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RAID LOG

RAID LOG for Daikin Service Cloud

Status:
All
RAID:
All
Status:
All
Tasks
0
Module
Summary
RAID
Priority
Status
PIC
Assignee
Finish Date
Notes
Source Document
File
Is Delay ?
Mandatory for design?
Need Document?
1
Case
Need Excel Classification of Case and Sub Category Case
Issues
Medium
Completed
Daikin
K
krisna.kurnia@daikin.co.id
10/20/2022
General Repair - Menu or Case.xlsx
Delay
Yes
2
AUB
Need Excel Matrix of AUB
Issues
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
Penentuan Partial Due Date oleh Pihak Daikin AUB
Delay
3
Tech Support
Chatbot Scheme will be provided by Daikin team
Dependencies
Medium
Completed
Daikin
A
aris.sandi@daikin.co.id
11/2/2022
General Flow : “AI Chatbot General Flow” Supporting Document : “Symptoms Knowledge Base”
AI Chatbot General Flow.drawio
Symptoms Knowledge Base.pdf
Yes
4
Down Payment - Case
All Module for Service Scheme need to add Logic Down Payment - (AUB, Service, Spare Part, Maintenance)
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
5
Discount - Case
All Department Service Need Discount level Header & Item
Issues
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
6
Reservation Methode
Use Spare Part for All Dept Service - SAP DID Confiq confirmation
Issues
Medium
Pending
Daikin
D
djuhari.wijaya@daikin.co.id
Stock transfer from SS to S/P Dist. Center / Technician Toolbox will be proceed on SF (Transfer to SAP by Batch) → Need confirm for Compliance / Accounting Process
Delay
7
E-Commerce AUB
Discuss Internal DID System “How to Integrate with Salesforce”
Risk
Medium
Pending
Daikin
D
djuhari.wijaya@daikin.co.id
9/13/2022
Team Service & AUB (From E-commerce will be created 2 CSV : Manual Bulk Salesforce) For inquiry and line item
Delay
8
Partial Delivery for AUB
IT DID Need check
Risk
Medium
Completed
Daikin
D
djuhari.wijaya@daikin.co.id
Conclusion : Implement DP Process & Commitment letter with Max 6 Months after PO.
Delay
9
Doc PDF Output in Inquiry
Solve by Mas Febry
Risk
Low
Completed
TMS
9/9/2022
TMS
Delay
10
Order Warranty Case
Service will be discussed with Accounting about 1 Order get 2 Order Type (Warranty & Non Warranty)
Risk
Medium
Completed
Daikin
D
djuhari.wijaya@daikin.co.id
Conclusion: SVO (Salesforce) hanya 1 & Order type di SAP dibuat 2 (IW&OW) untuk masing-masing WOLI
Delay
11
Repair Work
Signature customer in job report will be discussed again by daikin
Risk
Medium
Completed
Daikin
K
krisna.kurnia@daikin.co.id
9/14/2022
Conclusion: Create & Save di Profile --> Trigger berdasarkan "approve" button, generate sign pada document
12
Blueprint
Daikin team requested to Heroku to provide customer can edit and can confirmed by customer check (in customer apps)
Dependencies
Medium
Pending
Heroku
IH
Izhan Haqani
13
Blueprint
Interface in add new device needs to highlight for “device name” for this arrangement will be provided by Daikin Team
Dependencies
Medium
Completed
Heroku
9/29/2022
14
General Repair
Master data such as kecamatan, kelurahan will be kept and provided by Daikin Team
Dependencies
Medium
Completed
Daikin
Krisna Yudha
9/22/2022
General Repair - Master Data Address.xlsx
Delay
Yes
15
Modern Channel
Ios Ruler for Salesforce need to re-check by TMS for availability
Dependencies
Medium
Pending
TMS
M Febriady
Tidak Bisa, Limitasi dari Salesforce akan dicari Work Roundnya
16
Modern Channel
Header will be provided by Daikin Team
Dependencies
Medium
In Progress
Daikin
Krisna Yudha
Delay
17
Blueprint
Additional service in User Interface apps will be added & provided by Daikin
Dependencies
Medium
Completed
Daikin
Krisna Yudha
9/22/2022
General Repair - Extended Menu.xlsx
Delay
Yes
18
Apps
Extended menu in Customer App
Dependencies
Pending
Heroku
IH
Izhan Haqani
19
Blueprint
2c8a3aa0-1830-4560-b193-0b7406f2350a.jpg
Dependencies
Medium
Pending
Daikin
Krisna Yudha
9/22/2022
Delay
20
Salesforce
KPI Agents will be provided by Daikin
Dependencies
Medium
In Progress
Daikin
Krisna Yudha
Delay
21
Blueprint
Matrix Approval will be provided by Daikin for General Repair
Dependencies
Medium
In Progress
Daikin
Krisna Yudha
Delay
22
Omni Channel
Escalation Rules will be provided by daikin
Dependencies
Medium
Completed
Daikin
Krisna Yudha
10/20/2022
Omni Channel - Escalation Matriks.xlsx
Delay
Yes
23
Omni Channel
Steps to pull data for conversation transcipt from Salesforce Voice
Dependencies
Medium
Pending
TMS
M Febriady
Delay
24
Omni Channel
SLA will be given by Daikin
Dependencies
Medium
Completed
TMS
Debby Rachmania Puspita
9/21/2022
TMS akan memberikan referensi terlebih dahulu kepada Daikin
Delay
25
Omni Channel
Chatbot greeting template, E-mail alert template, Quick Text template
Dependencies
Medium
In Progress
Daikin
Krisna Yudha
Delay
26
Blueprint
User Role Hierarchy And Profile
Dependencies
Medium
Completed
Daikin
D
djuhari.wijaya@daikin.co.id
TMS akan memberikan referensi terkait Profile berdasarkan dari Salesforce (Excel)
Hierarchy Role - Service Chart.xlsx
Delay
Yes
27
Omni Channel
TMS needs to check the possibility for chatbot can greet customer by name
Dependencies
Medium
Completed
TMS
M Febriady
9/20/2022
Conclusion: ??
Delay
28
Maintenance
Report List for Dashboard Reference
Dependencies
High
Completed
Daikin
Krisna Yudha
Refer to Log 33 Document in “Report Source” Column
Delay
Yes
29
Maintenance
Dashboard Template List for Sales Performance
Dependencies
High
Completed
Daikin
Krisna Yudha
Done
Maintenance (MTC) - Dashboard List.xlsx
Delay
Yes
30
AUB
Report List for Dashboard Reference
Dependencies
High
Completed
Daikin
Krisna Yudha
Refer to Log 35 Document in “Report Source” Column
Aircond Utility Business (AUB) - Dashboard List.xlsx
Delay
Yes
31
AUB
Dashboard Template List for Sales Performance
Dependencies
High
Completed
Daikin
Krisna Yudha
Done
Delay
Yes
32
Repair Work
Report List for General Repair Dashboard
Dependencies
High
Completed
Daikin
Krisna Yudha
Refer to Log 37 Document in “Report Source” Column
Delay
Yes
33
Repair Work
Dashboard Template for Service Quality
Dependencies
High
Completed
Daikin
Krisna Yudha
Done
General Repair - Dashboard.xlsx
Delay
Yes
34
Repair Work
Dashboard Template for DCC Performance
Dependencies
High
Completed
Daikin
Krisna Yudha
Collaborate with Management
Daikin Contact Center - Dashboard.xlsx
Delay
Yes
35
General Repair
Master data material per product
Dependencies
Medium
Pending
Daikin
36
General Repair
Matrix Serial Number
Dependencies
Medium
Pending
Daikin
N
nurul.hikmah@daikin.co.id
37
Omni Channel
Template status “agent in Salesforce”
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
38
Omni Channel
Template First Respond in Salesforce
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
39
Omni Channel
Template Case Category
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
40
Omni Channel
Template SLA “agent in Salesforce”
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
41
Omni Channel
Template Reminder “agent in Salesforce”
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
42
Omni Channel
Template escalate to department “agent in Salesforce”
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
43
Omni Channel
Template escalated SLA “agent in Salesforce”
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
44
Omni Channel
Template status when back to customer
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
45
Omni Channel
Template closing statement
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
46
Omni Channel
Template survey
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
47
AUB
Matrix Inquiry Process
Dependencies
Medium
In Progress
Daikin
Process inquiry untuk Project
48
AUB
Matrix Approval Escalation
Dependencies
Medium
In Progress
Daikin
Stage eskalasi approval discount
49
Modern Channel
Tipe AC Daikin
Dependencies
Medium
Completed
Daikin
9/22/2022
Modern Channel - Tipe AC Daikin.xlsx
Yes
50
Omni Channel
NoReply for auto response
Dependencies
Medium
Completed
Daikin
51
Omni Channel
Email for Inbound & Outbound
Dependencies
Medium
Pending
Daikin
Krisna Yudha
52
Omni Channel
IP Address Salesforce
Dependencies
Medium
Pending
TMS
53
Maintenance
List stage opportunity process will be provided by Maintenance Department Daikin
Dependencies
Medium
Completed
Daikin
K
krisna.kurnia@daikin.co.id
54
Maintenance
Prepare prototype for sales target for Maintenance, Target & Achievement Inquiry, Order Based and Revenue
Dependencies
Medium
Pending
TMS
M Febriady
55
Blueprint
Credentials SMS Gateway for OTP verification
Dependencies
Medium
Completed
Daikin
K
krisna.kurnia@daikin.co.id
From Izhan - Heroku
56
Maintenance
Maintenance Quotation Draft
Dependencies
Medium
Completed
Daikin
Krisna Yudha
Need Confirm Format Template & Template Qty. Used by Mas
@M Febriady
Maintenance Quotation - Draft.doc
Yes
57
Blueprint
Glossary in Salesforce
Dependencies
Medium
Pending
TMS
58
Blueprint
Flow Process Blueprint
Dependencies
High
Pending
Daikin
Kevin Ahmad Aufarrizky
Delay
59
Modern Channel
Form for MDC Installation
Dependencies
Medium
Completed
Daikin
Krisna Yudha
Modern Channel - Draft Form Instalasi MDC.xlsx
Yes
60
AUB
Mandatory field di setiap stage pada inquiry maintenance, AUB & General Repair
Dependencies
High
Pending
Daikin
61
Case
Tree action to update case
Dependencies
High
Pending
Daikin
Krisna Yudha
Yes
62
Blueprint
SPM Maintenance
Dependencies
High
Completed
Daikin
Krisna Yudha
SPM Dashboard Reference.JPG
SPM Dashboard Reference.JPG
Yes
63
Blueprint
Access to NPIC Data
Dependencies
High
In Progress
Daikin
N
nopi.martanto@daikin.co.id
NPIC Data untuk kebutuhan Supervisi, Maintenance & AUB Nopi: sudah FU ke Pak Rangga, otorisasi belum di set untuk akses ke NPIC Data.
64
Modern Channel
Report List for Dashboard Reference
Dependencies
High
Pending
Daikin
Krisna Yudha
Similar to AUB and General Repair
Yes
65
Modern Channel
Dashboard Template List for MDC & Installations
Dependencies
High
Pending
Daikin
Krisna Yudha
Similar to AUB and General Repair
Yes
66
Modern Channel
Field Device Type Product for Baseline Document
Dependencies
High
Pending
Daikin
Yes
67
Case
Case Status Movement
Dependencies
High
In Progress
Daikin
C
chairani@daikin.co.id
Yes
68
Case
Milestone overall case
Dependencies
High
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
Yes
69
Case
Milestone agent L1, L2, L3, KPI FRT (in minutes)
Dependencies
High
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
Yes
70
Case
Dedicated case category for cases that resolved by Agent L1
Dependencies
High
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
Yes
71
Case
CSAT Survey
Dependencies
High
Completed
Daikin
C
chairani@daikin.co.id
CS Survey Question v2023-01-10.xlsx
Yes
72
Omni Channel
Skill Agent L3
Dependencies
High
Pending
Daikin
K
krisna.kurnia@daikin.co.id
Yes
73
Maintenance
Sales App Activity
Dependencies
Completed
Daikin
Maintenance (MTC) - Sales App Activity Record.xlsx
Yes
74
General Repair
Skill Level Case & SVO
Dependencies
High
Completed
Daikin
K
krisna.kurnia@daikin.co.id
General Repair - Skill Level.xlsx
Yes
75
Maintenance
Mapping user, role, level position, manager
Dependencies
High
Pending
Daikin
R
rupiallah@daikin.co.id
Belum bisa diakomodir oleh Daikin
Yes
76
Maintenance
Contoh dokumen Service Report
Dependencies
On Review TMS
Daikin
Nopi Martanto
Akan di-simplified kembali oleh tim Svc Daikin (Pak NopI)
Laporan Svo (4).pdf
77
Maintenance
Contoh dokumen MTC Agreement
Dependencies
On Review TMS
Daikin
15102020051939 - PKS Daikin 2020-2021 v3 ma.comment 20200804 rev1apm-MA (final).pdf
78
Maintenance
Contoh dokumen MTC BAST
Dependencies
On Review TMS
Daikin
BAST Unversitas Jendral Sudirman ACC tgl.pdf
79
Maintenance
Contoh dokumen T&C
Dependencies
On Review TMS
Daikin