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Intercom UpWork
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Content Tasks
Articles to Migrate from Kustomer
Content Clean Up
Content
Migrate content from Kustomer to Intercom
Add remaining content from Kustomer support center to Intercom from spreadsheet
Complete content categories, assign articles to categories, catalog articles
Add title of article to Content Master tab, add link to Intercom article, include sections and sub sections
If article has video tag article with
video content tag
If article has link to other article(s) remove link
Re-format articles using template
Content needs to be reformatted and consistent
Optimize Fin using restructured content
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