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Competitor Review Analysis (2023)

Full Report in this Google Doc (Q3, 2023)

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https://docs.google.com/document/d/1kkrcnWfBZVH0b3AT1Oqk40MwmZ-K9movyGfT7le4N6g/edit#heading=h.qo3m9cy5831l⁠

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Summary of Key Competitors Breakdown

Competitor Name

Pros

Cons

Deel

Reliable platform with a user-friendly interface

Good onboarding support

Overall good customer service when issues are escalated

Effective communication when working with CS reps

Slow and poor customer service

Unreliable and delayed payments, wrong amounts with no resolution

Poor platform UX, with missing features

Very expensive, constant upsell, hidden fees, fees for leaving

Globalisation Partners

Support is effective and professional

Account management team goes above and beyond

Wide country coverage

Attention to compliance

Great product and tools, easy to use

Problems are resolved quickly

Unethical sales, tricky MSAs

8 days to onboard new hires

Processes and support response times are slow

Rigid employment contracts

Very expensive, almost as much as doing it yourself

Not great reporting capabilities

Omnipresent

Offer help with onboarding

Great experience with support

Delayed onboarding

Issues with bank payments

Platform has a some impactful bugs

Avoid questions they don’t want to answer

Poor contracts, took months to correct

Oyster

Quick and helpful customer service

Easy to use platform

Wide country coverage with local legal and HR support

Seamless onboarding and employment experience

Oyster academy very helpful

Delayed payments

Invoicing issues and poor payroll system

Charges change MoM

Immigration and relocation support is horrible

Slow and ineffective service

Remote

Fast and friendly customer service

Easy onboarding

Wide country coverage

User-friendly, intuitive platform

Slow service and support

Bad contracts

Poor communication, lack of knowledge

Legal, Payroll and taxing mistakes

Expensive

Non-compliant and restrictive contracts, no support

Papaya Global

Makes global HR a breeze

Friendly and professional support/service

Safeguard Global

Responsive support with subject matter expertise

Global expertise with a focus on compliance

Professional, responsive and put client first

Easy-to-use platform and insightful country guides

Took a while to set up

Lack of visibility when onboarding new hires

Expensive

Sometimes stuck at the mercy of 3rd parties

Too many manual tasks

Velocity Global

Professional service

Global client management

There are no rows in this table

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