If you are in the debt collection agency industry, then you know that a predictive dialer can be a valuable tool. But how much does it cost?
If this is something that has been on your mind lately, read on for some answers.
What Is Predictive Dialing?
A predictive dialer is an automated system designed to make phone calls. It will call people and hang up when they answer - but if nobody picks up after several attempts, the voicemail will be left or another message delivered depending on what you set it to do. How Much Does a Predictive Dialer Cost? There are many factors that go into determining the price of a predictive dialer- such as which features it offers, how many numbers within
Predictive Dialer Prices
A predictive dialer is, basically, a piece of software that automates the process of calling. The computer system will connect any call to an available representative and then continue with its work by simultaneously dialing many more numbers to accommodate incoming phone calls efficiently. This drastically increases efficiency because it decreases your waiting time when there are no open lines. It also provides less opportunity for human error, which can cost you hundreds or thousands if not dealt with quickly enough!
One of the dangers is that your phone might not always be manned. However, this doesn't often happen because the software application uses an algorithm based on average call time and how many agents are working. When it does take place, you will hear a taped message with instructions about what to do next, or they can press 1 for more information from their agency's customer service department."
One of the risks associated with predictive dialers is when calls go unanswered due to no representatives being available at all times. This generally occurs less frequently than one may think, though, as most agencies use algorithms based on averages like expected duration per call and number of employees who have been selected for work hours to ensure there's rarely any risk involved! If ever...
On-premise Predictive Dialer Average Costs
Choosing the right predictive dialer for your company can be a difficult and expensive task. On-premise software is installed on computers in your building, which means that it's up to you to hire IT personnel or pay someone else if necessary. Hosted software comes with an additional cost of monthly fees. Still, there are benefits, namely, giving you more time and flexible options outside of office hours while also getting access to high-quality customer service 24/7!
If a business is looking for an on-premise predictive dialer to serve as part of their call center software package, the cost will depend on how many stations they need. The most basic model starts at about $5,000 but runs upwards of $300,000 depending upon the size required. For example:
*A 25 station system with hardware and setup services costs around 60K or so.
Hosted Predictive Dialer Prices
Hosted predictive dialing software applications are available for prices as low as $100 per agent each month. For example, a famous company that hosted predictive dialing software applications charges only $100 to purchase the application and a monthly fee starting at $200 based on how many agents you have in your call center. Most companies charge setup fees, which can be anywhere from 500 dollars up to 5000 dollars depending on what features come with it - other than simply hosting phone calls. These costs vary even higher if long-distance is required, so make sure that's taken into consideration before contacting any potential providers!
Connect charges $150 to $250 per representative every month and needs a $200 per seat deposit. This can be tough for companies starting, but it's not the only option if you're an established company with more than three employees. Some hosted service providers charge on a per-minute basis. In these cases, often a contract is needed, or else there is no guaranteed minimum monthly fees like Connectivity offers-- they just take your money regardless of whether you use their services or not! However, some advantages include fewer upfront costs due to lower deposits required and contracts lasting one year instead of two years (as in this case).
Benefits of Predictive Dialers
Predictive dialers make it so that your call center workers can spend their time talking directly with clients. This is because predictive dialers will automatically take over the task of making more calls than available agents, and they understand that many people won't answer when they're called. If one out of four lines connected returns a response, then you'll have put three lines into use for each agent on duty, which means there's room in between connections for someone new who answers!
Conclusion: The predictive dialer is a great tool for customer service and phone outreach, but it can also be used as an effective call-to-action. If you’ve been hesitant to use the services of a predictive dialer because you’re not sure what they are or how they work, don't worry! We've created this blog post just for you so that we could help answer any questions about predicting dialers and why they're such a valuable asset in today's business world.