→ Conversation created → Professional Services Ticket Created → Assigned to User who is assigned as their dedicated support person and appears in Support Inbox (?)

Professional Services

Email is sent to

app-support@hellowalla.com⁠

→ Conversation created → No Ticket Created → Assigned to Walla App Inbox

Walla App

Auto replies with Walla App auto reply with link to Walla App Support Center

Just put “Auto reply for Walla App” as a temporary place holder

Later

Email is sent to

merchantservices@hellowalla.co⁠

m → Conversation created → Merchant Services Ticket Created → Assigned to Merchant Services Inbox

Merchant Services

Auto replies with Merchant Support auto reply with link to Merchant Support section of support center

Just put “Auto reply for Merchant Services” as a temporary place holder

Email is sent to

marketingsuite@hellowalla.com⁠

→ Conversation created → Walla App Ticket Created → Assigned to Marketing Suite Inbox

Auto replies with Marketing Suite auto reply with link to Marketing Suite section of Support Center.

Just put “Auto reply for Marketing Suite” as a temporary place holder

Marketing Suite

Emails sent from

noreply-walla-tickets@hellowalla.com⁠

used for sending outgoing Urgent Issue confirmation tickets and task completion tickets.

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