Explore

Personas

Personas

Name

Role

Existing Customer

Company

Persona Detail

Goals

Potential Solutions

Suzanne

Chief People Officer

Yes

Marketing and Tech Agency Conglomerate

Publicly traded group with many subsidiaries

30 employees across 5 countries and 3 subs with Boundless

Have 2-3000 workers globally

HQ: UK, entities in some countries globally, EOR in others

Originally from Australia, relocated to the UK

25 years’ experience working with entrepreneurial leaders

focused on bringing a strong commercial edge to the HR function

wasn’t a believer in EOR until she started working with Boundless and is a champion of our company due to trust built over a long relationship

Counsel subsidiaries so they understand the value of great global/remote people practices and diverse thinking in high growth organisations

Avoid pushback from subsidiaries around EOR that have already been made, e.g. - pricing, CS issues, lack of coverage, recent push from a sub to move to direct employment in Portugal

Visibility over all HR related data, payments, contracts etc across all subsidiaries

At certain concentrations of employees in one geography (~50) to open up options for alternatives to EOR, due to cost drivers

PEO

Remote working practices

HRIS

Education pieces

Marina

Head Of People & Culture

Yes

IT Services & Consulting

HQ: UK

500 global employees

UK based

Worked in Group and Global HR roles for over 10 years

Keeps CPD up to date and enjoys learning in new areas

Very invested in the commercial success of the companies she works with gravitates focus towards culture and employee engagement

Unhappy with Boundless at the moment and believes that our platform is behind the market

Reduce manual porting of data between HR systems, and Boundless. They run everything through their HRIS (Personio) and porting data to Boundless leads to mistakes

Ensure that they are remunerating employees in accordance with local and global standards

Ensure that employees feel like they are being treated equitably

Would like to have the most competitive and broad range of benefits available to all their employees but in particular feel that Boundless supported employees are at a disadvantage with benefits optionality

Wants hand-holding when making decisions on how best to rollout for workers new countries

HRIS

Salary Benchmarking

Benefits

PEO

Remote team compliance

Darren

VP & GM - Internal Operations

Continuous Testing and Quality Engineering

HQ: US

Highly profitable with plans to expand to Latam and Italy

1400 current worker numbers

Background in accountancy before moving into business leadership roles

Started career 1999 in Ernst and Young

Is wary of the EOR space based on bad actors and PE risk however, started using Papaya as a means to shut down costly entities

Have had a very bad experience with Papaya - slow rollout, slow support, and have started to ditch EOR completely

Previously have been fined for having a non-compliant contractor in France. Do not want to repeat this

Compliant global expansion in the most cost efficient way possible

Avoid cost of running entities for countries with lower employee numbers

Support both contractors and employees

Contractor mgmt

Contractor compliance

PEO

Advisory

EOR

Jennifer

Global Head of HR

IOT Components/ Telecommunications HQ: Ireland 250 employees with plans to double in next 2 years Employees in 15 countries, a mix of EOR (various providers) and Direct Employment

Has worked in HR/People leadership roles for 10 years

Always in corporate

Has 4 regional Heads-Of reporting to her

Is not the direct POC for any Payroll or EOR provider

Wants to move all global Payroll and EOR to one solution

Wants centralised reporting on payroll regardless of model ( direct employment, EOR, contractor)

Is interested in exploring foreign employer model for countries with smaller employee numbers

Needs to support planned expansion to the US next year

Payroll

EOR

HRIS

Reporting