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Dutch Bros Onboarding Guide
  • Pages
    • Onboarding Overview
      • Task List
      • Camera Requirements
      • Camera Credential Requirements
      • Savi Edge Setup
      • Drive-thru Monitor Setup

Task List

Start Date:
3/27/2025

Workstream
Owner
Task
Duration
Start
End
Status
KB Article
Pre-Onboarding
Hold Pre-Onboarding Meeting to answer open questions and align on action items
1 day
3/28/2025
3/28/2025
Pre-Onboarding
Provide screenshots of all camera angles for the new sites
1 day
3/28/2025
4/2/2025
Pre-Onboarding
Confirm owners/points of contact for:
Provisioning user accounts for cameras
Installation of edge & edge monitor devices
Installation of monitors for on-site display
Installation of cameras (if needed)
3 days
3/28/2025
4/2/2025
Pre-Onboarding
Order edge & monitor edge devices from Savi to Dutch Bros HQ
3 days
3/28/2025
4/2/2025
Pre-Onboarding
Order monitors and monitor arms from DB supplier to Dutch Bros HQ
3 days
3/28/2025
4/2/2025
Pre-Onboarding
Review camera angles and provide feedback on if camera angle adjustments or new cameras are needed
1 day
3/31/2025
3/31/2025
Pre-Onboarding
Provision user accounts for selected cameras for Savi with following configuration: (1) Remote live view access, (2) remote access to adjust sub-stream encoding/configuration, and (3) consistent username/password across all cameras across all sites (if possible)
Pre-Onboarding
Order new cameras (if needed) to Dutch Bros HQ
Pre-Onboarding
Ship new cameras (if needed) to individual locations
Pre-Onboarding
Ship monitors and monitor arms to individual locations
Pre-Onboarding
Ship edge & monitor edge devices to Dutch Bros HQ
3 days
Pre-Onboarding
Ship edge & monitor edge devices to individual locations
Setup
Adjust camera angles and install new cameras (as required)
Setup
Install monitors, monitor arms
Setup
Install Savi edge & monitor edge devices
Setup
Add cameras to the Savi platform
1 day
Setup
Configure Customer Flow AI, setup customer accounts
5 days
Validation
Calibrate Customer Flow AI during first 5-7 days of data of data gathering
5 days
Validation
Review data, analytics, and dashboard for accuracy
5 days
Team Training
Schedule Onboarding Kickoff & Training Meeting with DB Field Team
1 day
Team Training
Hold Onboarding Kickoff & Training Meeting with DB Field Team
1 day
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