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RAID LOG

RAID LOG for Daikin Service Cloud
Jimmy Fines Lumban Tobing

Status:
All
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RAID:
All
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Status:
All
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Tasks
Module
Summary
RAID
Priority
Status
PIC
Assignee
Finish Date
Notes
Source Document
File
Is Delay ?
Mandatory for design?
Need Document?
1
Case
Need Excel Classification of Case and Sub Category Case
Issues
Medium
Completed
Daikin
K
krisna.kurnia@daikin.co.id
10/20/2022
​
General Repair - Menu or Case.xlsx
Delay
Yes
2
AUB
Need Excel Matrix of AUB
Issues
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
Penentuan Partial Due Date oleh Pihak Daikin AUB
Delay
​
3
Tech Support
Chatbot Scheme will be provided by Daikin team
Dependencies
Medium
Completed
Daikin
A
aris.sandi@daikin.co.id
11/2/2022
General Flow : “AI Chatbot General Flow” Supporting Document : “Symptoms Knowledge Base”
AI Chatbot General Flow.drawio
Symptoms Knowledge Base.pdf
Yes
4
Down Payment - Case
All Module for Service Scheme need to add Logic Down Payment - (AUB, Service, Spare Part, Maintenance)
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
​
5
Discount - Case
All Department Service Need Discount level Header & Item
Issues
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
​
6
Reservation Methode
Use Spare Part for All Dept Service - SAP DID Confiq confirmation
Issues
Medium
Pending
Daikin
D
djuhari.wijaya@daikin.co.id
Stock transfer from SS to S/P Dist. Center / Technician Toolbox will be proceed on SF (Transfer to SAP by Batch) → Need confirm for Compliance / Accounting Process
Delay
​
7
E-Commerce AUB
Discuss Internal DID System “How to Integrate with Salesforce”
Risk
Medium
Pending
Daikin
D
djuhari.wijaya@daikin.co.id
9/13/2022
Team Service & AUB (From E-commerce will be created 2 CSV : Manual Bulk Salesforce) For inquiry and line item
Delay
​
8
Partial Delivery for AUB
IT DID Need check
Risk
Medium
Completed
Daikin
D
djuhari.wijaya@daikin.co.id
Conclusion : Implement DP Process & Commitment letter with Max 6 Months after PO.
Delay
​
9
Doc PDF Output in Inquiry
Solve by Mas Febry
Risk
Low
Completed
TMS
​
9/9/2022
TMS
Delay
​
10
Order Warranty Case
Service will be discussed with Accounting about 1 Order get 2 Order Type (Warranty & Non Warranty)
Risk
Medium
Completed
Daikin
D
djuhari.wijaya@daikin.co.id
Conclusion: SVO (Salesforce) hanya 1 & Order type di SAP dibuat 2 (IW&OW) untuk masing-masing WOLI
Delay
​
11
Repair Work
Signature customer in job report will be discussed again by daikin
Risk
Medium
Completed
Daikin
K
krisna.kurnia@daikin.co.id
9/14/2022
Conclusion: Create & Save di Profile --> Trigger berdasarkan "approve" button, generate sign pada document
​
12
Blueprint
Daikin team requested to Heroku to provide customer can edit and can confirmed by customer check (in customer apps)
Dependencies
Medium
Pending
Heroku
IH
Izhan Haqani
​
​
13
Blueprint
Interface in add new device needs to highlight for “device name” for this arrangement will be provided by Daikin Team
Dependencies
Medium
Completed
Heroku
​
9/29/2022
​
​
14
General Repair
Master data such as kecamatan, kelurahan will be kept and provided by Daikin Team
Dependencies
Medium
Completed
Daikin
KY
Krisna Yudha
9/22/2022
​
General Repair - Master Data Address.xlsx
Delay
Yes
15
Modern Channel
Ios Ruler for Salesforce need to re-check by TMS for availability
Dependencies
Medium
Pending
TMS
M Febriady
Tidak Bisa, Limitasi dari Salesforce akan dicari Work Roundnya
​
16
Modern Channel
Header will be provided by Daikin Team
Dependencies
Medium
In Progress
Daikin
KY
Krisna Yudha
​
Delay
​
17
Blueprint
Additional service in User Interface apps will be added & provided by Daikin
Dependencies
Medium
Completed
Daikin
KY
Krisna Yudha
9/22/2022
​
General Repair - Extended Menu.xlsx
Delay
Yes
18
Apps
Extended menu in Customer App
Dependencies
​
Pending
Heroku
IH
Izhan Haqani
​
​
19
Blueprint
2c8a3aa0-1830-4560-b193-0b7406f2350a.jpg
Dependencies
Medium
Pending
Daikin
KY
Krisna Yudha
9/22/2022
​
Delay
​
20
Salesforce
KPI Agents will be provided by Daikin
Dependencies
Medium
In Progress
Daikin
KY
Krisna Yudha
​
Delay
​
21
Blueprint
Matrix Approval will be provided by Daikin for General Repair
Dependencies
Medium
In Progress
Daikin
KY
Krisna Yudha
​
Delay
​
22
Omni Channel
Escalation Rules will be provided by daikin
Dependencies
Medium
Completed
Daikin
KY
Krisna Yudha
10/20/2022
​
Omni Channel - Escalation Matriks.xlsx
Delay
Yes
23
Omni Channel
Steps to pull data for conversation transcipt from Salesforce Voice
Dependencies
Medium
Pending
TMS
M Febriady
​
Delay
​
24
Omni Channel
SLA will be given by Daikin
Dependencies
Medium
Completed
TMS
Debby Rachmania Puspita
9/21/2022
TMS akan memberikan referensi terlebih dahulu kepada Daikin
Delay
​
25
Omni Channel
Chatbot greeting template, E-mail alert template, Quick Text template
Dependencies
Medium
In Progress
Daikin
KY
Krisna Yudha
​
Delay
​
26
Blueprint
User Role Hierarchy And Profile
Dependencies
Medium
Completed
Daikin
D
djuhari.wijaya@daikin.co.id
TMS akan memberikan referensi terkait Profile berdasarkan dari Salesforce (Excel)
Hierarchy Role - Service Chart.xlsx
Delay
Yes
27
Omni Channel
TMS needs to check the possibility for chatbot can greet customer by name
Dependencies
Medium
Completed
TMS
M Febriady
9/20/2022
Conclusion: ??
Delay
​
28
Maintenance
Report List for Dashboard Reference
Dependencies
High
Completed
Daikin
KY
Krisna Yudha
Refer to Log 33 Document in “Report Source” Column
Delay
Yes
29
Maintenance
Dashboard Template List for Sales Performance
Dependencies
High
Completed
Daikin
KY
Krisna Yudha
Done
Maintenance (MTC) - Dashboard List.xlsx
Delay
Yes
30
AUB
Report List for Dashboard Reference
Dependencies
High
Completed
Daikin
KY
Krisna Yudha
Refer to Log 35 Document in “Report Source” Column
Aircond Utility Business (AUB) - Dashboard List.xlsx
Delay
Yes
31
AUB
Dashboard Template List for Sales Performance
Dependencies
High
Completed
Daikin
KY
Krisna Yudha
Done
Delay
Yes
32
Repair Work
Report List for General Repair Dashboard
Dependencies
High
Completed
Daikin
KY
Krisna Yudha
Refer to Log 37 Document in “Report Source” Column
Delay
Yes
33
Repair Work
Dashboard Template for Service Quality
Dependencies
High
Completed
Daikin
KY
Krisna Yudha
Done
General Repair - Dashboard.xlsx
Delay
Yes
34
Repair Work
Dashboard Template for DCC Performance
Dependencies
High
Completed
Daikin
KY
Krisna Yudha
Collaborate with Management
Daikin Contact Center - Dashboard.xlsx
Delay
Yes
35
General Repair
Master data material per product
Dependencies
Medium
Pending
Daikin
​
​
​
36
General Repair
Matrix Serial Number
Dependencies
Medium
Pending
Daikin
N
nurul.hikmah@daikin.co.id
​
​
37
Omni Channel
Template status “agent in Salesforce”
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
​
38
Omni Channel
Template First Respond in Salesforce
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
​
39
Omni Channel
Template Case Category
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
​
40
Omni Channel
Template SLA “agent in Salesforce”
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
​
41
Omni Channel
Template Reminder “agent in Salesforce”
Dependencies
Medium
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
​
42
Omni Channel
Template escalate to department “agent in Salesforce”
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
​
43
Omni Channel
Template escalated SLA “agent in Salesforce”
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
​
44
Omni Channel
Template status when back to customer
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
​
45
Omni Channel
Template closing statement
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
​
46
Omni Channel
Template survey
Dependencies
Medium
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
​
47
AUB
Matrix Inquiry Process
Dependencies
Medium
In Progress
Daikin
​
Process inquiry untuk Project
​
48
AUB
Matrix Approval Escalation
Dependencies
Medium
In Progress
Daikin
​
Stage eskalasi approval discount
​
49
Modern Channel
Tipe AC Daikin
Dependencies
Medium
Completed
Daikin
​
9/22/2022
​
Modern Channel - Tipe AC Daikin.xlsx
Yes
50
Omni Channel
NoReply for auto response
Dependencies
Medium
Completed
Daikin
​
​
​
51
Omni Channel
Email for Inbound & Outbound
Dependencies
Medium
Pending
Daikin
KY
Krisna Yudha
​
​
52
Omni Channel
IP Address Salesforce
Dependencies
Medium
Pending
TMS
​
​
​
53
Maintenance
List stage opportunity process will be provided by Maintenance Department Daikin
Dependencies
Medium
Completed
Daikin
K
krisna.kurnia@daikin.co.id
​
​
54
Maintenance
Prepare prototype for sales target for Maintenance, Target & Achievement Inquiry, Order Based and Revenue
Dependencies
Medium
Pending
TMS
M Febriady
​
​
55
Blueprint
Credentials SMS Gateway for OTP verification
Dependencies
Medium
Completed
Daikin
K
krisna.kurnia@daikin.co.id
From Izhan - Heroku
​
56
Maintenance
Maintenance Quotation Draft
Dependencies
Medium
Completed
Daikin
KY
Krisna Yudha
Need Confirm Format Template & Template Qty. Used by Mas
@M Febriady
⁠
Maintenance Quotation - Draft.doc
Yes
57
Blueprint
Glossary in Salesforce
Dependencies
Medium
Pending
TMS
​
​
​
58
Blueprint
Flow Process Blueprint
Dependencies
High
Pending
Daikin
Kevin Ahmad Aufarrizky
​
Delay
​
59
Modern Channel
Form for MDC Installation
Dependencies
Medium
Completed
Daikin
KY
Krisna Yudha
​
Modern Channel - Draft Form Instalasi MDC.xlsx
Yes
60
AUB
Mandatory field di setiap stage pada inquiry maintenance, AUB & General Repair
Dependencies
High
Pending
Daikin
​
​
​
61
Case
Tree action to update case
Dependencies
High
Pending
Daikin
KY
Krisna Yudha
​
Yes
62
Blueprint
SPM Maintenance
Dependencies
High
Completed
Daikin
KY
Krisna Yudha
​
SPM Dashboard Reference.JPG
SPM Dashboard Reference.JPG
Yes
63
Blueprint
Access to NPIC Data
Dependencies
High
In Progress
Daikin
N
nopi.martanto@daikin.co.id
NPIC Data untuk kebutuhan Supervisi, Maintenance & AUB Nopi: sudah FU ke Pak Rangga, otorisasi belum di set untuk akses ke NPIC Data.
​
64
Modern Channel
Report List for Dashboard Reference
Dependencies
High
Pending
Daikin
KY
Krisna Yudha
Similar to AUB and General Repair
Yes
65
Modern Channel
Dashboard Template List for MDC & Installations
Dependencies
High
Pending
Daikin
KY
Krisna Yudha
Similar to AUB and General Repair
Yes
66
Modern Channel
Field Device Type Product for Baseline Document
Dependencies
High
Pending
Daikin
​
​
Yes
67
Case
Case Status Movement
Dependencies
High
In Progress
Daikin
C
chairani@daikin.co.id
​
Yes
68
Case
Milestone overall case
Dependencies
High
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
Yes
69
Case
Milestone agent L1, L2, L3, KPI FRT (in minutes)
Dependencies
High
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
Yes
70
Case
Dedicated case category for cases that resolved by Agent L1
Dependencies
High
In Progress
Daikin
K
krisna.kurnia@daikin.co.id
​
Yes
71
Case
CSAT Survey
Dependencies
High
Completed
Daikin
C
chairani@daikin.co.id
​
CS Survey Question v2023-01-10.xlsx
Yes
72
Omni Channel
Skill Agent L3
Dependencies
High
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
Yes
73
Maintenance
Sales App Activity
Dependencies
​
Completed
Daikin
​
​
Maintenance (MTC) - Sales App Activity Record.xlsx
Yes
74
General Repair
Skill Level Case & SVO
Dependencies
High
Completed
Daikin
K
krisna.kurnia@daikin.co.id
​
General Repair - Skill Level.xlsx
Yes
75
Maintenance
Mapping user, role, level position, manager
Dependencies
High
Pending
Daikin
R
rupiallah@daikin.co.id
Belum bisa diakomodir oleh Daikin
Yes
76
Maintenance
Contoh dokumen Service Report
Dependencies
​
On Review TMS
Daikin
Nopi Martanto
Akan di-simplified kembali oleh tim Svc Daikin (Pak NopI)
Laporan Svo (4).pdf
​
77
Maintenance
Contoh dokumen MTC Agreement
Dependencies
​
On Review TMS
Daikin
​
​
15102020051939 - PKS Daikin 2020-2021 v3 ma.comment 20200804 rev1apm-MA (final).pdf
​
78
Maintenance
Contoh dokumen MTC BAST
Dependencies
​
On Review TMS
Daikin
​
​
BAST Unversitas Jendral Sudirman ACC tgl.pdf
​
79
Maintenance
Contoh dokumen T&C
Dependencies
​
On Review TMS
Daikin
​
​
​
80
Maintenance
Revise Maintenance Category field on Inquiry
Dependencies
​
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
5f2cfdf2-379b-463a-a154-2b86e9cea80d.jpeg
5f2cfdf2-379b-463a-a154-2b86e9cea80d.jpeg
Yes
81
Maintenance
Field Discount & (others), Spec Unit value (Picklist) once quotation is negotiated by customer through mobile app
Dependencies
High
Completed
Daikin
K
krisna.kurnia@daikin.co.id
6/19/2023
Reason menjadi free text (akan dikonfirmasikan kembali ke Heroku)
Yes
82
Maintenance
Maintenance Contract Document Simplified Version
Dependencies
​
On Review TMS
Daikin
C
cahya.kusuma@daikin.co.id
6/19/2023
(akan diakomodir oleh Mas Aji)
​
83
Maintenance
Matrix approver quotation new
Dependencies
​
Pending
Daikin
R
rupiallah@daikin.co.id
6/19/2023
pak rupi lg naikin ke manager (kamis) >> matrix leveling
​
84
Maintenance
Matrix DP based on quotation amount
Dependencies
High
Pending
Daikin
C
cahya.kusuma@daikin.co.id
6/20/2023
blm ada
Yes
85
Maintenance
Matrix approver convert lead to inquiry
Dependencies
​
Pending
Daikin
R
rupiallah@daikin.co.id
6/20/2023
(akan diakomodir oleh pak rupi) >> head section only
​
86
Maintenance
matrix approval discount
Dependencies
​
Pending
Daikin
​
>> matrix level
​
87
Maintenance
matrix for key combination
Dependencies
​
On Review TMS
Daikin
D
djuhari.wijaya@daikin.co.id
6/19/2023
(akan diakomodir oleh Mas Djuhari)
​
88
Maintenance
Quotation template MTC
Dependencies
​
On Review TMS
Daikin
C
cahya.kusuma@daikin.co.id
6/20/2023
per maintenance category dibeda2in, ada 6 quotation template
​
89
Maintenance
contoh dokumen PO
Dependencies
​
Pending
Daikin
R
rupiallah@daikin.co.id
6/19/2023
​
​
90
Maintenance
master data vendor
Dependencies
​
Pending
Daikin
D
djuhari.wijaya@daikin.co.id
7/7/2023
​
​
91
Maintenance
tampilan vendor
Dependencies
​
Pending
Daikin
D
djuhari.wijaya@daikin.co.id
6/19/2023
​
​
92
Maintenance
matrix approval contract
Dependencies
​
Pending
Daikin
C
cahya.kusuma@daikin.co.id
6/20/2023
head section only
​
93
Maintenance
master data service teritori based on kelurahan
Dependencies
​
Pending
Daikin
K
krisna.kurnia@daikin.co.id
​
​
94
Maintenance
unqualified lead reason
Dependencies
​
Pending
Daikin
R
rupiallah@daikin.co.id
​
​
95
Maintenance
​
Dependencies
​
Pending
Daikin
​
​
​
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