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RAID LOG

RAID LOG for Daikin Service Cloud

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RAID:
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Task ID
Module
Summary
RAID
Priority
Status
PIC
Assignee
Due date
Finish Date
Notes
Created by
Modified by
1
7
Warranty
Need Excel Classification of Warranty
Issues
Medium
Completed
Daikin
JT
Jimmy Fines Lumban Tobing
KY
Krisna Yudha
2
8
Case
Need Excel Classification of Case and Sub Category Case
Issues
Medium
Completed
Daikin
K
krisna.kurnia@daikin.co.id
Sep 21, 2022
JT
Jimmy Fines Lumban Tobing
KY
Krisna Yudha
3
9
AUB
Need Excel Matrix of AUB
Issues
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
Sep 19, 2022
Penentuan Partial Due Date oleh Pihak Daikin AUB
JT
Jimmy Fines Lumban Tobing
KY
Krisna Yudha
4
11
Tech Support
Chatbot Scheme will be provided by Daikin team
Dependencies
Medium
In Progress
Daikin
A
aris.sandi@daikin.co.id
KA
Kevin Ahmad Aufarrizky
KY
Krisna Yudha
5
12
Down Payment - Case
All Module for Service Scheme need to add Logic Down Payment - (AUB, Service, Spare Part, Maintenance)
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
KA
Kevin Ahmad Aufarrizky
AR
Alif Ridwan
6
13
Discount - Case
All Departement Service Need Discount level Header & Item
Issues
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
HI
Harry Irianto
KY
Krisna Yudha
7
14
Reservation Methode
Use Spare Part for All Dept Service - SAP DID Confiq confirmation
Issues
Medium
Pending
Daikin
D
djuhari.wijaya@daikin.co.id
Sep 9, 2022
Stock transfer from SS to S/P Dist. Center / Technician Toolbox will be proceed on SF (Transfer to SAP by Batch) → Need confirm for Compliance / Accounting Process
HI
Harry Irianto
KY
Krisna Yudha
8
15
E-Commerce AUB
Discuss Internal DID System “How to Integration with Salesforce”
Risk
Medium
Pending
Daikin
D
djuhari.wijaya@daikin.co.id
Sep 9, 2022
9/13/2022
Team Service & AUB (From E-commerce will be created 2 CSV : Manual Bulk Salesforce) For inquiry and line item
HI
Harry Irianto
AR
Alif Ridwan
9
16
Partial Delivery for AUB
IT DID Need check
Risk
Medium
Pending
Daikin
D
djuhari.wijaya@daikin.co.id
Sep 9, 2022
IT DID
HI
Harry Irianto
AR
Alif Ridwan
10
17
Doc PDF Output in Inquiry
Solve by Mas Febry
Risk
Low
Completed
TMS
Sep 8, 2022
9/9/2022
TMS
HI
Harry Irianto
JT
Jimmy Fines Lumban Tobing
11
18
Order Warranty Case
Service will be discuss with Accounting about 1 Order get 2 Order Type (Warranty & Non Warranty)
Risk
Medium
Completed
Daikin
D
djuhari.wijaya@daikin.co.id
Sep 8, 2022
HI
Harry Irianto
KY
Krisna Yudha
12
19
Repair Work
Signature customer in job report will be discussed again by daikin
Risk
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
9/14/2022
Done
KA
Kevin Ahmad Aufarrizky
KA
Kevin Ahmad Aufarrizky
13
20
Maintenance
Need BAST Format from Daikin
Dependencies
Medium
Completed
Daikin
K
krisna.kurnia@daikin.co.id
Sep 19, 2022
9/22/2022
KA
Kevin Ahmad Aufarrizky
AR
Alif Ridwan
14
21
Blueprint
Daikin team requested to Heroku to provide customer can edit and can confirmed by customer check (in customer apps)
Dependencies
Medium
Pending
Heroku
KA
Kevin Ahmad Aufarrizky
KA
Kevin Ahmad Aufarrizky
15
22
Blueprint
Interface in add new device needs to highlight for “device name” for this arrangement will be provided by Daikin Team
Dependencies
Medium
Pending
Heroku
KA
Kevin Ahmad Aufarrizky
KA
Kevin Ahmad Aufarrizky
16
23
Warranty
Daikin team suggest report from customer can be opened through web link (Need to confirmed by TMS)
Dependencies
Medium
Pending
TMS
KA
Kevin Ahmad Aufarrizky
KA
Kevin Ahmad Aufarrizky
17
24
General Repair
Master data like kecamatan, kelurahan will be keep and provided by Daikin Team
Dependencies
Medium
In Progress
Daikin
KY
Krisna Yudha
Sep 19, 2022
9/22/2022
KA
Kevin Ahmad Aufarrizky
KY
Krisna Yudha
18
25
Modern Channel
Ios Ruler for Salesforce need to re-check by TMS for availability
Dependencies
Medium
Pending
TMS
MF
M Febriady
Tidak Bisa, Limitasi dari Salesforce akan dicari Work Roundnya
KA
Kevin Ahmad Aufarrizky
KA
Kevin Ahmad Aufarrizky
19
26
Modern Channel
header will be provided by Daikin Team
Dependencies
Medium
In Progress
Daikin
KY
Krisna Yudha
Sep 21, 2022
KA
Kevin Ahmad Aufarrizky
KY
Krisna Yudha
20
28
Blueprint
Additional service in User Interface apps will be added & provided by Daikin
Dependencies
Medium
Completed
Daikin
KY
Krisna Yudha
Sep 22, 2022
9/22/2022
KA
Kevin Ahmad Aufarrizky
KY
Krisna Yudha
21
29
Blueprint
2c8a3aa0-1830-4560-b193-0b7406f2350a.jpg
Dependencies
Medium
Pending
Daikin
KY
Krisna Yudha
Sep 22, 2022
9/22/2022
MF
M Febriady
KY
Krisna Yudha
22
30
Salesforce
KPI Agents will be provided by Daikin
Dependencies
Medium
In Progress
Daikin
KY
Krisna Yudha
Sep 26, 2022
KA
Kevin Ahmad Aufarrizky
KY
Krisna Yudha
23
31
Blueprint
Matrix Approval will be provided by Daikin
Dependencies
Medium
In Progress
Daikin
KY
Krisna Yudha
Sep 23, 2022
KA
Kevin Ahmad Aufarrizky
KY
Krisna Yudha
24
32
Warranty
Matrix Terms & Conditions will be provided by Daikin
Dependencies
Medium
Completed
Daikin
N
nurul.hikmah@daikin.co.id
Sep 21, 2022
9/22/2022
KA
Kevin Ahmad Aufarrizky
AR
Alif Ridwan
25
33
Omni Channel
Escalation Rules will be provided by daikin
Dependencies
Medium
In Progress
Daikin
KY
Krisna Yudha
Sep 26, 2022
KA
Kevin Ahmad Aufarrizky
KY
Krisna Yudha
26
34
Omni Channel
Steps to pull data for conversation transcipt from Salesforce Voice
Dependencies
Medium
Pending
TMS
MF
M Febriady
Sep 13, 2022
AR
Alif Ridwan
AR
Alif Ridwan
27
36
Omni Channel
SLA will be given by Daikin
Dependencies
Medium
Completed
TMS
D
debby@trimitrasis.com
Sep 21, 2022
9/21/2022
TMS akan memberikan referensi terlebih dahulu kepada Daikin
AR
Alif Ridwan
AR
Alif Ridwan
28
37
Omni Channel
Chatbot greeting template, E-mail alert template, Quick Text template
Dependencies
Medium
In Progress
Daikin
KY
Krisna Yudha
Sep 13, 2022
AR
Alif Ridwan
KY
Krisna Yudha
29
38
Blueprint
User Role Hierarchy And Profile
Dependencies
Medium
Pending
Daikin
D
djuhari.wijaya@daikin.co.id
Sep 13, 2022
TMS akan memberikan referensi terkait Profile berdasarkan dari Salesforce (Excel)
KA
Kevin Ahmad Aufarrizky
KA
Kevin Ahmad Aufarrizky
30
39
Omni Channel
TMS need check possibility for chatbot can greeting customer by customer name
Dependencies
Medium
Completed
TMS
MF
M Febriady
Sep 19, 2022
9/20/2022
KA
Kevin Ahmad Aufarrizky
AR
Alif Ridwan
31
40
Maintenance
Report List for Dashboard Reference
Dependencies
High
In Progress
Daikin
KY
Krisna Yudha
Sep 27, 2022
Collaborate with MTC Team
KY
Krisna Yudha
KY
Krisna Yudha
32
41
Maintenance
Dashboard Template List for Sales Performance
Dependencies
High
In Progress
Daikin
KY
Krisna Yudha
Sep 27, 2022
Collaborate with MTC Team
KY
Krisna Yudha
KY
Krisna Yudha
33
42
AUB
Report List for Dashboard Reference
Dependencies
High
In Progress
Daikin
KY
Krisna Yudha
Sep 27, 2022
Collaborate with AUB Team
KY
Krisna Yudha
KY
Krisna Yudha
34
43
AUB
Dashboard Template List for Sales Performance
Dependencies
High
In Progress
Daikin
KY
Krisna Yudha
Sep 27, 2022
Collaborate with AUB Team
KY
Krisna Yudha
KY
Krisna Yudha
35
44
Repair Work
Report List for General Repair Dashboard
Dependencies
High
In Progress
Daikin
KY
Krisna Yudha
Sep 27, 2022
Collaborate with FSM & Management
KY
Krisna Yudha
KY
Krisna Yudha
36
45
Repair Work
Dashboard Template for Service Quality
Dependencies
High
In Progress
Daikin
KY
Krisna Yudha
Sep 27, 2022
Collaborate with FSM & Management
KY
Krisna Yudha
KY
Krisna Yudha
37
46
Repair Work
Dashboard Template for DCC Performance
Dependencies
High
In Progress
Daikin
KY
Krisna Yudha
Sep 27, 2022
Collaborate with Management
KY
Krisna Yudha
KY
Krisna Yudha
38
47
General Repair
Master data material per product
Dependencies
Medium
Pending
Daikin
KY
Krisna Yudha
KA
Kevin Ahmad Aufarrizky
39
48
General Repair
Matrix Serial Number
Dependencies
Medium
Pending
Daikin
N
nurul.hikmah@daikin.co.id
KA
Kevin Ahmad Aufarrizky
KA
Kevin Ahmad Aufarrizky
40
49
Omni Channel
Template status “agent in salesforce”
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
KA
Kevin Ahmad Aufarrizky
KY
Krisna Yudha
41
50
Omni Channel
Template First Respond in Salesforce
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
KA
Kevin Ahmad Aufarrizky
KY
Krisna Yudha
42
51
Omni Channel
Template Case Category
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
KA
Kevin Ahmad Aufarrizky
KY
Krisna Yudha
43
53
Omni Channel
Template SLA “agent in salesforce”
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
KA
Kevin Ahmad Aufarrizky
KY
Krisna Yudha
44
54
Omni Channel
Template Reminder “agent in salesforce”
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
KA
Kevin Ahmad Aufarrizky
KY
Krisna Yudha
45
55
Omni Channel
Template escalate to department “agent in salesforce”
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
KA
Kevin Ahmad Aufarrizky
KA
Kevin Ahmad Aufarrizky
46
56
Omni Channel
Template escalated SLA “agent in salesforce”
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
KA
Kevin Ahmad Aufarrizky
KA
Kevin Ahmad Aufarrizky
47
57
Omni Channel
Template status when back to customer
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
KA
Kevin Ahmad Aufarrizky
KA
Kevin Ahmad Aufarrizky
48
58
Omni Channel
Template closing statement
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
KA
Kevin Ahmad Aufarrizky
KA
Kevin Ahmad Aufarrizky
49
59
Omni Channel
Template survey
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
KA
Kevin Ahmad Aufarrizky
KA
Kevin Ahmad Aufarrizky
50
60
Field from SF
Matrix management number after service
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
Perlu konfirmasi list cabang, kode cabang dan susunan pernomoran manajemen number after service
KA
Kevin Ahmad Aufarrizky
KA
Kevin Ahmad Aufarrizky
51
61
AUB
Matrix Inquiry Process
Dependencies
Medium
In Progress
Daikin
Process inquiry untuk Project
KA
Kevin Ahmad Aufarrizky
KY
Krisna Yudha
52
62
AUB
Matrix Approval Escalation
Dependencies
Medium
In Progress
Daikin
Stage eskalasi approval discount
KA
Kevin Ahmad Aufarrizky
KY
Krisna Yudha
53
63
Modern Channel
Tipe AC Daikin
Dependencies
Medium
Completed
Daikin
9/22/2022
AR
Alif Ridwan
AR
Alif Ridwan
54
64
Warranty
SOP Warranty
Dependencies
Medium
Completed
Daikin
9/22/2022
AR
Alif Ridwan
AR
Alif Ridwan
55
65
Warranty
Dependencies
Pending
Daikin
AR
Alif Ridwan
AR
Alif Ridwan
There are no rows in this table
2000
Sum

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