Message Support → Fin → Triage issue → Customer support ticket category selected → Completes attribute on Customer Support Ticket → Creates Customer Support Ticket → Assigns to Support Inbox

Replies with support response time

2. Outside of business hours

Message Support → Fin → Triage issue → Customer support ticket category selected → Completes attribute on Customer Support Ticket → Creates Conversation → Assigns to Support Inbox

Replies with when we will be in office

Customer support

Customer creates message → Fin deflects conversation → Conversation is Resolved if helpful

Customer creates message → Fin deflects conversation → Customer selects “Talk to a person” → Customer is presented with options

Support options

→ I have a general question (P1) → Support P1 Inbox

→ I need help with an issue (P2) → Support P2 Inbox

→ A feature is not working as expected (P3) → Support P3 Inbox

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