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Commentary on Competition
Competitor Snapshots
Company
Date
Focus
Notes
Source
Internal link
Customer company
Company
Date
Focus
Notes
Source
Internal link
Customer company
Remote
10/4/2022
Pricing
A sales prospect pointed out that Remote’s pricing - which is a flat rate for all salary levels - has jumped from “starting at $299 per employee per month” in June/July 2022, to $699 per employee per month when billed monthly, $599 when billed annually.
Oyster
9/29/2022
Pricing
Compliance
Boundless signs customer from Oyster for Poland as:
The customer was using Oyster for Spain before we informed them this is not compliant.
Boundless fee for €4600 gross monthly salary in Poland is €390 per month versus Oyster €599
Direct conversation w Boundless
Deel
Remote
Remo First9/8/2022
Boundless differentiator
Compliance
Boundless wins customer as 3 other competitors did not mention limitations to the EOR models permitted by local governments. Boundless supported reasoning with the governments’ own resources - eg , while competitors couldn’t counter.
Direct conversation w Boundless
EdTech Impact
Deel
9/8/2022
Pricing
Boundless fee was €350pm versus Deel at $600pm for a salary of €40k in Finland.
Direct conversation w Boundless
EdTech Impact
Remote
9/7/2022
Compliance
Model
Contract structure
A Boundless advisor shared part of an email from Remote which describes their model in Spain, where outsourcing of the employer's responsibility is prohibited. Remote states: the solution does not come without risk and that they have taken every measure to be “as compliant as [they] can be.”
Screenshot of comm’s shared w Boundless
Deel
8/24/2022
Customer complaints
Customer complaints of: a data breach and no ownership of the problem; terrible customer service and “losing thousands [to Deel]”
Deel
8/11/2022
Support
Capabilities
Pricing
Boundless wins customer from Deel as: Boundless could offer flexibility with regards to which pension scheme the employee could be enrolled to in NL, while Deel would not. Deel had hidden fees: charged $800 for the pension scheme consultation without warning. Customer could not speak to a real human; they were always pushed to a bot. Payroll calculations from Deel were also significantly lower than those from Boundless.
Direct conversation w Boundless
Northshore
Deel
8/11/2022
Model
Contract structure
Boundless won customer from Deel as Deel wouldn’t offer tripartite agreements.
Direct conversation w Boundless
Tilting the Lens
Deel
7/21/2022
Customer complaints
Deel held a webinar on “Best Practices for hiring and onboarding employees”. Many of the Q&A questions were complaints on the service Deel was providing. In the forum, LucidLink stated: “We have been waiting on Deel to send an Employment Agreement to a new employee since July 11th. The person started this past Monday July 18th and is working without a contract. The Deposit has been paid. No one in "Chat" is helping. What do we need to do to get this employee on boarded. Company name is LucidLink.”
Publicly available webinar
Remote
7/19/2022
Customer complaints
LinkedIn post from a Founder recounting multiple process and communication problems from Remote, stating that Remote was “intransparent and unprofessional”.
The customer was opted in to an expense in Portugal against their request.
Boundless resultingly closed a customer for Portugal that was also speaking to Remote as Remote was still charging this cost on their calculations
Remote
5/17/2022
Customer complaints
LinkedIn post from a Founder disappointed in Remote’s “sketchy [insurance] upselling” and “basic salary calculation mistakes” that incurred higher costs that expected.
Papaya
Velocity Global
2/17/2022
Model
Compliance
In/Transparency
Lack of transparency on the compliance of operating models.
A prospect signed with Papaya over Boundless as they claimed to be licensed as an EOR in France, where the only legal model is . The same prospect said that Velocity first offered only a portage solution, only to then say they were licensed as an EOR when the prospect said they would sign with Papaya.
Direct conversation w Boundless
Safeguard
12/22/2021
Capabilities
Support
Pricing
Boundless signed a customer from Safeguard Global. Reasons for switching: Incorrect and inconsistent invoicing. Non-centralised platform. No standardised pricing. “Super expensive”.
Direct conversation w Boundless
Deel
11/22/2021
Compliance
Tweet by Deel’s founder to announce that they would cover legal costs under Deel Premium Insurance if “things go south” for customers hiring contractors through Deel
Deel
Papaya
11/9/2021
In/Transparency
Capabilities
One Boundless prospect stated that Papaya & Deel marketed the availability of EOR solutions in Libya & Palestine on their website, but the prospect was then told that this is not true on the sales call.
Direct conversation w Boundless
Deel
10/20/2021
Customer complaints
Support
Tweet from a customer who claims his entire team has not been paid on time and the response time has exceeded 4 days
https://twitter.com/PhilHedayatnia/status/1450849566652260360?t=x334Y7YsCmUes2nQj09Cig&s=09
Remote
9/27/2021
Model
Compliance
A prospect signed with Remote as Remote offered a workaround solution to the 18-month term limit under the AUG licence in Germany. Boundless’ local lawyers Remote wording to prospect below:
After the initial 18 month period is up, there will be 2 options:
- If you have more than one business entity, we will require you to re-sign additional documentation with your other business entity.
- If you do not have more than one business entity, we will be able to sign the documentation on your behalf via one of our other EOR entities which will enable us to extend the employment for another 18 months.
We’ll be able to repeat this cycle to deliver continuous employment with no disruption to the employee or need for 3 month breaks in employment.
This is fully compliant and inkeeping within the AUG regulations, but enables us to leverage our global infrastructure of entities to ensure that you and your team get the most seamless experience possible when operating in Germany.
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