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2. Customer Support & Onboarding Process
Customer Support & Onboarding Process
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Customer Support & Onboarding Process
Customer Support
Organize tasks by status, due date, and owner. Insert new columns to track other relevant information, like teams, notes, or links.
Clear sample data
Customer Support
Customer Support
Support Tickets
Assigned Agent
Priority
Status
Due date
Service Level Agreement
Customer Information
Support Notes
Support Tickets
Assigned Agent
Priority
Status
Due date
Service Level Agreement
Customer Information
Support Notes
There are no rows in this table
Tasks
Tasks
Task
Assigned Agent
Priority
Status
Due date
Notes
Task
Assigned Agent
Priority
Status
Due date
Notes
1
Find a ticketing system for the customer support
GV
P0
In Progress
Aug 31
I've found these tools:
https://www.tidio.com/
https://www.freshworks.com/
https://wordpress.org/plugins/wats/
https://www.liveagent.com/
2
Create an dedicated email address- support@opinstar.com
P0
Resolved
Aug 31
3
SOPs for Customer Support Agents
GV
Not started
4
Training for Sulkhan for Customer Support
GV
Not started
There are no rows in this table
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