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Follow-up
Follow-up
Send one-by-one, or all at once!
💡 How does this page work?The table below populates with each new survey response. This table also automatically selects an appropriate follow-up template based on each participant’s NPS score and fills in the template with the customer’s information (name, email, etc). You can send each email one by one by pressing the green button on each corresponding row. Or, you can send all emails at once by checking the box below and pressing, “Send All Emails.”
Also, make sure you add your info here: . This will save you time by automaticly adding info like your name and calednar link to each email.
I want to send all the emails
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Full Name
Email
Company
NPS
Copy
Send Email
Custom Template
1
James Harper
jh@harper.com
Harper Inc.
10
Hi James,
We’re so happy to hear that you’d recommend Coda to your friends and family! Shout it from the rooftops? We’d love a public review on our G2 page to help show other customers what we’re all about.
Bonus: We’re giving away a free month of service to ten customers who review us this month!
Thanks again,
-Anonymous User
Send Email to James
Promoter Follow-up
2
Liza Row
liza@companyb.com
Company B
10
Hi Liza,
We’re so happy to hear that you’d recommend Coda to your friends and family! Shout it from the rooftops? We’d love a public review on our G2 page to help show other customers what we’re all about.
Bonus: We’re giving away a free month of service to ten customers who review us this month!
Thanks again,
-Anonymous User
Send Email to Liza
Promoter Follow-up
3
Jason Allenstein
jasona@coda.io
Block Inc.
9
Hi Jason,
We’re so happy to hear that you’d recommend Coda to your friends and family! Shout it from the rooftops? We’d love a public review on our G2 page to help show other customers what we’re all about.
Bonus: We’re giving away a free month of service to ten customers who review us this month!
Thanks again,
-Anonymous User
Send Email to Jason
Promoter Follow-up
4
Ellen Christie
ec@watterson.com
Watterson Inc.
9
Hi Ellen,
We’re so happy to hear that you’d recommend Coda to your friends and family! Shout it from the rooftops? We’d love a public review on our G2 page to help show other customers what we’re all about.
Bonus: We’re giving away a free month of service to ten customers who review us this month!
Thanks again,
-Anonymous User
Send Email to Ellen
Promoter Follow-up
5
Sara Brown
sara@company.com
Company A
8
Hi Sara,
I’m the very real person here at Coda who received your NPS response recently. Thank you so much for responding!
What could we do to improve your experience? We take user feedback seriously, and yours will help us make our business better for everyone. If you have a moment, we’d love to hear more from you.
Thanks so much!
-Anonymous User
Send Email to Sara
Passive Follow-up
6
Luna Campbell
campbell@companyb.com
Company B
6
Hi Luna,
Thanks for responding to our NPS survey. We’re sorry to hear that you wouldn’t recommend us, and we’d love an opportunity to learn more about what we could do to improve.
What could we be doing better?
-Anonymous User
Send Email to Luna
Detractor Follow-up
7
Sam Smith
smith@companyb.com
Company B
3
Hi Sam,
Thanks for responding to our NPS survey. We’re sorry to hear that you wouldn’t recommend us, and we’d love an opportunity to learn more about what we could do to improve.
What could we be doing better?
-Anonymous User
Send Email to Sam
Detractor Follow-up
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