Downgrade
Initiated By Spendflo
FQ= What cx was paying (current ACV) - NQ = New contract ACV
Downgrade
Not Initiated by Spendflo
FQ = Quote which is given to Spendflo by cx - NQ = Negotiated savings
Upgrade
Initiated By Spendflo/ Or not
FQ= What cx will be paying during an upgrade - NQ
Renewal
FQ-NQ
If the price hike is on the FQ then that's where we start not what their current ACV