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RAID LOG

RAID LOG for Daikin Service Cloud
Jimmy Fines Lumban Tobing

Status:
All
⁠
⁠
RAID:
All
⁠
⁠
Status:
All
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⁠
Tasks
0
Module
Summary
RAID
Priority
Status
PIC
Assignee
Finish Date
Notes
Source Document
File
Is Delay ?
Mandatory for design?
Need Document?
1
Warranty
Need Excel Classification of Warranty
Issues
Medium
Completed
Daikin
Krisna Yudha
Still need additional for APU (Done)
Conclusion: Refer to “rev” document
Technical Support - Warranty Matrix.xlsx
Technical Support - Warranty Matrix (Rev1).xlsx
Yes
2
Case
Need Excel Classification of Case and Sub Category Case
Issues
Medium
Completed
Daikin
K
krisna.kurnia@daikin.co.id
10/20/2022
​
General Repair - Menu or Case.xlsx
Delay
Yes
3
AUB
Need Excel Matrix of AUB
Issues
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
Penentuan Partial Due Date oleh Pihak Daikin AUB
Delay
​
4
Tech Support
Chatbot Scheme will be provided by Daikin team
Dependencies
Medium
Completed
Daikin
A
aris.sandi@daikin.co.id
11/2/2022
General Flow : “AI Chatbot General Flow” Supporting Document : “Symptoms Knowledge Base”
AI Chatbot General Flow.drawio
Symptoms Knowledge Base.pdf
Yes
5
Down Payment - Case
All Module for Service Scheme need to add Logic Down Payment - (AUB, Service, Spare Part, Maintenance)
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
​
6
Discount - Case
All Department Service Need Discount level Header & Item
Issues
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
​
7
Reservation Methode
Use Spare Part for All Dept Service - SAP DID Confiq confirmation
Issues
Medium
Pending
Daikin
D
djuhari.wijaya@daikin.co.id
Stock transfer from SS to S/P Dist. Center / Technician Toolbox will be proceed on SF (Transfer to SAP by Batch) → Need confirm for Compliance / Accounting Process
Delay
​
8
E-Commerce AUB
Discuss Internal DID System “How to Integrate with Salesforce”
Risk
Medium
Pending
Daikin
D
djuhari.wijaya@daikin.co.id
9/13/2022
Team Service & AUB (From E-commerce will be created 2 CSV : Manual Bulk Salesforce) For inquiry and line item
Delay
​
9
Partial Delivery for AUB
IT DID Need check
Risk
Medium
Completed
Daikin
D
djuhari.wijaya@daikin.co.id
Conclusion : Implement DP Process & Commitment letter with Max 6 Months after PO.
Delay
​
10
Doc PDF Output in Inquiry
Solve by Mas Febry
Risk
Low
Completed
TMS
​
9/9/2022
TMS
Delay
​
11
Order Warranty Case
Service will be discussed with Accounting about 1 Order get 2 Order Type (Warranty & Non Warranty)
Risk
Medium
Completed
Daikin
D
djuhari.wijaya@daikin.co.id
Conclusion: SVO (Salesforce) hanya 1 & Order type di SAP dibuat 2 (IW&OW) untuk masing-masing WOLI
Delay
​
12
Repair Work
Signature customer in job report will be discussed again by daikin
Risk
Medium
Completed
Daikin
K
krisna.kurnia@daikin.co.id
9/14/2022
Conclusion: Create & Save di Profile --> Trigger berdasarkan "approve" button, generate sign pada document
​
13
Maintenance
Need BAST Format from Daikin
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
9/22/2022
Still Need confirm for Customer SIgn on BAST Document through Cust. Apps. need cofirm from mas
@M Febriady
⁠
BAST - Draft.docx
Delay
Yes
14
Blueprint
Daikin team requested to Heroku to provide customer can edit and can confirmed by customer check (in customer apps)
Dependencies
Medium
Pending
Heroku
​
​
​
15
Blueprint
Interface in add new device needs to highlight for “device name” for this arrangement will be provided by Daikin Team
Dependencies
Medium
Completed
Heroku
​
9/29/2022
​
​
16
Warranty
Daikin team suggest report from customer can be opened through web link (Need to confirmed by TMS)
Dependencies
Medium
Pending
TMS
​
​
​
17
General Repair
Master data such as kecamatan, kelurahan will be kept and provided by Daikin Team
Dependencies
Medium
Completed
Daikin
Krisna Yudha
9/22/2022
​
General Repair - Master Data Address.xlsx
Delay
Yes
18
Modern Channel
Ios Ruler for Salesforce need to re-check by TMS for availability
Dependencies
Medium
Pending
TMS
M Febriady
Tidak Bisa, Limitasi dari Salesforce akan dicari Work Roundnya
​
19
Modern Channel
Header will be provided by Daikin Team
Dependencies
Medium
In Progress
Daikin
Krisna Yudha
​
Delay
​
20
Blueprint
Additional service in User Interface apps will be added & provided by Daikin
Dependencies
Medium
Completed
Daikin
Krisna Yudha
9/22/2022
​
General Repair - Extended Menu.xlsx
Delay
Yes
21
Apps
Extended menu in Customer App
Dependencies
​
Pending
Heroku
IH
Izhan Haqani
​
​
22
Blueprint
2c8a3aa0-1830-4560-b193-0b7406f2350a.jpg
Dependencies
Medium
Pending
Daikin
Krisna Yudha
9/22/2022
​
Delay
​
23
Salesforce
KPI Agents will be provided by Daikin
Dependencies
Medium
In Progress
Daikin
Krisna Yudha
​
Delay
​
24
Blueprint
Matrix Approval will be provided by Daikin for General Repair
Dependencies
Medium
In Progress
Daikin
Krisna Yudha
​
Delay
​
25
Warranty
Matrix Terms & Conditions will be provided by Daikin
Dependencies
Medium
Completed
Daikin
N
nurul.hikmah@daikin.co.id
9/22/2022
​
Technical Support - Warranty T&C.xlsx
Delay
Yes
26
Omni Channel
Escalation Rules will be provided by daikin
Dependencies
Medium
Completed
Daikin
Krisna Yudha
10/20/2022
​
Omni Channel - Escalation Matriks.xlsx
Delay
Yes
27
Omni Channel
Steps to pull data for conversation transcipt from Salesforce Voice
Dependencies
Medium
Pending
TMS
M Febriady
​
Delay
​
28
Omni Channel
SLA will be given by Daikin
Dependencies
Medium
Completed
TMS
Debby Rachmania Puspita
9/21/2022
TMS akan memberikan referensi terlebih dahulu kepada Daikin
Delay
​
29
Omni Channel
Chatbot greeting template, E-mail alert template, Quick Text template
Dependencies
Medium
In Progress
Daikin
Krisna Yudha
​
Delay
​
30
Blueprint
User Role Hierarchy And Profile
Dependencies
Medium
Completed
Daikin
D
djuhari.wijaya@daikin.co.id
TMS akan memberikan referensi terkait Profile berdasarkan dari Salesforce (Excel)
Hierarchy Role - Service Chart.xlsx
Delay
Yes
31
Omni Channel
TMS needs to check the possibility for chatbot can greet customer by name
Dependencies
Medium
Completed
TMS
M Febriady
9/20/2022
Conclusion: ??
Delay
​
32
Maintenance
Report List for Dashboard Reference
Dependencies
High
Completed
Daikin
Krisna Yudha
Refer to Log 33 Document in “Report Source” Column
Delay
Yes
33
Maintenance
Dashboard Template List for Sales Performance
Dependencies
High
Completed
Daikin
Krisna Yudha
Done
Maintenance (MTC) - Dashboard List.xlsx
Delay
Yes
34
AUB
Report List for Dashboard Reference
Dependencies
High
Completed
Daikin
Krisna Yudha
Refer to Log 35 Document in “Report Source” Column
Aircond Utility Business (AUB) - Dashboard List.xlsx
Delay
Yes
35
AUB
Dashboard Template List for Sales Performance
Dependencies
High
Completed
Daikin
Krisna Yudha
Done
Delay
Yes
36
Repair Work
Report List for General Repair Dashboard
Dependencies
High
Completed
Daikin
Krisna Yudha
Refer to Log 37 Document in “Report Source” Column
Delay
Yes
37
Repair Work
Dashboard Template for Service Quality
Dependencies
High
Completed
Daikin
Krisna Yudha
Done
General Repair - Dashboard.xlsx
Delay
Yes
38
Repair Work
Dashboard Template for DCC Performance
Dependencies
High
Completed
Daikin
Krisna Yudha
Collaborate with Management
Daikin Contact Center - Dashboard.xlsx
Delay
Yes
39
General Repair
Master data material per product
Dependencies
Medium
Pending
Daikin
​
​
​
40
General Repair
Matrix Serial Number
Dependencies
Medium
Pending
Daikin
N
nurul.hikmah@daikin.co.id
​
​
41
Omni Channel
Template status “agent in Salesforce”
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
​
42
Omni Channel
Template First Respond in Salesforce
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
​
43
Omni Channel
Template Case Category
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
​
44
Omni Channel
Template SLA “agent in Salesforce”
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
​
45
Omni Channel
Template Reminder “agent in Salesforce”
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
​
46
Omni Channel
Template escalate to department “agent in Salesforce”
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
​
47
Omni Channel
Template escalated SLA “agent in Salesforce”
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
​
48
Omni Channel
Template status when back to customer
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
​
49
Omni Channel
Template closing statement
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
​
50
Omni Channel
Template survey
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
​
51
Field from SF
Matrix management number after service
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
Perlu konfirmasi list cabang, kode cabang dan susunan pernomoran manajemen number after service
​
52
AUB
Matrix Inquiry Process
Dependencies
Medium
In Progress
Daikin
​
Process inquiry untuk Project
​
53
AUB
Matrix Approval Escalation
Dependencies
Medium
In Progress
Daikin
​
Stage eskalasi approval discount
​
54
Modern Channel
Tipe AC Daikin
Dependencies
Medium
Completed
Daikin
​
9/22/2022
​
Modern Channel - Tipe AC Daikin.xlsx
Yes
55
Warranty
SOP Warranty
Dependencies
Medium
Completed
Daikin
​
9/22/2022
​
Technical Support - SOP Warranty.xlsx
Yes
56
Omni Channel
NoReply for auto response
Dependencies
Medium
Completed
Daikin
​
​
​
57
Omni Channel
Email for Inbound & Outbound
Dependencies
Medium
Pending
Daikin
Krisna Yudha
​
​
58
Omni Channel
IP Address Salesforce
Dependencies
Medium
Pending
TMS
​
​
​
59
Maintenance
List stage opportunity process will be provided by Maintenance Department Daikin
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
​
60
Maintenance
Prepare prototype for sales target for Maintenance, Target & Achievement Inquiry, Order Based and Revenue
Dependencies
Medium
Pending
TMS
M Febriady
​
​
61
Blueprint
Credentials SMS Gateway for OTP verification
Dependencies
Medium
Completed
Daikin
K
krisna.kurnia@daikin.co.id
From Izhan - Heroku
​
62
Maintenance
Maintenance Contract Document Draft
Dependencies
Medium
In Progress
Daikin
Krisna Yudha
Still need detail T&C Template for each MTC menu → Document on Revise
Kontrak Maintenance Daikin - Draft.docx
Yes
63
Maintenance
Maintenance Quotation Draft
Dependencies
Medium
Completed
Daikin
Krisna Yudha
Need Confirm Format Template & Template Qty. Used by Mas
@M Febriady
⁠
Maintenance Quotation - Draft.doc
Yes
64
Blueprint
Glossary in Salesforce
Dependencies
Medium
Pending
TMS
​
​
​
65
Blueprint
Flow Process Blueprint
Dependencies
High
Pending
Daikin
Kevin Ahmad Aufarrizky
​
Delay
​
66
Installation
Konfirmasi Reference Privacy Policy & Terms & Conditions
Dependencies
Medium
In Progress
Daikin
Krisna Yudha
Konfirmasi dokumen yang telah dishare Heroku
​
67
Installation
SLA for Installation
Dependencies
Medium
Completed
Daikin
Krisna Yudha
​
Installation - SLA.xlsx
Yes
68
Modern Channel
Form for MDC Installation
Dependencies
Medium
Completed
Daikin
Krisna Yudha
​
Modern Channel - Draft Form Instalasi MDC.xlsx
Yes
69
Installation
Terms and Conditions for Installation
Dependencies
Medium
Completed
Daikin
Krisna Yudha
​
Installation - Terms and Conditions for Installation.xlsx
Yes
70
AUB
Mandatory field di setiap stage pada inquiry maintenance, AUB & General Repair
Dependencies
High
Pending
Daikin
​
​
​
71
Case
Tree action to update case
Dependencies
High
Pending
Daikin
Krisna Yudha
​
Yes
72
Blueprint
SPM Maintenance
Dependencies
High
Completed
Daikin
Krisna Yudha
​
SPM Dashboard Reference.JPG
SPM Dashboard Reference.JPG
Yes
73
Blueprint
Access to NPIC Data
Dependencies
High
In Progress
Daikin
N
nopi.martanto@daikin.co.id
NPIC Data untuk kebutuhan Supervisi, Maintenance & AUB Nopi: sudah FU ke Pak Rangga, otorisasi belum di set untuk akses ke NPIC Data.
​
74
Supervisi & Commissioning
Report List for Dashboard Reference
Dependencies
High
Pending
Daikin
Krisna Yudha
Cek ke Sales Project
Yes
75
Supervisi & Commissioning
Dashboard Template List for Supervisi and Commissioning
Dependencies
High
Pending
Daikin
Krisna Yudha
Cek ke Sales Project
Yes
76
Modern Channel
Report List for Dashboard Reference
Dependencies
High
Pending
Daikin
Krisna Yudha
Similar to AUB and General Repair
Yes
77
Modern Channel
Dashboard Template List for MDC & Installations
Dependencies
High
Pending
Daikin
Krisna Yudha
Similar to AUB and General Repair
Yes
78
Proshop
Report List for Dashboard Reference
Dependencies
High
Pending
Daikin
Krisna Yudha
Similar to General Repair
Yes
79
Proshop
Dashboard Template List for Proshop
Dependencies
High
Pending
Daikin
Krisna Yudha
Similar to General Repair
Yes
80
Sales Spare Part
Report List for Dashboard Reference
Dependencies
High
Completed
Daikin
Krisna Yudha
Refer to file on Log #81
Yes
81
Sales Spare Part
Dashboard Template List for Sales Spare Part
Dependencies
High
Completed
Daikin
Krisna Yudha
​
Sparepart - Dashboard.xlsx
Yes
82
Modern Channel
Field Device Type Product for Baseline Document
Dependencies
High
Pending
Daikin
​
​
Yes
83
Email
Daikin will provide 2 emails for Call Center and No Reply
Dependencies
Medium
Completed
Daikin
Harry Irianto
​
​
84
Work Order
Master data work type & work type group
Dependencies
High
Pending
Daikin
​
​
​
85
Email
Template for First Response Email
Dependencies
High
Completed
Daikin
​
​
​
86
Case
Case Status Movement
Dependencies
High
In Progress
Daikin
C
chairani@daikin.co.id
​
Yes
87
Email
Default email template (need format header & footer)
Dependencies
High
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
Yes
88
Case
Milestone overall case
Dependencies
High
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
Yes
89
Case
Milestone agent L1, L2, L3, KPI FRT (in minutes)
Dependencies
High
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
Yes
90
Screen Flow Streamline Customer Service
Streamline for Customer Service
Dependencies
High
Pending
Daikin
C
chairani@daikin.co.id
​
Yes
91
Screen Flow Streamline Customer Service
Screen Flow Streamline Customer Service Email-to-Case
Dependencies
High
Pending
Daikin
C
chairani@daikin.co.id
​
Yes
92
Case
Dedicated case category for cases that resolved by Agent L1
Dependencies
High
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
Yes
93
Case
CSAT Survey
Dependencies
High
Completed
Daikin
C
chairani@daikin.co.id
​
CS Survey Question v2023-01-10.xlsx
Yes
94
Omni Channel
Skill Agent L3
Dependencies
High
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
Yes
95
Maintenance
Sales App Activity
Dependencies