Interested? Contact Haeley Girlich, Leadership Recruiting - About Grammarly
Grammarly is the trusted AI assistant for communication and productivity, helping over 40 million people and 50,000 organizations do their best work. Companies like Atlassian, Databricks, and Zoom rely on Grammarly to brainstorm, compose, and enhance communication that moves work forward. Grammarly works where you work, integrating seamlessly with over 500,000 applications and websites. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.
To support our ambitious growth, we’re looking for a results-driven and systems-minded Sr. Director, Sales Operations to lead the design and execution of scalable processes, workflows, and technologies that drive efficiency and productivity across our go-to-market (GTM) organization. This role will be instrumental in optimizing the full GTM funnel by collaborating closely with Sales, Marketing, and Customer Success teams.
You’ll manage our sales tech stack, improve lead-to-opportunity conversion, and build operational infrastructure to support evolving GTM strategies. The ideal candidate is both strategic and hands-on, with a passion for simplifying complexity and empowering teams through effective processes and tools.
Your Impact
As the Sr. Director, Sales Operations, you’ll be a key member of the Revenue Operations leadership team. You will serve as a trusted partner to our Sales, Customer Success, and Marketing leaders, while working cross-functionally with Systems, Product, Data Science, and other teams.
The Opportunity
Process & Workflow Optimization: Design, implement, and continuously improve processes and workflows that drive efficiency, accountability, and performance across the GTM funnel. Identify design solutions to streamline handoffs across the customer lifecycle. Drive standardization and best practices across full customer lifecycle stages, pipeline management, and deal execution. Sales Technology & Infrastructure: Own and optimize the sales tech stack (e.g., Salesforce, Outreach, Gong, ZoomInfo, etc.), ensuring tools are integrated, adopted, and aligned with business needs. Evaluate and deploy new AI-native technologies to supercharge productivity, data accuracy, and user experience. Territory & Performance Management: Design and maintain equitable and strategic territory and account assignments to maximize sales coverage and productivity. Partner with sales leaders on capacity planning, segmentation models, and coverage strategies. Monitor and analyze sales performance, conversion rates, and funnel health to identify opportunities for improvement. Lead-to-Opportunity Conversion: Collaborate with Marketing and Sales Development teams to improve lead flow, scoring, routing, and conversion from lead to qualified opportunity. Implement workflows and feedback loops that drive faster response times, higher conversion, and increased pipeline quality. GTM Strategy Execution: Support the development and rollout of new GTM motions and sales plays as business strategies evolve. Translate strategic initiatives into operational plans and ensure proper enablement, tooling, and process support. Act as a thought partner to GTM leadership in scaling the organization and driving alignment across teams. User Experience & Field Engagement: Work directly with sales teams to understand pain points, gather feedback, and continuously improve tools, processes, and training. Ensure that operational initiatives are field-friendly and drive measurable impact on seller productivity and satisfaction. Qualifications
12+ years of experience in Sales Operations, Revenue Operations, or related roles; SaaS or tech industry required. Deep understanding of B2B GTM motions, sales processes, and funnel optimization. Experience in. identifying, hiring, and developing talent. Proven experience managing and optimizing sales tech stacks (Salesforce expertise required). Strong analytical and problem-solving skills; comfortable with reporting, KPIs, and performance diagnostics. Demonstrated success in driving process improvements and operational excellence in fast-paced environments. Excellent cross-functional collaboration and communication skills. Ability to balance strategic thinking with tactical execution. Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust. Compensation and Benefits
Grammarly offers all team members competitive pay along with a benefits package encompassing the following and more:
Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) Disability and life insurance options 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) Annual professional development budget and opportunities Grammarly takes a market-based approach to compensation, which means base pay may vary depending on your location. Our US locations are categorized into two compensation zones based on proximity to our hub locations.
Base pay may vary considerably depending on job-related knowledge, skills, and experience. The expected salary ranges for this position are outlined below by compensation zone and may be modified in the future.
United States:
Zone 1: $337,000 – $463,000/year (USD)
