Add tag: If Company data attribute Go Live Date is in the last 0 to 30 days days → tag with Walla New 30 → Show in Walla New 60 Inbox
Add tag: If Company data attribute Go Live Date is in the last 31 to 60 days → tag with Walla New 60 → Show in Walla New 60 Inbox
Remove tag: If Company data attribute Go Live Date is 61 days or more → remove tag Walla New 60
Remove tag: If Company data attribute Go Live Date is 31 days to 59 days → remove tag Walla New 30
Inbox: If tag is Walla New 60 or tag is Walla New 30, conversation or ticket is unassigned and conversation or ticket is sent to Support → Also show conversation/ ticket in Inbox Walla New Inbox
JIRA Intercom Integration
Non Urgent Bugs Inbox
JIRA tickets with priority set to: lowest, low, medium, high
Includes all non-urgent bugs when ticket status is in To Do, In Progress, QA, ect.
Non Urgent Bugs Won’t Do Inbox
Includes all non-urgent bugs when ticket status is set to Won’t Do, Duplicate
Non Urgent Bugs CS Blocked Inbox
Includes all urgent bugs when ticket status is CS Blocked
Non Urgent Bugs Done Inbox
JIRA tickets with priority set to: lowest, low, medium, high
Includes all non-urgent bugs when ticket status is set to Done
JIRA Actions
When JIRA status turns to In Progress create internal note in Intercom
When JIRA status turns to QA create internal note in Intercom
When JIRA status turns to CS Blocked create internal note in Intercom
When JIRA status turns to Won’t Do create internal note in Intercom
When JIRA status turns to Done create internal note in Intercom
When issue is not actually fixed after changed to Done
Non Urgent Bugs
Do not want to share tracking ticket with customer for non urgent bugs but will share JIRA Number
All bugs experienced are attached to ticket
When bug is resolved automated “Your issue is resolved” message is sent to customer
Urgent Bugs
Do not want to share tracking ticket with customer for non urgent bugs but will share JIRA Number
All bugs experienced are attached to ticket
When bug is resolved automated “Your issue is resolved” message is sent to customer
Want to print your doc? This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
Routing