Source Tables

1

Community Powered by DesignOps

Learn how Dropbox builds community by leveraging the power of DesignOps

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October 16, 2022

Posted on October 16, 2022

2

What’s a Design Program Manager and How Can My Team Get One?

Courtney Kaplan informs design leaders on when it’s time to hire a DPM.

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October 16, 2022

Posted on October 16, 2022

3

More Design Problems, More Designers (and More Need for Design Ops)

Courtney Kaplan discusses the need for DesignOps within growing design teams

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October 16, 2022

Posted on October 16, 2022

4

5 Keys to Scaling DesignOps

Adam and Diane give an overview on 5 frameworks to help teams scale their DesignOps practice and ability to impact.

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1

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September 20, 2022

Posted on September 20, 2022

5

Design Better presents: Building DesignOps Dream Teams

A lot of companies are investing more in design. As they do, the organization scales. As it scales, it has to operationalize, become more efficient, and plug into the rest of the company—but what makes all that possible? In this episode, Pinterest’s Head of Design Operations Meredith Black talks about the emerging practice of DesignOps, and how she introduced it to Pinterest

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September 15, 2022

Posted on September 15, 2022

6

Designing Efficient Teams: Positioning and Introducing DesignOps intro your Teams’ Lives.

Pat Bertini writes about how to introduce DesignOps into your design team.

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September 18, 2022

Posted on September 18, 2022

7

Aligning and Scaling Teams with DesignOps

As companies mature and invest in product teams, they need to operationalize workflows, hiring practices, onboarding practices, and governance – DesignOps helps design-forward companies work more efficiently at scale.

Join us to unpack the role with Jilanna Wilson, Director, Design & Research Operations at Zendesk; Lindsay Schweigler, Head of Design Operation at Apple; and Oliver Browne, Design Operations Lead at Thinkific who are shaping the practice of DesignOps. You’ll get tips on how to optimize your team structure and governance, and you’ll find out how DesignOps can unite your team.

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October 22, 2022

Posted on October 22, 2022

8

Design Leadership: Kim Fellman’s talk at DesignX

Kim Fellman talks about Design Leadership and DesignOps at the DesignX Conference in Toronto

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October 22, 2022

Posted on October 22, 2022

9

Lessons from Design Leaders: Scaling Product Design with DesignOps

In this fireside chat, we'll explore design operations with two leaders shaping the practice of Design Ops, Kristin Skinner (formerly at Capital One) and Dave Malouf (IxDA). Alongside host Aarron Walter, InVision’s VP of Design Education, they’ll discuss org structure, design systems and governance, career ladders, tooling—and how Design Ops can help your team operationalize.

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October 22, 2022

Posted on October 22, 2022

10

Does your internal culture attract the best talent?

Culture is an increasingly vital way for teams to differentiate themselves in a competitive design recruitment market.

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December 15, 2022

Posted on December 15, 2022

11

A Listening Tour Playbook

A listening tour helps you learn what your team’s priorities are, and how much awareness and support for UX currently exists.

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February 16, 2023

Posted on February 16, 2023

12

Management Resources

Management resources compiled by Tess Dixon

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August 28, 2023

Posted on August 28, 2023

13

The Dropbox Guide to Building Creative Culture

Learn how Dropbox builds their creative culture on their design team.

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October 16, 2022

Posted on October 16, 2022

14

Growing, Scaling and Tuning. Meeting Spotify’s Global Head of DesignOps

Learn from Kamdyn Moore, the Global Head of DesignOps at Spotify, on how she’s growing and scaling the practice.

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October 19, 2022

Posted on October 19, 2022

15

Creating levels for DesignOps

Brennan Hartich outlines an approach to DesignOps levels & expectations including the four high-level areas of responsibility for DesignOps.

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September 14, 2022

Posted on September 14, 2022

16

Org Design for DesignOrgs

This practical guide provides guidelines for creating and leading design teams within your organization, and explores ways to use design as part of broader strategic planning.

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September 15, 2022

Posted on September 15, 2022

17

Opsy Podcast: Design Operations With Dominique Ward

Dominique Ward discusses her Head of DesignOps role at Atlassian with Opsy. This podcast covers What design operations is, how Dominique ended up in design operations, why a lot of operations problems are also design problems, and more.

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June 23, 2022

Posted on June 23, 2022

18

DesignOps in the new world of work

Qatalog came together with the

DesignOps Assembly

⁠

to host a panel discussion on the growing strategic role of DesignOps in the new world of work.

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August 9, 2022

Posted on August 9, 2022

19

Design Leader Insights - DesignOps with Meredith Black

Alex chats with Meredith Black, Founder of DesignOps Assembly, about what a design ops role is, the flexibility of the role within different work environments, and advice for new designers entering the field today who have an interest in design ops.

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September 12, 2022

Posted on September 12, 2022

20

Criminology, Creative and Creatures with Meredith Black

Angelos Arnis chats with DesignOps pioneer and advocate Meredith Black joins us as the first guest ever on this podcast! Meredith discusses her love for true crime, dogs, and her career path that comes with a twist.

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September 15, 2022

Posted on September 15, 2022

21

Design Ops at Atlassian with Dominique Ward

If design is a team sport, then design ops is our coach. As design teams scale, the opportunity of design ops is to support the orchestration of design practice by aligning our people, processes, and tools. Join Jason and Mark as they explore the role of design ops at the technology giant, Atlassian. They are sharing a coffee with Atlassian's Head of Design Ops, Dominique Ward.

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September 12, 2022

Posted on September 12, 2022

22

NCommon DesignOps Podcast

DesignOps veterans Jacqui Frey and Alison Rand talk all things DesignOps

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September 15, 2022

Posted on September 15, 2022

23

DesignOps, Diversity and Making a Difference

In this episode, Hot Studio Founder and former Autodesk VP of Experience Design Maria Giudice talks about overcoming team silos and learning to lead with influence instead of authority. She also discusses why diversity is one of the keys to

great product design

⁠

, along with lessons she learned while working with fast-moving companies like Facebook.

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September 15, 2022

Posted on September 15, 2022

24

2022 State of DesignOps Report

Download the 2022 State of DesignOps report to understand the trends and highlights within the DesignOps Industry

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1

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October 17, 2022

Posted on October 17, 2022

25

What does a Design Program Manager Do?

Shubhangi Salinkar interviewed

John Davenport

⁠

and

Sarah Mangerich

⁠

on their role as DPMs at LinkedIn, and learnt some interesting facts about their job!

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October 16, 2022

Posted on October 16, 2022

26

My Top 5 Learnings From My Design Ops Freshmen Year

Mark Figueiredo reflects on his first year in a full-time DesignOps role and shares his top five learnings.

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October 16, 2022

Posted on October 16, 2022

27

Ten Learnings from Building a DesignOps Function from Scratch

Heidi Ettanen talks about her first year building DesignOps within her organization

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October 16, 2022

Posted on October 16, 2022

28

The Future of DesignOps: Design Management Roles shift to DesignOps Roles

In 2-5 years, we’ll see Design Practice management evolve back to the core essentials and specialization of creative direction, design innovation, storytelling, and development of their designers.

1

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October 16, 2022

Posted on October 16, 2022

29

Explaining and Socializing the Role of the DPM

Setting your first DPM up for success by socializing their role with others in your team or organization.

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October 16, 2022

Posted on October 16, 2022

30

Lessons from Design Leaders: How Culture Shapes Design at Pinterest and Shopify

Join us to explore the intersection of design and culture with leaders at two of the world’s most beloved companies, Anne Purves (Pinterest) and Amy Thibodeau (Shopify). Alongside host Eli Woolery, InVision’s Director of Design Education, they’ll discuss the influence of company culture on product design, design processes, balancing between creativity and operations —and so much more.

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October 16, 2022

Posted on October 16, 2022

31

Happiness Ops

HappinessOps

Making sense of Operations in UX.

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October 16, 2022

Posted on October 16, 2022

32

The DesignOps Handbook

Learn how creating centralized services and systems helps grow integrated, high-functioning design teams, with expert insights on operationalizing across workflows, hiring, team alignment, and more.

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September 15, 2022

Posted on September 15, 2022

33

DesignOps in the New World of Work

Qatalog recently came together with the DesignOps Assembly to host a panel discussion on the growing strategic role of DesignOps in the new world of work.

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September 16, 2022

Posted on September 16, 2022

34

A Pocket Guide to Design Operations

Rachel Posman created created this 101 level guide for her mentees through

UX Coffee Hours

⁠

. It answers eight of the most common questions she get from folks interested in or new to Design Operations.

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September 16, 2022

Posted on September 16, 2022

35

Team Ops and Product Ops: The Perfect DesignOps Pair

John Calhoun and Rachel Posman break down why these two ops functions make the perfect pair.

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1

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September 16, 2022

Posted on September 16, 2022

36

Dialing Up the Joy, Turning Down the Pain: DesignOps at Spotify

Cliona O’Sullivan talks about building the DesignOps practice at Spotify in 2019

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September 18, 2022

Posted on September 18, 2022

37

Breaking Down Functional Silos in the Design Organization

Adrienne Allnutt talks to us about the many roles within Ops and how to break them down while running a successful team

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September 18, 2022

Posted on September 18, 2022

38

Scaling the Craft of Design: An Evolving Perspective on DesignOps

So, how might we solve the DesignOps puzzle?

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October 16, 2022

Posted on October 16, 2022

39

DesignOps Field Guide by Invision

Invision has a brand new DesignOps Field Guide out. Check it out.

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November 14, 2022

Posted on November 14, 2022

40

DesignOps for DesignOps

Frances Yllana speaks at the DesignOps Symposium about DesignOps for DesignOps

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November 7, 2022

Posted on November 7, 2022

41

Is your Design Practice Healthy?

Well, is it? How do you know? What is a healthy design practice? What do you need to be doing to have a healthy design lifestyle, a healthy design life? In this talk, we’ll talk about what is a healthy design practice, how to assess it, and how you can monitor and maintain your organization’s health goals and why they are important to help your design practice with their goals to help the business, its stakeholders, and its customers.

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October 28, 2022

Posted on October 28, 2022

42

Let’s Talk about DesignOps

In episode 10 Jacqui and Alison begin to dig into the current state of Design Operations. Get ready for some more real talk around what is DesignOps anyway, where does it come from, what (and who) does it look like, and why/when/do we even need it.

10: Lets talk about DesignOps

NCOMMON

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October 28, 2022

Posted on October 28, 2022

43

Spotify Playlist: DesignOps Podcasts

Want one place where you can find ALL the DesignOps podcasts out there? Look no further than this Spotify Playlist

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October 28, 2022

Posted on October 28, 2022

44

Collaborate Better Handbook

As work shifts from in-person interaction to more distributed and hybrid collaboration, it becomes increasingly important to understand how to collaborate effectively. This book will help you raise the collaborative intelligence of your teams, drawing from interviews with some of the most creative, prolific, and multidisciplinary leaders, authors, and makers in the world.

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October 27, 2022

Posted on October 27, 2022

45

Building a Strong and Resilient DesignOps Community

The session explores how to build a strong, resilient and proactive design community, with limited Ops support.

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October 22, 2022

Posted on October 22, 2022

46

Scaling Product Design with DesignOps

In this panel we explore Design Ops with four leaders shaping this practice: Courtney Kaplan - Director of Design Program Management, Facebook Meredith Black - Head of Design Operations, Pinterest Adrienne Allnutt - Director, UX Design & Research Ops, LinkedIn Lauren Liao - Director, Strategy & Ops, Design & Research Lead, Twitter We discuss organizational structure, dive into different types of design ops roles and how they can help manage to design better products at scale. We look at how their teams create effective design processes that enhance transparency, how they set design standards and develop design tools, as well as how they define high-level strategy and connect people with opportunities.

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October 22, 2022

Posted on October 22, 2022

47

Meredith Black: A New Era of DesignOps

Meredith Black is back on the Design Better Podcast to discuss what’s happened in DesignOps in the last 4 years.

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October 19, 2022

Posted on October 19, 2022

48

Breaking into DesignOps

Breaking into DesignOps with Adam Fry-Pierce

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1

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October 20, 2022

Posted on October 20, 2022

49

The Time to Operate is Now:

Have you heard of “Design Ops” popping up across companies over the past few years? Is this role a fad or is it here to stay? Join Meredith Black to learn how she introduced design operations from the traditional agency landscape into the world of in-house design teams. She’ll discuss how to socialize the role, how to get buy-in, and how to scale a design ops team.

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October 22, 2022

Posted on October 22, 2022

50

Strategies for Building a Resilient DesignOps Practice

Watch Salomé Mortazavi, Meredith Black, and Adam Fry-Pierce in a webinar where they share how to build a solid operational foundation in design processes. They cover how to customize the DesignOps team to the needs of the designers they support.

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June 30, 2023

Posted on June 30, 2023

51

Navigating the DesignOps Wilderness

A practical guide to defining a compelling Design Operations roadmap and building the trust you’ll need to execute on it.

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March 16, 2024

Posted on March 16, 2024

52

2023 DesignOps Benchmarking Report

This is the de-facto industry benchmarking report of DesignOps. Delivering insights into the state of the practice, people, and tools of design operations teams everywhere. This report offers a global view of DesignOps from 316 people in 30 countries.

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March 17, 2024

Posted on March 17, 2024

53

10 Learnings from a Maturing DesignOps Function

Heidi Ettanen, Head of Design Ops at H&M and Co-Lead at DesignOps Assembly Sweden, shares 10 learnings while running and maturing the DesignOps function in times of change.

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March 17, 2024

Posted on March 17, 2024

54

Community & Career Pathing in DesignOps | Meredith Black Ep 23 | HOTCR

In this episode of Heroes of the Creative Revolution, DesignOps powerhouse Meredith Black joins Thomas to talk about the current state of DesignOps, career pathing, founding the DesignOps Assembly, and much more.

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March 17, 2024

Posted on March 17, 2024

55

A Googler’s Perspective on Building DesignOps with Adam Fry-Pierce

Hear from Adam Fry-Pierce, Chief of Staff, UX Leadership @ Google and co-founder of DesignOps Assembly, as he shares his experiences in scaling DesignOps, including:

How DesignOps supports the emphasis on efficiency in our current economic state

Figuring out the best and most effective ways to spend your time as a DesignOps team

Why so many DesignOps teams find success by strategic planning & delivery planning (e.g. road-mapping & sprints)

How the best leaders develop and grow their teams

How to measure the effectiveness of your DesignOps program

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March 20, 2024

Posted on March 20, 2024

56

Navigating the DesignOps Transition: a Comprehensive Guide.

In the ever-evolving landscape of design, the role of Design Operations (DesignOps) has become increasingly crucial. Transitioning into DesignOps requires a strategic approach, and understanding the Design Maturity Model can be a game-changer. This article will guide you through the steps of transitioning into DesignOps, utilizing the Design Maturity Model to optimize your journey.

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April 5, 2024

Posted on April 5, 2024

57

UX DesignOps Overview: LinkedIn Learning Course

Learn the basics of UX DesignOps: integrating a design team into an agile, business-driven development process. This course provides an overview of the practice, from designing better workflows to scaling your UX team, Plus, learn how to work effectively with developers and stakeholders and measure your success. Instructor and UX expert Dee Sadler follows a successful UX department through the DesignOps process and explains all the interdependencies and communication channels needed to make it work efficiently—every step of the way.

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May 4, 2023

Posted on May 4, 2023

58

DesignOps Resources on a Pinterest Board

Kaitlin Fink gathers up her DesignOps resources on a trusty Pinterest Guide

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October 16, 2022

Posted on October 16, 2022

59

Closing the Gaps: My First 90 days as the Head of DesignOps

Zoe Seaman discusses the first 90 days as Head of DesignOps

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October 16, 2022

Posted on October 16, 2022

60

Fuego UX interviews Candace Myers from Netflix on the Role of Design Ops and advice for new DesignOps professionals

Alex from Fuego UX talks to Candace Myers, Design & UX Operations Leader, Netflix about her background in design ops, advice for new design ops professionals, and navigating niche design roles at Netflix.

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October 16, 2022

Posted on October 16, 2022

61

Creating Process without Creating Process

Creating Process. Without Creating Process. Design Program Management within creative teams.

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October 16, 2022

Posted on October 16, 2022

62

DesignOps: the questions you’re probably asking yourself now.

DesignOps: the questions you’re probably asking yourself now

A 5-min guide to the topic all your designer friends are talking about. Written by

Fabricio Teixeira

⁠

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October 16, 2022

Posted on October 16, 2022

63

Creating Process. Without Creating Process.

Adrienne Allnutt outlines tangible tips for building out a DesignOps team.

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September 12, 2022

Posted on September 12, 2022

64

DesignOps Pillar: How we work together

Get actionable insights on structuring, managing, and growing a stellar design team with advice from top DesignOps leaders at Salesforce, Visa, Roche, and Citrix who will guide you through the first pillar of design operations: How we work together.

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September 15, 2022

Posted on September 15, 2022

65

Documenting Design Process Template

Angelos Arnis’ template for documenting design process works as a 1:1 workshop or team building exercise to understand what are the main activities of a design team throughout the design process.

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September 15, 2022

Posted on September 15, 2022

66

Design Mind Podcast- DesignOps at Scale

Design has earned its seat at the table. Now what? Today on our show, we feature a conversation between Andrea Sutton, VP Design Technology at American telco giant AT&T and Tim Morey, Global Managing Director at frog. Andrea and Tim are two leaders merging creative instinct and business strategy to deliver the next generation of products, services and experiences. Hear their candid discussion on scaling DesignOps in a massive organization, leading creative teams and insights from their careers in design, business and consulting.

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September 16, 2022

Posted on September 16, 2022

67

ToolboxToolbox

A curated list of the best business, design, and organisational change toolboxes built by some of the most influential companies, institutions and thinkers.

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September 19, 2022

Posted on September 19, 2022

68

DesignOps: The Key to an Efficient Design Workflow

The design process is multi-staged, complicated, and involves numerous professionals working on the same project. Therefore, it can be quite challenging to get everyone on the same page and make that process productive. This is when DesignOps comes to the rescue. So, let’s discover how DevOps can enhance the design process, how to build DesignOps culture, and how major companies do that themselves.

person working on blue and white paper on board

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October 16, 2022

Posted on October 16, 2022

69

A love letter to spreadsheets

The secret weapon of design operations

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December 15, 2022

Posted on December 15, 2022

70

AI + DOA Unleashed: Future-Proofing Our Craft with Jay Bustamante

🔗

Watch the recording

⁠

Passcode: .$MC9Nbw

Our special guest, Jay Bustamante, is a visionary at the intersection of AI and Design Operations. In this session, he uncovers:

Strategies for integrating AI into your DesignOps toolkit, making your workflow smarter and faster

Insights on the evolving landscape of design and AI, and what it means for the future of our industry

Real-world applications that demonstrate the power of AI in transforming design projects and operations

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March 19, 2024

Posted on March 19, 2024

71

Design-to-Dev Excellence: Toolstack and Strategies for 2024

Designers and developers all want to deliver beautiful product experiences. So how do we ensure both groups can do this as seamlessly and efficiently as possible? And how can DesignOps teams and tools help create repeatable processes for this?

We recently partnered with

DesignOps Assembly

⁠

for an expert panel webinar where we discussed these questions — plus the biggest design-to-dev challenges and opportunities for 2024 — with some awesome speakers:

Meredith Black, Founder @DesignOps Assembly

Mark Figueiredo, Sr. Manager, DesignOps @T. Rowe Price

Theresa Slate, Head of DesignOps @Northern Trust

Brandon Perry, Sr. Ops Manager @Zendesk

John Calhoun, Sr. Director, DesignOps @Salesforce

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March 17, 2024

Posted on March 17, 2024

72

Design ops at the heart of change: crafting the invisible, human components of teams - Aletheia Délivré (Config 2023)

As humans, we tend to be change-averse. Being a principal change instigator, DesignOps—when it’s represented at all in a design org—is often misunderstood, and seen as a necessary evil. But at the heart of every design organization’s desire to grow and mature, is the need to fundamentally change how it operates. It’s the recognition that our design teams are the real WIP. And our growth, at scale, is inextricably linked to building trust, partnerships and allyships. In this session, Aletheia “humanizes” the hidden work of DesignOps by showing how the practice creates an environment where design teams can thrive and drive impact at their company. Through reflective practice, the session will also discuss practical ways to adopt a DesignOps-minded approach in teams (even without a formal DesignOps title).

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March 17, 2024

Posted on March 17, 2024

73

Design Systems Office Hours

Davy and PJ, design system practitioners talk about design-led product ownership, scaling and adoption, community and engagement, design system team models, and much more.

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June 23, 2022

Posted on June 23, 2022

74

Systems Thinking for DesignOps

If DesignOps is about designing processes and defining transformative strategies, it is important to apply a Systems Thinking approach to ensure the strategy delivers on the expectations and does not move inefficiencies across the organisation.

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October 16, 2022

Posted on October 16, 2022

75

Evangelizing a Design System: ROI Template

UX Pin introduces their Design Systems ROI Template

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October 16, 2022

Posted on October 16, 2022

76

How We Document

Design system documentation has been maturing at a rapid pace over the last five years. how we document is an opportunity for us to stop, reflect and look at the biggest challenges that face us in how we document and grow our design systems.

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September 16, 2022

Posted on September 16, 2022

77

Design Systems Support

Operating a Workflow to Resolve Designer and Developer Needs by Nathan Curtis.

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September 19, 2022

Posted on September 19, 2022

78

DesignOps Island Discs: Sheena Lydon - Being a DPM

DesignOps Island Discs: A Podcast about Design Systems and DesignOps

The podcast from zeroheight, where we talk to the best folks in DesignOps from around the world to help you build the best darn DesignOps practice you possibly can. Hosted by Luke Murphy, design advocate at zeroheight, each episode focuses on a specific part of the DesignOps pie, gaining insight from both established DesignOps practitioners, as well as up and coming DesignOps voices

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October 28, 2022

Posted on October 28, 2022

79

2023 How We Document Survey

The 2nd edition of How We Document captures the current state of design system documentation as reported by the community. Over 500 people shared how things were going. Use it to see if you’re on the right track, set team goals, make business cases for more resources, and more.

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March 16, 2024

Posted on March 16, 2024

80

A practical guide to Design System components: A 4-part guide to create, document and maintain your design system components.

Build, measure, learn — terms anyone in product development is familiar with. We use these processes to guide us to create successful products. But what about design systems? Being relatively new in the product arena, we’re all still ‘figuring it out’ component by component, scratching our heads and reworking our libraries when we get low to no adoption or find everyone is going custom. Ness Grixti draws upon her extensive experience in design and design systems to tackle these issues and devise scalable processes that guarantee consistently high-quality libraries. Her book, A practical guide to Design System components, offers a comprehensive and practical guide to researching, designing, testing, and maintaining design system components. It also provides tips and tricks for keeping a clean, consistent, user-friendly library.

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March 17, 2024

Posted on March 17, 2024

81

Bigger isn't always better: How small design teams can benefit from systems and ops - Matt Gottschalk (Config 2023)

Bigger isn't always better: How small design teams can benefit from systems and ops Speaker: Matt Gottschalk – VP of Design, Alcumus This talk will explore how small design teams can use Design Systems and Design Operations to help designers have the right environment for them to deliver impactful results—both for the company today, and tomorrow.

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March 17, 2024

Posted on March 17, 2024

82

Your Next Component - Dan Mall (Config 2023)

Dan Mall – Founder, Design System University The next component your design system team chooses to take on is crucial. It has an outsized effect on how well the design system will be received, adopted, and scale into the future. Whether you're starting, restarting, or reinvigorating your design system, Dan will show you you'll learn how to be both strategic and tactical with your design system approach.

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March 17, 2024

Posted on March 17, 2024

83

Hiring Good DesignOps Folks

Meredith Black, DesignOps consultant, co-founder of DesignOps Assembly and co-author of The DesignOps Handbook, and who has built and led DesignOps teams at Pinterest, Facebook and IDEO amongst others, talks to us about her journey to DesignOps, where to start when building your DesignOps function and what makes a good DesignOps hire.

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September 15, 2022

Posted on September 15, 2022

84

The Four Traits Shared by the Best Design Program Managers

What are the best traits you need while hiring a DPM or DesignOps person?

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October 16, 2022

Posted on October 16, 2022

85

Hiring for DesignOps at Lyft

Kyle Caruso was recently on a very impressive panel about hiring for Design Ops roles (he snuck in!), and he got to thinking about how Lyft approach their work, and thus the skills the look for in Design Program Managers. So, here we are.

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September 16, 2022

Posted on September 16, 2022

86

Designing the Interview Process for Product Designers at Faire

How Faire used a service design framework to improve the interview process

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September 16, 2022

Posted on September 16, 2022

87

Justify DesignOps Headcount with the CVV Equation

A framework for determining an ideal staffing ratio for your team

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October 17, 2022

Posted on October 17, 2022

88

The Outsized Role Culture Plays in Attracting Talent

Figma sets out to understand why some companies seem to have no problem attracting design talent while others struggle to connect

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October 20, 2022

Posted on October 20, 2022

89

How to Onboard Designers When You're Scaling at Hyperspeed

Amy Mako describes how Faire revamped their onboarding process using a design approach. This article includes three design opportunities Faire’s DesignOps team identified and some of the core processes, tools, and protocols they built to address them.

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June 23, 2022

Posted on June 23, 2022

90

New Employee Onboarding for Product Design Teams

Need inspiration on how to implement an onboarding program into your Product Design Team? Look no further than what d. labs has put together.

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October 16, 2022

Posted on October 16, 2022

91

How to Become Successful in the Onboarding Process

In this post, I’ll show you how to take an active role in your onboarding experience by asking for and giving yourself feedback on a regular basis, asking questions to better understand your role, and gradually challenging yourself with tougher tasks

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September 16, 2022

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92

Explaining and Socializing the Role of the DPM

Once you’ve hired this person — but, importantly, before they start — set them up for success by socializing their role with others in your team or organization. The first few weeks of a new job set the tone for the rest of a team member’s time at your company, so it always pays off to invest time up front to think about how that experience should feel.

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September 19, 2022

Posted on September 19, 2022

93

How I built the Onboarding of a Design Team

This case study discusses the importance of onboarding for a design team, highlighting the significant difference it can make in terms of new employee retention and their relationship with the company.

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June 11, 2023

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94

Onboarding Manager/Team Member Expectations Template

This template doc helps set a baseline of safety and connection between a new hire and their manager. It allows individuals to share as much or as little as they're comfortable with and I think this can be especially helpful for inclusion. Credit: TikTok-er with the handle mynameis.april

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May 22, 2023

Posted on May 22, 2023

95

ROI of DesignOps: All You Need to Know About Quantifying DesignOps’ Impact

Quantifying the impact of DesignOps is crucial for managers to solve problems and get buy-in from stakeholders. But how do you measure DesignOps? And, how do you know which metrics and methodology to apply?

This article summarizes Patrizia Bertini’s webinar,

Measuring DesignOps Impact

⁠

, hosted by UXPin in December 2021.

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1

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September 15, 2022

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96

Measuring DesignOps Impact

Patrizia shares valuable insights about estimating the impact that DesignOps has on design, business value, and the organization.

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September 15, 2022

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97

DPM

Design Program Manager

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October 16, 2022

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98

DesignOps

The orchestration and optimization of people, processes, and craft in order to amplify design’s value and impact at scale.

Source: NNG

⁠

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October 13, 2022

Posted on October 13, 2022

99

OKR

Objectives and Key Results. A goal-setting system and framework. Made famous by Google.

3

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October 13, 2022

Posted on October 13, 2022

100

KPI

Key Performance Indicator. metric(s) to track performance over time for specific goals.

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October 13, 2022

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101

Annual Planning

The time when org-wide budgets and goals are set for the coming year. Also, a time of year when DesignOps people should be sent gifts. Flowers work.

1

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October 13, 2022

Posted on October 13, 2022

102

P&L

Profit and Loss

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October 13, 2022

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103

FTE

Full-time employee

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October 13, 2022

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104

SMB

Small-medium business

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October 13, 2022

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105

TA

Talent & Acquisition

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October 13, 2022

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106

PRD

Product requirement document

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October 25, 2022

Posted on October 25, 2022

107

PLC

Product lifecycle

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October 25, 2022

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108

SDLC

Software development lifecycle

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October 25, 2022

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109

PLG

Product-led growth

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October 25, 2022

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110

SUS

System Usability Scale

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October 25, 2022

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111

HEART

The HEART framework is a methodology to improve the user experience (UX) of software. The framework helps a company evaluate any aspect of its user experience according to five user-centered metrics. These metrics, which form the acronym HEART, are:

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October 25, 2022

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112

Career Ladder

a series of jobs from the lower paid with less responsibility to the highest paid with the most responsibility within a company or particular profession:. Source:

Cambridge

⁠

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October 25, 2022

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113

PeopleOps

People Operations. The operationalization of the people at a company. Sometimes this is a team function within DesignOps, sometimes this is a department of HR. Sometimes neither or both.

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October 25, 2022

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114

DMO

Design Management Office. Where the top design authority sits.

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October 25, 2022

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115

CDO

Chief Design Officer

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October 25, 2022

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116

SST

Single source of truth

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October 25, 2022

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117

XFN or XFUN

Cross-functional. Usually referring to partners like product, engineering, data, writing, or other key teams outside of design and designops.

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October 25, 2022

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118

Hybrid Operations

Blend of in-person and remote operations. This means some employees work in the office and some work from home, and there’s an operational framework to make it happen.

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October 25, 2022

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119

PTO

Paid Time Off

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October 25, 2022

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120

OOO

Out Of Office

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October 25, 2022

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121

SSO

Single Sign-On

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October 25, 2022

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122

SAML

Security Assertion Markup Language (SAML, pronounced SAM-el, /ˈsæməl/)[1] is an open standard for exchanging authentication and authorization data between parties, in particular, between an identity provider and a service provider. SAML is an XML-based markup language for security assertions (statements that service providers use to make access-control decisions). Source:

Wikipedia

⁠

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October 25, 2022

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123

OrgOps

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October 25, 2022

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124

Silo/silos

The separation of different types of employees, often defined by the department in which they work.

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October 25, 2022

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125

Matrix

A matrix organization is defined as one in which there is dual or multiple managerial accountability and responsibility. However, the term matrix means quite different things to different people and in different industries (1)(5). In a matrix there are usually two chains of command, one along functional lines and the other along project, product, or client lines. Other chains of command such as geographic location are also possible. Source:

PMI

⁠

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October 25, 2022

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126

CCPA

California Consumer Protection Act.

Learn more

⁠

.

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October 25, 2022

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127

GDPR

The

General Data Protection Regulation (GDPR)

⁠

is the toughest privacy and security law in the world. Though it was drafted and passed by the European Union (EU), it imposes obligations onto organizations anywhere, so long as they target or collect data related to people in the EU. Source:

EU

⁠

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October 25, 2022

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128

RFP

Request for proposal

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October 25, 2022

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129

ROI

Return on investment

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October 25, 2022

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130

Squad

A product squad is a small, cross-functional team that is self-organized. Its members plan and work together for long-term goals and have end-to-end responsibilities. Product squads are a relatively new approach to product development. Made famous by Spotify. Sometimes called 3-in-a-box, 3-legged stool, 4-legged stool, balanced team. Source:

Productfolio

⁠

1

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October 13, 2022

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131

CoS

Chief of Staff

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October 13, 2022

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132

SME

Subject-matter expert

3

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October 13, 2022

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133

Agile

Continuous incremental improvement through small and frequent releases. Made famous by the Agile Manifesto. Source:

Agile manifesto

⁠

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October 13, 2022

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134

1:1

A 1:1 meeting is a regular check-in between two people in an organization – typically a manager and an employee. It's used to give feedback, keep each other in the loop, resolve issues, and help the participants grow in their roles.

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October 13, 2022

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135

Salary Bands

Salary bands are pay ranges established by individual organizations for

specific roles

⁠

. They define the value each role has, based on market value and internal value, and provide opportunities for more effective pay management. Source:

Indeed

⁠

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October 25, 2022

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136

Stakeholder

a person such as an employee, customer, or citizen who is involved with an organization, society, etc. and therefore has responsibilities toward it and an interest in its success Source:

Cambridge

⁠

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October 25, 2022

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137

PracticeOps

The operationalization of the practice. Within DesignOps, “PracticeOps” refers to driving effectiveness of the product design function at a company, and driving user value across the broader product development lifecycle.

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October 25, 2022

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138

PDE

Product Data Exchange

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October 25, 2022

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139

IC

Individual contributor

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October 25, 2022

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140

DAM

Digital Asset Management

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October 25, 2022

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141

ResearchOps

Research operations is the orchestration and optimization of people, processes, and craft in order to amplify the value and impact of research at scale.

test

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April 28, 2023

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142

EPD

Engineering, product, design

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May 1, 2023

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143

Story Points

Story points are units of measure for expressing an estimate of the overall effort required to fully implement a product backlog item or any other piece of work.

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May 1, 2023

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144

Design System

Design systems are a set of standards, guidelines, and reusable components that facilitate the creation of consistent and cohesive user experiences across a product or organization. They help teams work more efficiently, reduce design debt, and ensure brand consistency, while also improving the usability and accessibility of products.

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May 1, 2023

Posted on May 1, 2023

145

Design Debt

Design debt is the cost of design decisions made in the past that may need to be addressed in the future. It can lead to inconsistencies, usability issues, and visual problems in a product that can accumulate over time if left unaddressed.

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May 1, 2023

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146

Technical Debt

Technical debt refers to the cost of shortcuts taken in software development, resulting in the accumulation of code that is inefficient, difficult to maintain, or does not adhere to best practices. If left unaddressed, technical debt can lead to increased development costs, longer time-to-market, and decreased overall product quality.

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May 1, 2023

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147

TPM

Technical Program Manager

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May 1, 2023

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148

user focused / user-centric design

an approach to design that prioritizes the needs, goals, and preferences of users. It involves empathizing with users, understanding their behaviors and motivations, and incorporating their feedback into the design process to create products and services that are usable, accessible, and desirable.

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May 7, 2023

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149

Human-centered design

an approach to design that considers the broader impact of products and services on society and the environment. It involves understanding and empathizing with the needs, aspirations, and values of diverse stakeholders, and creating solutions that prioritize social responsibility, sustainability, and ethical considerations.

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May 7, 2023

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150

DACI Model

a decision-making framework that clarifies decision-making roles and responsibilities. DACI stands for Driver, Approver, Contributor, and Informed, and is used to ensure that all stakeholders understand their roles in making and implementing decisions. The model helps streamline decision-making processes and fosters accountability, transparency, and collaboration.

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May 7, 2023

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151

Accessibility

refers to the design of products, services, and environments that are usable and accessible to people with disabilities. It involves removing barriers to participation, ensuring equal access to information, and promoting inclusion and diversity. Accessibility helps to ensure that everyone can fully engage with and benefit from the designed solutions.

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May 7, 2023

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152

Design Token

A design token is a reusable design element that defines visual and functional attributes, such as colors, typography, spacing, and icons, in a design system. They help ensure consistency and scalability in design by providing a single source of truth for these elements across an organization's products and platforms.

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May 7, 2023

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153

Design System Component

a reusable and modular element of a design system that helps to ensure consistency, efficiency, and scalability in design. It can include visual design elements, code snippets, documentation, and guidelines, and serves as a building block for creating larger design solutions. Design system components help to streamline design workflows and promote design quality and consistency.

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May 7, 2023

Posted on May 7, 2023

154

Design Principles

a set of guidelines or beliefs that guide the design process and ensure that design solutions are effective and impactful. They are usually based on user needs, business goals, and ethical considerations, and help to ensure that design decisions are consistent, coherent, and aligned with broader design strategies. For more info check out https://principles.design/.

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May 7, 2023

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155

Product Ops

The practice of ensuring the smooth and efficient development, launch, and ongoing management of a product. It involves collaborating with cross-functional teams, including designers, engineers, and product managers, to optimize processes, streamline workflows, and improve product quality, performance, and customer satisfaction.

https://www.productopsmanifesto.org/

⁠

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May 7, 2023

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156

Inclusive Design

An approach to designing products, services, and experiences that are accessible and usable by the widest possible range of people, regardless of their age, ability, culture, or background. It involves empathizing with diverse user needs and perspectives and integrating them into the design process to create more inclusive solutions.

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May 7, 2023

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157

Design Decision Document

A written record that documents the design decisions made during a project. It outlines the rationale, trade-offs, and implications of the decision, and serves as a reference for future decisions and communication with stakeholders. The document helps promote transparency, accountability, and alignment among project stakeholders.

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May 7, 2023

Posted on May 7, 2023

158

Design Crit

a design crit, short for “critique”, is a feedback session in which designers present their work to a group of peers or experts for evaluation and improvement. The purpose is to receive constructive criticism on the design, to identify its strengths and weaknesses, and to refine the work further. Design crits can be formal or informal and are used in various design disciplines, including graphic design and product design.

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May 13, 2023

Posted on May 13, 2023

159

Design Maturity

The level of sophistication and effectiveness in managing design processes, systems, and resources within an organization. It represents the organization's understanding and integration of design as a strategic asset, including design strategy, leadership support, defined processes, DesignOps practices, a design-centric culture, skilled talent, and measurable outcomes. As design maturity increases, the organization becomes more adept at leveraging design to drive innovation, improve efficiency, and achieve business objectives.

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May 22, 2023

Posted on May 22, 2023

160

Ops Guild

An Ops Guild refers to a collaborative community of professionals within an organization who are dedicated to the field of operations management. It serves as a platform for knowledge sharing, best practices, and skill development in the realm of operations. Members of an Ops Guild typically include operations managers, analysts, strategists, and other relevant stakeholders. The guild fosters a culture of continuous improvement, innovation, and efficiency by facilitating cross-functional collaboration, conducting workshops, organizing training sessions, and promoting the exchange of ideas. It aims to enhance operational excellence, optimize processes, and drive the achievement of organizational goals through the collective expertise and experience of its members.

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May 29, 2023

Posted on May 29, 2023

161

DoD

DoD stands for "Definition of Done." It refers to a set of criteria or standards that define when a design task or project can be considered complete or "done." The Definition of Done helps ensure clarity and alignment within a design team by outlining the specific requirements and expectations that must be met before a design deliverable can be considered finished. These criteria typically encompass aspects such as design quality, functionality, usability, visual consistency, and adherence to design guidelines. The DoD serves as a guideline or checklist that helps maintain consistency and facilitates effective collaboration and communication within the design operations process.

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May 29, 2023

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162

DoR

DoR stands for "Definition of Ready." It refers to a set of criteria or prerequisites that a design task or project must meet before it can be considered ready to be worked on by the design team. The Definition of Ready helps ensure that the necessary information, resources, and conditions are in place for designers to effectively and efficiently tackle a given task. These criteria may include clear project objectives, well-defined requirements, access to relevant assets or data, alignment with stakeholder expectations, and any other factors that are crucial for designers to begin their work. The DoR helps streamline the design process, reduce ambiguity, and ensure that designers have the necessary support to deliver high-quality outcomes.

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May 29, 2023

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163

Capacity Planning

the process of strategically managing and allocating resources, including human resources, time, and other assets, to effectively meet the demands and requirements of design projects. It involves assessing the available resources, understanding the scope and complexity of projects, and making informed decisions on how to allocate resources to ensure that design teams can deliver their work within the given constraints. Capacity planning takes into account factors such as team skills, workload distribution, project timelines, and potential bottlenecks to optimize resource utilization and ensure that design projects can be completed on time and within budget. It helps organizations maintain a balanced workload, avoid resource shortages or overloads, and achieve efficient and effective design operations.

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May 29, 2023

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164

Conversational UI

short for conversational user interface, refers to a design approach that enables interaction between humans and digital systems through natural language conversations. Instead of traditional graphical user interfaces, conversational UI utilizes chatbots, voice assistants, and messaging platforms to facilitate communication. This design approach aims to provide users with a more intuitive and conversational experience, allowing them to interact with technology in a manner similar to how they would interact with another person. It often involves the use of natural language processing and artificial intelligence technologies to understand and respond to user inputs effectively.

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June 4, 2023

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165

Conversational UX

short for conversational user experience, refers to the overall user experience when engaging with conversational interfaces or systems. It encompasses the design and optimization of interactions, user flows, and the overall user journey within a conversational interface. The goal of conversational UX is to create a seamless, intuitive, and engaging experience for users during their conversations with chatbots, voice assistants, or other conversational systems. This involves considerations such as designing clear and natural language interactions, providing helpful prompts or suggestions, and ensuring that the conversational experience aligns with user expectations and goals. The aim is to create a positive user experience that effectively meets the user's needs and fosters effective communication and engagement.

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June 4, 2023

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166

Generative UI

short for Generative User Interface, is an approach in user interface (UI) design that leverages data-driven insights and algorithms to automatically generate and adapt user interfaces based on user needs, preferences, and contextual factors. It involves using machine learning, artificial intelligence, and automation techniques to dynamically generate UI components, layouts, and interactions in real-time. By analyzing user data, behavior patterns, and environmental factors, generative UI aims to create personalized, adaptive, and contextually relevant interfaces that optimize the user experience. This approach enables UI design to be more responsive, efficient, and tailored to individual users, providing a more engaging and customized interaction with digital products or systems.

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June 4, 2023

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167

Generative UX

short for Generative User Experience, is an iterative and data-informed approach in UX design that focuses on generating novel design solutions and improving the overall user experience. It involves using research methods, data analysis, and experimentation to gather insights about user behavior, needs, and preferences. These insights inform the creation of new design concepts, features, or improvements that address user pain points and enhance the user experience. Generative UX encourages collaboration, iteration, and continuous learning to create user-centered solutions. By leveraging data and iterative design cycles, generative UX aims to create innovative and impactful experiences that better meet user expectations and goals.

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June 4, 2023

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168

IxD

stands for Interaction Design. It is a discipline within the field of design that focuses on creating meaningful and intuitive interactions between users and digital products, systems, or services. Interaction designers aim to enhance the user experience by designing interfaces, interactions, and animations that are both aesthetically pleasing and functional, considering factors such as usability, accessibility, and user goals.

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June 4, 2023

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169

Service Design

Service design is an interdisciplinary approach that focuses on creating and improving services to enhance user experiences and meet customer needs. It involves understanding customer journeys, identifying pain points, and designing solutions that deliver value. Service designers use research, empathy, and co-creation methods to analyze and visualize the service ecosystem, incorporating touchpoints, interactions, and processes. They collaborate with stakeholders to develop innovative service concepts, map out service blueprints, and prototype and test solutions. The goal of service design is to create seamless, customer-centric experiences that align with business goals and drive customer satisfaction and loyalty.

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June 25, 2023

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170

Double Diamond Design Process

a visual framework that guides the problem-solving and innovation process in design thinking. It consists of four phases: Discover, Define, Develop, and Deliver. The process begins with the Discover phase, where designers explore and gather insights to understand the problem and the needs of users. In the Define phase, the insights are synthesized to define the problem statement and establish a clear design brief. The Develop phase involves generating and iterating on ideas, prototyping solutions, and testing them with users. Finally, in the Deliver phase, the refined solution is implemented and launched, aiming to meet the users' needs effectively. The double diamond represents the divergent and convergent thinking involved in each phase, emphasizing the importance of exploration and refinement in the design process.

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June 25, 2023

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171

User Experience Research (UXR)

the systematic process of gathering insights and understanding user behaviors, needs, and preferences to inform the design and improvement of products or services. It involves employing various qualitative and quantitative research methods to collect data, such as user interviews, usability testing, surveys, and analytics. UX researchers analyze this data to uncover patterns, identify pain points, and generate actionable recommendations. By empathizing with users and integrating their feedback, UX research aims to create user-centered designs that enhance usability, satisfaction, and overall user experience, ultimately driving business success and user engagement.

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June 25, 2023

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172

User Experience Writing (UXW)

UXW, also known as content design or microcopy, refers to the practice of crafting clear, concise, and user-centered text that guides and enhances the user's experience within digital interfaces. UX writers collaborate closely with designers, researchers, and other stakeholders to ensure that every word and piece of content in an application or website is intentional and supports the user's goals and tasks. They focus on creating user-friendly labels, instructions, error messages, and other interface elements that communicate effectively and contribute to a seamless and intuitive user experience. UX writing plays a crucial role in shaping the tone, voice, and overall usability of digital products.

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June 25, 2023

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173

User Experience Design (UXD)

the process of creating meaningful and valuable experiences for users when interacting with a product, service, or system. It involves understanding users' needs, goals, and behaviors through research and analysis, and using that knowledge to design intuitive and user-centric solutions. UX designers employ various techniques, such as user research, information architecture, interaction design, and visual design, to craft seamless and enjoyable experiences. The aim of UX design is to optimize usability, accessibility, and satisfaction, ultimately delivering products that meet user expectations and business objectives. It encompasses the entire user journey, from initial discovery to ongoing engagement and beyond.

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June 25, 2023

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174

Partner Engagement Model

a strategic framework that outlines the process and guidelines for effectively collaborating with external partners, such as agencies, freelancers, or contractors, in the context of design operations. It defines the roles, responsibilities, and expectations of both the organization and the partner throughout the engagement. The model typically covers areas such as project scoping, resource allocation, communication channels, feedback loops, and project delivery. A well-defined partner engagement model helps ensure alignment, streamline workflows, optimize resource utilization, and foster successful partnerships, ultimately enhancing the efficiency and effectiveness of design operations within the organization.

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June 25, 2023

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175

Org Ops

Organizational operations, commonly referred to as org ops, encompass the processes, systems, and strategies implemented within an organization to ensure smooth and efficient day-to-day operations. It involves managing and optimizing various aspects of the organization, such as workflow, resource allocation, performance tracking, and coordination among different teams or departments. Org ops focus on enhancing productivity, streamlining processes, and achieving operational excellence to support the overall goals and objectives of the organization.

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July 2, 2023

Posted on July 2, 2023

176

Crazy 8s Exercise

The Crazy 8s exercise is a brainstorming technique commonly used in design thinking and agile methodologies. It involves taking a blank sheet of paper and folding it into eight equal sections. Participants then have eight minutes to generate as many ideas as possible within each section, quickly sketching or writing down their ideas. The time constraint and rapid ideation process encourage participants to think creatively and generate a wide range of ideas, fostering innovation and problem-solving.

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July 2, 2023

Posted on July 2, 2023

177

Project Request Document (PRD)

a formal document that outlines the details, requirements, and specifications of a product or feature requested by stakeholders. It serves as a communication tool between different teams, such as product managers, engineers, designers, and stakeholders, to ensure a clear understanding of the desired product outcome. A PRD typically includes information such as the product's purpose, features, user stories, technical requirements, timelines, and any constraints or dependencies. It helps in aligning expectations, setting priorities, and guiding the development process. A well-crafted PRD provides a comprehensive roadmap for building the product, facilitating effective collaboration and reducing misunderstandings.

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July 10, 2023

Posted on July 10, 2023

178

SQUACK

SQUACK is a feedback framework created by Julie Jensen, a former UX leader at Amazon, USAA, Microsoft, and Capital One. It is a simple, yet powerful way to give and receive feedback.

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July 10, 2023

Posted on July 10, 2023

179

Example Resource

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October 11, 2022

Posted on October 11, 2022

Lookup Tables

Email Template