Legal - Privacy Policy

Five Star CAM Privacy Policy

Effective Date: August 25, 2023

About Five Star CAM

Five Star Community Association Management LLC ("Five Star CAM," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our websites, mobile applications, portals, and other online services (collectively, the "Services"), or when you otherwise interact with us.
Five Star CAM provides community association management services to a diverse array of communities, including POAs, HOAs, condo associations, co-ops, and master-planned communities. We offer customized solutions tailored to each association's unique needs. Our services include financial, vendor, and amenity management, advocacy on behalf of boards and homeowners, and upholding bylaws and regulations.

Information We Collect

We collect information about you directly from you and automatically through your use of the Services. The information we collect depends on how you use the Services and may include:
Contact details (such as name, email address, mailing address, phone number)
Account credentials (such as usernames, passwords, security questions)
Demographic data (such as age, gender)
Financial information (such as payment card details, bank account information)
Interactions with our support team (such as call recordings)
Feedback and correspondence (such as information provided in surveys)
Usage data (such as pages visited, clicks, browsing activity)
Device data (such as device type, operating system, browser type)
Location data (such as IP address, GPS location)
Marketing preferences (such as opted-in subscriptions)

How We Use Information

We use your information for purposes such as:
Providing, operating, and improving the Services
Setting up and managing your online account
Processing transactions and payments
Communicating with you about the Services, including by email, text, and phone
Responding to your requests and questions
Sending marketing communications, service updates, and promotional offers
Conducting research and analysis to improve our business
Maintaining security and preventing fraud
Complying with legal obligations

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We only share your data with service providers as necessary to perform the Services, such as payment processors, hosting providers, and related services. We may share your data with third party advertising/marketing partners to deliver relevant ads to you, unless you have opted out of targeted advertising.
We may also share your information in the following cases:
To comply with legal obligations and law enforcement requests
To protect our rights and defend against legal claims
During a sale, merger, or acquisition

Retention of Information

We retain your personal information for as long as required to accomplish the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. We will then securely delete your information once it is no longer needed. User data related to community association management is retained in line with Georgia state laws and regulations.

Your Data Rights and Choices

You may have certain rights and choices regarding the personal data we collect. These include:
Obtaining a copy of your data
Correcting or updating your data
Objecting to or restricting certain data uses
Deleting some or all of your data
Withdrawing consent for data processing
Porting your data to another provider
Opting out of targeted advertising
Filing complaints with regulators
To exercise these rights, please contact us at .

Data Security

We implement reasonable technical, physical, and organizational safeguards to help protect your personal information from unauthorized access, use, and disclosure. However, no online service can be guaranteed to be 100% secure. We cannot guarantee the security of your information.

International Data Transfers

Five Star CAM does not transfer your personal data outside of the United States.
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