Need Excel Classification of Warranty
Still need additional for APU (Done) Conclusion: Refer to “rev” document
Technical Support - Warranty Matrix.xlsx
Technical Support - Warranty Matrix (Rev1).xlsx
Need Excel Classification of Case and Sub Category Case
krisna.kurnia@daikin.co.id 10/20/2022
General Repair - Menu or Case.xlsx
Delay
krisna.kurnia@daikin.co.id
Penentuan Partial Due Date oleh Pihak Daikin AUB
Delay
Chatbot Scheme will be provided by Daikin team
11/2/2022
General Flow : “AI Chatbot General Flow”
Supporting Document : “Symptoms Knowledge Base”
AI Chatbot General Flow.drawio
Symptoms Knowledge Base.pdf
All Module for Service Scheme need to add Logic Down Payment - (AUB, Service, Spare Part, Maintenance)
krisna.kurnia@daikin.co.id
All Department Service Need Discount level Header & Item
krisna.kurnia@daikin.co.id
Use Spare Part for All Dept Service - SAP DID Confiq confirmation
djuhari.wijaya@daikin.co.id
Stock transfer from SS to S/P Dist. Center / Technician Toolbox will be proceed on SF (Transfer to SAP by Batch)
→ Need confirm for Compliance / Accounting Process
Delay
Discuss Internal DID System “How to Integrate with Salesforce”
djuhari.wijaya@daikin.co.id 9/13/2022
Team Service & AUB (From E-commerce will be created 2 CSV : Manual Bulk Salesforce) For inquiry and line item
Delay
djuhari.wijaya@daikin.co.id
Conclusion : Implement DP Process & Commitment letter with Max 6 Months after PO.
Delay
Doc PDF Output in Inquiry
Solve by Mas Febry
9/9/2022
TMS
Delay
Service will be discussed with Accounting about 1 Order get 2 Order Type (Warranty & Non Warranty)
djuhari.wijaya@daikin.co.id
Conclusion: SVO (Salesforce) hanya 1 & Order type di SAP dibuat 2 (IW&OW) untuk masing-masing WOLI
Delay
Signature customer in job report will be discussed again by daikin
krisna.kurnia@daikin.co.id 9/14/2022
Conclusion: Create & Save di Profile
--> Trigger berdasarkan "approve" button, generate sign pada document
Need BAST Format from Daikin
krisna.kurnia@daikin.co.id 9/22/2022
Still Need confirm for Customer SIgn on BAST Document through Cust. Apps. need cofirm from mas
Delay
Daikin team requested to Heroku to provide customer can edit and can confirmed by customer check (in customer apps)
Interface in add new device needs to highlight for “device name” for this arrangement will be provided by Daikin Team
9/29/2022
Daikin team suggest report from customer can be opened through web link (Need to confirmed by TMS)
Master data such as kecamatan, kelurahan will be kept and provided by Daikin Team
9/22/2022
General Repair - Master Data Address.xlsx
Delay
Ios Ruler for Salesforce need to re-check by TMS for availability
Tidak Bisa, Limitasi dari Salesforce akan dicari Work Roundnya
Header will be provided by Daikin Team
Delay
Additional service in User Interface apps will be added & provided by Daikin
9/22/2022
General Repair - Extended Menu.xlsx
Delay
Extended menu in Customer App
KPI Agents will be provided by Daikin
Delay
Matrix Approval will be provided by Daikin for General Repair
Delay
Matrix Terms & Conditions will be provided by Daikin
nurul.hikmah@daikin.co.id 9/22/2022
Technical Support - Warranty T&C.xlsx
Delay
Escalation Rules will be provided by daikin
10/20/2022
Omni Channel - Escalation Matriks.xlsx
Delay
Steps to pull data for conversation transcipt from Salesforce Voice
Delay
SLA will be given by Daikin
9/21/2022
TMS akan memberikan referensi terlebih dahulu kepada Daikin
Delay
Chatbot greeting template, E-mail alert template, Quick Text template
Delay
User Role Hierarchy And Profile
djuhari.wijaya@daikin.co.id
TMS akan memberikan referensi terkait Profile berdasarkan dari Salesforce (Excel)
Hierarchy Role - Service Chart.xlsx
Delay
TMS needs to check the possibility for chatbot can greet customer by name
9/20/2022
Delay
Report List for Dashboard Reference
Refer to Log 33 Document in “Report Source” Column
Delay
Dashboard Template List for Sales Performance
Done
Maintenance (MTC) - Dashboard List.xlsx
Delay
Report List for Dashboard Reference
Refer to Log 35 Document in “Report Source” Column
Aircond Utility Business (AUB) - Dashboard List.xlsx
Delay
Dashboard Template List for Sales Performance
Done
Delay
Report List for General Repair Dashboard
Refer to Log 37 Document in “Report Source” Column
Delay
Dashboard Template for Service Quality
Done
General Repair - Dashboard.xlsx
Delay
Dashboard Template for DCC Performance
Collaborate with Management
Daikin Contact Center - Dashboard.xlsx
Delay
Master data material per product
nurul.hikmah@daikin.co.id
Template status “agent in Salesforce”
krisna.kurnia@daikin.co.id
Template First Respond in Salesforce
krisna.kurnia@daikin.co.id
krisna.kurnia@daikin.co.id
Template SLA “agent in Salesforce”
krisna.kurnia@daikin.co.id
Template Reminder “agent in Salesforce”
krisna.kurnia@daikin.co.id
Template escalate to department “agent in Salesforce”
krisna.kurnia@daikin.co.id
Template escalated SLA “agent in Salesforce”
krisna.kurnia@daikin.co.id
Template status when back to customer
krisna.kurnia@daikin.co.id
Template closing statement
krisna.kurnia@daikin.co.id
krisna.kurnia@daikin.co.id
Matrix management number after service
krisna.kurnia@daikin.co.id
Perlu konfirmasi list cabang, kode cabang dan susunan pernomoran manajemen number after service
Process inquiry untuk Project
Matrix Approval Escalation
Stage eskalasi approval discount
9/22/2022
Modern Channel - Tipe AC Daikin.xlsx
9/22/2022
Technical Support - SOP Warranty.xlsx
NoReply for auto response
Email for Inbound & Outbound
List stage opportunity process will be provided by Maintenance Department Daikin
krisna.kurnia@daikin.co.id
Prepare prototype for sales target for Maintenance, Target & Achievement Inquiry, Order Based and Revenue
Credentials SMS Gateway for OTP verification
krisna.kurnia@daikin.co.id
From Izhan - Heroku
Maintenance Contract Document Draft
Still need detail T&C Template for each MTC menu
→ Document on Revise
Kontrak Maintenance Daikin - Draft.docx
Maintenance Quotation Draft
Need Confirm Format Template & Template Qty. Used by Mas
Maintenance Quotation - Draft.doc
Konfirmasi Reference Privacy Policy & Terms & Conditions
Konfirmasi dokumen yang telah dishare Heroku
Form for MDC Installation
Modern Channel - Draft Form Instalasi MDC.xlsx
Terms and Conditions for Installation
Installation - Terms and Conditions for Installation.xlsx
Mandatory field di setiap stage pada inquiry maintenance, AUB & General Repair
Tree action to update case
SPM Dashboard Reference.JPG
nopi.martanto@daikin.co.id
NPIC Data untuk kebutuhan Supervisi, Maintenance & AUB
Nopi: sudah FU ke Pak Rangga, otorisasi belum di set untuk akses ke NPIC Data.
Supervisi & Commissioning
Report List for Dashboard Reference
Cek ke Sales Project
Supervisi & Commissioning
Dashboard Template List for Supervisi and Commissioning
Cek ke Sales Project
Report List for Dashboard Reference
Similar to AUB and General Repair
Dashboard Template List for MDC & Installations
Similar to AUB and General Repair
Report List for Dashboard Reference
Similar to General Repair
Dashboard Template List for Proshop
Similar to General Repair
Report List for Dashboard Reference
Refer to file on Log #81
Dashboard Template List for Sales Spare Part
Sparepart - Dashboard.xlsx
Field Device Type Product for Baseline Document
Daikin will provide 2 emails for Call Center and No Reply
Master data work type & work type group
Template for First Response Email
Default email template (need format header & footer)
krisna.kurnia@daikin.co.id
krisna.kurnia@daikin.co.id
Milestone agent L1, L2, L3, KPI FRT (in minutes)
krisna.kurnia@daikin.co.id
Screen Flow Streamline Customer Service
Streamline for Customer Service
Screen Flow Streamline Customer Service
Screen Flow Streamline Customer Service Email-to-Case
Dedicated case category for cases that resolved by Agent L1
krisna.kurnia@daikin.co.id
CS Survey Question v2023-01-10.xlsx
krisna.kurnia@daikin.co.id