel formats my data in ways I don’t want it to :(
canvas
Open
11/10/2020
people column
Asked why Codans are showing up in people column of doc
tables/views
Open
11/10/2020
gantt
Adjust size of task sidebars in Gantt charts
tables/views
Open
11/10/2020
Automations (general)
2
bug
cursor jumping around in mobile app
bug
Open
11/9/2020
dark mode
Wondering when we’ll have party mode
canvas
Open
11/10/2020
Interesting requests
4
copy/paste
copy pasting from google sheets formats my data in ways I don’t want it to :(
canvas
Open
10/29/2020
gantt
Adjust size of task sidebars in Gantt charts
tables/views
Open
8/9/2020
icons/emojis
User wants to create custom emojis
other
Open
11/10/2020
column formats
Let users edit chart colors!
tables/views
Open
11/10/2020
Doc stuck calculating/bad formula
2
dark mode
Wondering when we’ll have party mode
canvas
Open
11/10/2020
revision history
Education: how to revert from version history
canvas
Open
11/10/2020
Icon/emoji requests
1
icons/emojis
User wants to create custom emojis
other
Open
9/11/2020
Gantt customization
3
people column
Asked why Codans are showing up in people column of doc
tables/views
Open
11/4/2020
buttons
would like to create buttons formulaically
canvas
Open
11/10/2020
revision history
User wants to see all edits in a workspace
canvas
Open
11/10/2020
Matches()
3
buttons
would like to create buttons formulaically
canvas
Open
11/9/2020
revision history
User wants to see all edits in a workspace
canvas
Open
8/9/2020
gantt
adjust size of task section on the left of chart
tables/views
Open
11/10/2020
Printing
1
column formats
Let users edit chart colors!
tables/views
Open
11/5/2020
Non-M-F work weeks in formulas
1
copy/paste
User had trouble finding duplicate versus creating view of table
canvas
Open
11/10/2020
⁠



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