“We must be silent before we can listen. We must listen before we can learn. We must learn before we can prepare. We must prepare before we can serve. We must serve before we can lead.” ― William Arthur Ward
2. “It is wise to direct your anger towards problems — not people; to focus your energies on answers — not excuses.” ― William Arthur Ward
“Conflict is the primary engine of creativity and innovation. People don’t learn by staring into a mirror; people learn by encountering difference.” - — Ronald A. Heifetz
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