Factor’s automated update requests are sent to your vendors on an optimized timeline so you and your team can reduce the time spent on follow ups and check-ins.
In correspondence with the below “Request Cadences”, emails are sent to vendor contacts attributed to each of your line items. To prevent your vendors from being overwhelmed with too many emails, we bundle these update requests together in one email for all of a PO’s items with the same “Next Update Request” date.
If you decide to make a manual update request and/or a vendor proactively makes an update to a line item, our next scheduled update request will automatically adjust and be pushed out to ensure your vendors aren’t burdened with repetitive emails.
Number of days before ship date
Request Scheduled in Business Days
Every 8 weeks
80 - 31
Every 4 weeks
30 - 16
Every 2 weeks
15 - 8
on ship date
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If there is no update within a day, Factor sends out a “reminder” automated update request a day afterwards and pauses the automated update requests until the item has been edited or a manual update request has been made
In the case for days <= 7, Factor does not send out a reminder email and sends out only one email on the ship date.
If the ship date is defined and is before the current date, we send out update requests on a week.
Sample Update Request
Below is an example of what an update request will look like to one of your vendors: