JIRA (Bug) Set Up

Non Urgent Bugs Inbox

JIRA tickets with priority set to: lowest, low, medium, high

Includes all non-urgent bugs when ticket status is in To Do, In Progress, QA

Non Urgent Bugs Done Inbox

JIRA tickets with priority set to: lowest, low, medium, high

Includes all non-urgent bugs when ticket status is set to Done, Won’t do, Duplicate

Non Urgent Bugs CS Blocked Inbox

JIRA tickets with priority set to: lowest, low, medium, high

Includes all non-urgent bugs when ticket status is CS Blocked

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Urgent Bugs Inbox

JIRA tickets with priority set to: highest, critical

Includes all urgent bugs when ticket status is in To Do, In progress, QA

Urgent Bugs CS Blocked Inbox

JIRA tickets with priority set to: highest, critical

Includes all urgent bugs when ticket status is CS Blocked

Urgent Bugs Done Inbox

JIRA tickets with priority set to: highest, critical

Includes all urgent bugs when ticket status is Done, Won’t Do

JIRA Actions

(Any time a ticket state/status changes add change to intercom)

When JIRA status turns to In Progress create internal note in Intercom

When JIRA status turns to QA create internal note in Intercom

When JIRA status turns to CS Blocked create internal note in Intercom

When JIRA status turns to Won’t Do create internal note in Intercom

When JIRA status turns to Done create internal note in Intercom

When issue is not actually fixed after changed to Done

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