There have been requests regarding the In House Guest Lists which has not been featured yet.
Can you create a report for in house guest list like existing Arrival Report or Departure report? Please also feature rate plan (CP or EP) for this report.
Analytic Report “Hotel Performance” are not showing Correctly
We found that the occupancy of THA City Loft Hotel shown incorrectly in the Hotel Performance report.
We also found that there is someone change the inventory which cause this report to think that we have high occupancy. However, This hotel is using PMS so we think it should pull the occupancy from PMS module not from RMS.
Breakdown Expense such as Breakfast and Package - and have report for that.
For “marking paid” in City Ledger, one of our customer requested to have a tick box to accumulate multiple transaction because for OTA like Agoda, we need to accumulate 10-100 booking each month when the bank transfer or credit card amount were transferred to hotel.
Many of our customers requested this report during our demo. This report is really important because we really need to see the actual daily occupancy, daily income (payment received) and room revenue(room charge) in each month from the past months and also the future on hand booking, expected room revenue for proper planning and figures analytic. This attached report was made by our team by using the figures in AIOSELL Daily Sale Report and entering the figures in Excel.
At the moment, if we want to see our occupancy of current month or specified period if time, we need to see in stay view and navigate to next screen total around 3-6 times in stay view which is not convenient.
Moreover, if we want to see total gross booking for current month or specified period of time, we do not have report for this. We currently have to export live booking date into excel and do it manually.
If the “Undo Check Out” function could be developed, we would be highly appreciate. We have reminded our team to be careful when clicking check out but still happened. Especially, checking out before checking out date.
Change Layout (UI) for Booking Engine
AIOSELL Booking Engine New Layout.docx
AIOSELL Booking Engine (2).png
A Draft mock up of BE to show 2 layouts. 1-column and 2-column layout. details will be in the word file attached.
Cloudbed BE is https://hotels.cloudbeds.com/reservation/Zqzu6S#
Ability for superuser to delete payment from booking
Master user to be able to delete the payment on audited date from the backend. From the sample, we have deleted some booking without deleting the added payment. So the payments in payment report was over the actual payment.
Would be nice if have few more details as following
1. ADR per night. Currently they only offer total Net to hotel. Thus, We can understand how much the system will yield the price. we have to calculate by ourself which is so tedious.
2. Number of Room night. same reason as above
3. The Genuis discount and more ontop dicount - same as what you sent yesterday
4. Promotion customer choose to buy -- unsure if this is possible
For the past total outstanding amount in City Ledger for Agoda and Booking.com, can we have them cleared so that we can start clearing and monitoring these City Ledger correctly and effectively. (This is for THEE Vijit Lanna and Agoda)
Enable Thai font for the system (we have found that the payment is not recorded when adding payment comment in Thai and visible in the voucher or printable document like confirmation Voucher, and comment
Clearing balance in Companies (for Bill to Company)
Decimal in room rate
To solve the problems about decimals in PMS, may I suggest to create an extra charge ( service name like “- Adjustment for -0.01 or +0.01 Adjustment”) and we can enter minus amount so that we get the correct “0” balance. (fixed)
Scenario1: Guest booked a room via Agoda and in the Agoda Voucher showing 550 but when it comes to PMS the room charge shows 550.01. To be able to check out this room we need to add a payment of 0.01 so that the balance is 0.
Scenatio2: For THEA serviced Apartment, for monthly rate, we will enter the room rate per day by dividing the monthly rate by number of days. And this make the difference in decimals number as well.
But if we can enter -0.01 amount as one of the extra charges. We can then check out this room without adding any payment.
to Simulate and situation situation that hotel has less inventory left for that particular Room Type in order to create a sense of urgency to customer that hotel inventory is running out soon.