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Configurable Variables

Feel free to adjust the values for each parameter to best suit your situation!

Buying vs outsourcing vs building a solution

BUY

If you don’t already have a secure way to collect app developer information, you could buy or subscribe to a custom form and signing to intake and store the registration data centrally and securely.
Buying a self-service solution could cost:
000000
1000
dollars per year

OUTSOURCE

If you outsource the app registration capability or decide to subscribe to access an , your cost could be:
Approximate cost to outsource: $
32,010
per year

BUILD

If you have a development team to build your own registration system, the cost will vary depending on team size and how long it takes to build.
Type
How Many
1
Architects
0
1
2
Developers
0
1
3
QAs
0
1
4
Product Owners/Managers
0
1
5
UX/UI Designers
0
1
6
Business Analysts
0
1
7
Project/Scrum Managers
0
1
There are no rows in this table
7
Sum
Total months to build:
00
1
months
Total cost to build: $
34,066.666666666664

Time required to register apps

The actual steps each organization takes to perform developer and app registrations vary, but the minimum steps are listed here to give an idea of its time value.
Steps to register
Time (hours)
Notes
1
Time needed to review and approve developer and the app
0
1
2
Time to manually create an OIDC client with credentials
0
1
3
Time to send the credentials securely to the right developer
0
1
4
Time to manually update a webpage with approved apps
0
1
There are no rows in this table
4
Sum
Total time commitment:
4
hours per app submitted

The cost to register apps

Here we apply some basic values to help quantify how the time value translates to a cost to register developers and their applications.
Number of app submissions per month:
000
1
apps
Number of people involved in app reviews:
00
3
people
Avg. cost per FTE per hour (incl. benefits):
000
20
dollars
Total cost per month: $
240
Total cost per year: $
2,880

How about member or customer service calls?

If you don’t have information readily to your member population that answers trivial questions members will call customer service to ask these types of questions. Examples of trivial questions include:
What apps are available that one can use to get access to his/her patient data?
Which apps should I use that are appropriate for me?
Which apps are safe to use and will protect my sensitive health data?
Which apps do you or doctors recommend I use?

These types of questions can easily be answered on a webpage or somewhere that is publicly and easily accessible by all members.

What does it cost to take member service calls? Configure the siders to find out.

Number of members:
00000000
100000
members total
Percentage of members to contact member services asking about apps:
00
1
% per month
Total number of member service calls:
1,000
per month
Avg. duration of each member service call:
00
1
min
Avg. cost per customer service call:
000
0.5
dollar per min per call
Total cost of member service calls: $
500
per month
Total cost of member service calls: $
6,000
per year

How about technical support calls?

We’d like to believe all SMART on FHIR apps are plug and play, but that’s just not true in most cases. There’s often issues with authorization or with how the app reads or writes data to and from a FHIR server even if everyone is using the same version of FHIR and implementation guides.
To estimate how much technical support calls cost without an optimized workflow and detailed documentation for app developers to test and configure their apps, we’ve used some basic factors to help quantify the cost.

What does it cost to take technical support calls? Configure the siders to find out.

Percentage of app submissions that need tech support to get them working**:
000
1
%
** assuming you already have a sandbox environment with test patients for app developers to test with
Avg. duration for each tech support call:
000
0.5
hrs
Avg. number of calls necessary to finish troubleshooting:
00
1
calls
Number of tech support personnel on each call:
00
1
Avg. FTE cost of tech support: $
20
per hour
Total tech support cost: $
0.1
per month
Total tech support cost: $
1.2000000000000002
per year
Total member and tech support calls cost: $
500.1
per month
Total member and tech support calls cost: $
6,001.200000000001
per year
All Done!
See how the changes are reflected in the overall totals. 🙂

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