Mobile App Feedback Form

Texts / icon don’t seem aligned. From “Quick & Reliable” the texts under are not aligned properly

Tooltip in Credit Rating doesn’t respond well after opening. The “Okay” and “X” isn’t responding well. You need to leave it open for a couple seconds before it can respond well

On the About → Support Document. Can the PDF be renamed

I understand “Face Value Amount” but will every other person know?

The debit doesn’t show in my recent transactions but it does when I view all

Buy Commercial Paper should be “papers”

Support document should be “Supporting document”

About text is small. It will be better if the description takes more space.

Checkbox is scrambled on android

Add interest payment type (upfront/maturity) to confirmation screen

Add Description to “discounted purchase price” to read “Commercial Papers are offered at a discount from the full investment amount. The amount you pay to purchase them at this reduced rate is the discounted purchase price.”

The request bank deposit feature is available on this build. I don't get the feeling that the backend is ready to go to prod with this or are we?

When I have an active investment and I go to investments from quick actions, it doesn't show me my portfolio, unless I go from the menu. If we're fine with this, then okay but I found it a bit confusing.

Please correct the liquiate on the WHT text on EDI to liquidate

The app crashes when I try to create a ₦ investment

On my device, some of the text for stocks and commercial papers are under their icons.

The support document sometimes crashes the app. When it doesn't, it keeps rolling

I'm unable to complete my tier upgrade after a fresh sign up

I didn't get the chance to input my BVN but I got a notification that my BVN verification was successfully however it is still pending.

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The number field in the address section was bringing up an error message on the field accepting both numbers and alphanumeric inputs but I was clearly imputing just numbers after like 4 attempts it eventually worked.

Not all users need/want to upgrade to tier 3, the KYC Compliance Field nudge on the app, creates the illusion that they are lacking something after they've already fulfilled the tier 2 requirements (the tier they ideally want to be on, considering they don't perform the volume in transactions required for tier 3). I believe this is a design oversight.

When I choose UK as my country, the state or county is returned but I cant proceed because LGA is compulsory but not returned on prod btw

UAT

BVN takes time to review and I am unable to move forward. I also couldn’t click on BVN to review my details

Ogun state local given does not include all the local government in Ogun state, couldn’t find Sagamu local government

App crashed when setting up pin

Android 15 app crashed when I signed in

App crash while filling out my address for kyc

Electricity bill not uploading

My date of Birth was empty after sign up and I got this ETO when I verified by NIN

I uploaded the electricity bill but it’s not showing that it has been uploaded

I don’t have an utility bill that matches my address

I tried uploading my proof of address and it took me to live picture web

The consistent prompt to upgrade my account to tier 1, to tier 2 and even tier 3 was good. I didn’t have to be looking for what was not lost🌚

The error message I got shouldn’t be the account number

Map pin not allowing me to move the pin to my preferred location

Account limit page just suddenly got stuck and won’t allow me click anything, Had to close the app and reopen

Upload of utility bill error even though I was later told that it was uploaded on Sprout

The fonts looks small and not bold enough in some of the screens. Like the upgrade your account tier from the screenshot below

Adding my bank account to the app.

I have done address capturing and it is asking for it again

There’s no option to upload picture on the profile page

The app is sleek, I love it.

Proof of address kept saying upload failed but when I stopped after several attempts, it showed that it was being reviewed

Address not being updated despite updating it severally

Unable to upload documents on the app

Liveness check took long to go through

TestFlight is no longer available and I’m using my data

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I am having issues uploading my utility bill document, tried it initially and it went through but was rejected, attempted the second time and it is not working anymore. Brings up this prompt

For the tier 2 verification, I'd suggest the NIN comes before the next of kin details, so customers would not mistake it for the next of kin’s NIN

Account Generated Error when the account was already generated

The amount range on the annual income tab is low. This should be reviewed

After address verification I could not go back to my home page, I had to close the app

For address verification process after completion there is no option to go back to the home page. I had to close the app and open again.

How do I go back from the account settings screen, Nav bar missing

When you click on the “Pending Update” card, goes to special tier instead of tier 3 upgrade

The address street name tab limits to just 50 characters which do not allow full completion of the address. Or there should be another tab to complete the address to include the area, state etc. aside the description.

For the address capturing, It should be stated as a hint/description that customers can actually capture their home address regardless of their current location by just searching for their address on the map and pick their home.

No inflow transaction, but there was a notification for inflow. Although I had to go there manually, there was no sign of a new notification (the usual red dot)

The biometric feature will not function unless the password is filled in first. While my password works correctly to grant access, the biometrics alone are not working as expected.

When I tap to complete my account details, it takes me to the special account page, not to the page with the details left for me to provide.

Started the Sycamore account with Providus and later moved to WEMA. The staging app retained the Providus account

After submitting the address verification with OKI, you do not get a message that it is in review. It just goes back to the first step for OKI verification

When logging in on the web dashboard. The login alert received did not show what device I used. This is valuable because so you are sure it’s the right device you’re actually logging into.

Dashboard logs out when I click on the investment portfolio

The system currently only accepts numbers for house addresses, which does not accommodate locations that use alphabets. Because of this limitation, I was unable to use my primary address and had to provide an alternative one instead

When i click on pending updates, it takes me to special tier instead of Tier 3 requirements

Currently, when I type "guraunty" into the search field, no results are returned. I have to type "Gtb" specifically to get Guaranty Trust Bank to appear. It seems the search is not recognizing the full name or common variations.

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I have to input my pin more than 3 times before I can login to the app

Without doing anything, I got this random tier 3 email and there’s a typo in it