Agent replies, sets to ticket pending → Customer replies in 1 days → No → First bump is sent to the customer → Customer replies to bump in 2 days → No → Second bump sent and ticket solved → Customer Replies to solved ticket →
1. No → End
2. Customer replies help needed → Back to agent replies set ticket to pending (start Bump Bump Solve process over again) →
3. Customer replies no help needed, set to resolved
Just checking in to see if you had a chance to review the latest update we sent about your support request. We’ll need a bit more information from you before we can proceed. If you can provide an update or need more time, just reply to this message.
Sending you another courtesy check in since we will need more information from you. Whenever you are ready just reply to this message.
Since we have not heard back from you after a couple of check ins, we are going to mark this conversation as closed on our end. Send us another message to open the conversation back up again and we can assist further.
Answer complete waiting for confirmation - need to duplicate need more info
Agent replies, sets to ticket pending → Customer replies in 1 days → No → First bump is sent to the customer → Customer replies to bump in 1 days → No → Second bump sent and ticket solved → Customer Replies to solved ticket →
1. No → End
2. Customer replies help needed → Back to agent replies set ticket to pending (start Bump Bump Solve process over again) →
3. Customer replies no help needed, set to resolved
Want to print your doc? This is not the way.
Try clicking the ⋯ next to your doc name or using a keyboard shortcut (
Bump Bump Solve