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PRD- Success Plans - Custom message in invites
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Feedback Collection
Slack Channel: The same channel should be used for internal alpha and for CSM beta feedback
Other Mechanisms: Will you run a survey? Conduct interviews? Include all methods you expect to use to solicit input from customers during the release process.
Supporting Materials
Work with PMM to solidify. At minimum, every release should include:
Internal feature announcement ()
Internal FAQs ()
Technical FAQ and troubleshooting doc ()
KB article
Internal product video walkthrough
Hero image
Customer Facing/Brand/GA Feature Name
All Rollout Feedback
1
Search
Feedback
Customer
Source
Test Phase
1
Text of the feedback
Internal or customer name
Email, survey, CSM, etc.
Private Beta
2
3
4
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