Measure Customer Loyalty with Net Promoter Score

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Follow-up

Send one-by-one, or all at once!

Installing the Gmail Pack

Follow-up Email Templates

💡 How does this page work?

The table below populates with each new survey response. This table also automatically selects an appropriate follow-up template based on each participant’s NPS score and fills in the template with the customer’s information (name, email, etc). You can send each email one by one by pressing the green button on each corresponding row. Or, you can send all emails at once by checking the box below and pressing, “Send All Emails.”

Also, make sure you add your info here:

Follow-up Email Templates⁠

. This will save you time by automaticly adding info like your name and calednar link to each email.

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I want to send all the emails

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Send all emails

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Full Name

Company

NPS

Copy

Send Email

Custom Template

James Harper

jh@harper.com

Harper Inc.

Hi James,

We’re so happy to hear that you’d recommend Coda to your friends and family! Shout it from the rooftops? We’d love a public review on our G2 page to help show other customers what we’re all about.

You can leave a public review here:

G2⁠

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Bonus: We’re giving away a free month of service to ten customers who review us this month!

Thanks again,

-Anonymous User

Send Email to James

Promoter Follow-up

Liza Row

liza@companyb.com

Company B

Hi Liza,

You can leave a public review here:

G2⁠

⁠

Bonus: We’re giving away a free month of service to ten customers who review us this month!

Thanks again,

-Anonymous User

Send Email to Liza

Promoter Follow-up

Jason Allenstein

jasona@coda.io

Block Inc.

Hi Jason,

You can leave a public review here:

G2⁠

⁠

Bonus: We’re giving away a free month of service to ten customers who review us this month!

Thanks again,

-Anonymous User

Send Email to Jason

Promoter Follow-up

Ellen Christie

ec@watterson.com

Watterson Inc.

Hi Ellen,

You can leave a public review here:

G2⁠

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Bonus: We’re giving away a free month of service to ten customers who review us this month!

Thanks again,

-Anonymous User

Send Email to Ellen

Promoter Follow-up

Sara Brown

sara@company.com

Company A

Hi Sara,

I’m the very real person here at Coda who received your NPS response recently. Thank you so much for responding!

What could we do to improve your experience? We take user feedback seriously, and yours will help us make our business better for everyone. If you have a moment, we’d love to hear more from you.

Better yet, would you like to find time to connect? Here’s my calendar link:

Calendar Link⁠

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Thanks so much!

-Anonymous User

Send Email to Sara

Passive Follow-up

Luna Campbell

campbell@companyb.com

Company B

Hi Luna, Thanks for responding to our NPS survey. We’re sorry to hear that you wouldn’t recommend us, and we’d love an opportunity to learn more about what we could do to improve. What could we be doing better? -Anonymous User

Send Email to Luna

Detractor Follow-up

Sam Smith

smith@companyb.com

Company B

Hi Sam, Thanks for responding to our NPS survey. We’re sorry to hear that you wouldn’t recommend us, and we’d love an opportunity to learn more about what we could do to improve. What could we be doing better? -Anonymous User

Send Email to Sam

Detractor Follow-up

There are no rows in this table

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