TrueWind Team Handbook
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SOPs

Serving Clients

Sales

We’re looking to serve and partner with clients who...

Aim for impact.
People focused.
Values driven.
Have unique perspective, product, passion to share.
Treat their own teams ethically.

10-3-1

Not just a ratio but a way of approaching sales time.
Time spent building the “10”: Sales Lists.
Time meeting with the “3”: Dialogue meetings with potential clients.
Time spent proposing and closing the “1”: Contracts, Invoices, Project Assignments

Customer Service

1 business day response time.
Underpromise, overdeliver.
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