Manager Reflection

Goals

Please provide a rating and comments for each business goal. You may add new goals as appropriate. You may also delete goals that are no longer relevant, but please check with your manager first.
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Name
Manager's Rating
Manager's Comments
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1
Maintain 80% average customer retention
Susan has cultivated great relationships with her customers over the past year.
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2
Streamline workflow for submitting account profile requests
Susan made great progress on this goal. There is still some work to be done to roll this out to the broader account team, but the majority of the work is complete.
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3
Oversee successful SPTX launch
The SPTX launch went smoothly and all major milestones were met. Susan could have been better at providing enablement.
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