RAID LOG

Need Excel Classification of Warranty

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Need Excel Classification of Case and Sub Category Case

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Need Excel Matrix of AUB

Penentuan Partial Due Date oleh Pihak Daikin AUB

Chatbot Scheme will be provided by Daikin team

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All Module for Service Scheme need to add Logic Down Payment - (AUB, Service, Spare Part, Maintenance)

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All Departement Service Need Discount level Header & Item

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Use Spare Part for All Dept Service - SAP DID Confiq confirmation

Discuss Internal DID System “How to Integration with Salesforce”

Team Service & AUB (From E-commerce will be created 2 CSV : Manual Bulk Salesforce) For inquiry and line item

IT DID Need check

IT DID

Solve by Mas Febry

TMS

Service will be discuss with Accounting about 1 Order get 2 Order Type (Warranty & Non Warranty)

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Signature customer in job report will be discussed again by daikin

Done

Need BAST Format from Daikin

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Daikin team requested to Heroku to provide customer can edit and can confirmed by customer check (in customer apps)

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Interface in add new device needs to highlight for “device name” for this arrangement will be provided by Daikin Team

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Daikin team suggest report from customer can be opened through web link (Need to confirmed by TMS)

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Master data like kecamatan, kelurahan will be keep and provided by Daikin Team

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Ios Ruler for Salesforce need to re-check by TMS for availability

Tidak Bisa, Limitasi dari Salesforce akan dicari Work Roundnya

header will be provided by Daikin Team

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Additional service in User Interface apps will be added & provided by Daikin

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KPI Agents will be provided by Daikin

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Matrix Approval will be provided by Daikin

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Matrix Terms & Conditions will be provided by Daikin

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Escalation Rules will be provided by daikin

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Steps to pull data for conversation transcipt from Salesforce Voice

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SLA will be given by Daikin

TMS akan memberikan referensi terlebih dahulu kepada Daikin

Chatbot greeting template, E-mail alert template, Quick Text template

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User Role Hierarchy And Profile

TMS akan memberikan referensi terkait Profile berdasarkan dari Salesforce (Excel)

TMS need check possibility for chatbot can greeting customer by customer name

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Report List for Dashboard Reference

Collaborate with MTC Team

Dashboard Template List for Sales Performance

Collaborate with MTC Team

Collaborate with AUB Team

Collaborate with AUB Team

Report List for General Repair Dashboard

Collaborate with FSM & Management

Dashboard Template for Service Quality

Collaborate with FSM & Management

Dashboard Template for DCC Performance

Collaborate with Management

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Matrix Serial Number

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Template status “agent in salesforce”

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Template First Respond in Salesforce

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Template Case Category

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Template SLA “agent in salesforce”

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Template Reminder “agent in salesforce”

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Template escalate to department “agent in salesforce”

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Template escalated SLA “agent in salesforce”

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Template status when back to customer

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Template closing statement

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Template survey

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Matrix management number after service

Perlu konfirmasi list cabang, kode cabang dan susunan pernomoran manajemen number after service

Matrix Inquiry Process

Process inquiry untuk Project

Matrix Approval Escalation

Stage eskalasi approval discount

Tipe AC Daikin

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SOP Warranty

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