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Dutch Bros Onboarding Guide
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Timeline

Pre-Onboarding (3-5 days)
Starts ASAP
Getting Started: Make decisions on site setup, identify required equipment, share camera angles, review camera angles, share camera credentials, and complete pre-onboarding steps
Equipment Order: Customer orders Savi edge devices and other required equipment and has delivered to individual sites
Setup (3-5 days)
Starts when all equipment is on-site
On-site Setup: Install Savi edge devices and other required hardware, adjust camera angles or install new cameras (if needed)
Cloud Setup: Add camera streams to Savi, configure Customer Flow AI pipelines
Validation (7-10 days)
Starts when Customer Flow AI pipelines are configured
Calibration: Calibrate Customer Flow AI during first 5-7 days of data of data gathering
Quality Assurance: Review data, analytics, and dashboard for accuracy
Team Training (1 day)
Starts when Quality Assurance is complete
Kickoff: Savi meets with store managers and above-store manager for training
Support: Customer gets access to designated customer success manager

Dutch Bros (DB) action items

Pre-onboarding action items for Dutch Bros to complete ASAP for new sites

Provide screenshots of all drive-thru camera angles at each site
Confirm equipment needed at each site:
Savi Edges
TV monitor
Monitor arm
USB-to-Ethernet dongle
Network switch
Other
Confirm owners/points of contact for:
Provisioning user accounts for cameras
Installation of edge & edge monitor devices
Installation of monitors for on-site display
Installation of cameras (if needed)

Open questions that need to have answers by end of Friday, March 28, 2025 meeting

Confirm whether additional hardware (e.g. monitors, USB-to-Ethernet dongles, network switches) will be sourced by Dutch Bros or purchased through Savi.
Clarify whether network switches will be ordered for and installed at all locations or only when needed (This could simplify “Installing the Savi Edge” down from 2 options to just 1 option).
Clarify whether a new monitor and monitor arm will be ordered for and installed at all locations or only when needed
Confirm which stakeholders might be running a checklist process and unplugging the Savi Edge (based on validated experiences with McKinney install). How might we keep them in the loop to prevent disruption?
Confirm if the wi-fi credentials previously provided for TX0201 McKinney and TX0606 The Colony will work for new installs
Confirm Xenial integration plan during pilot extension
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