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Root cause reasoning

How to identify, communicate, and solve tough problems.

Use this root cause reasoning (RCR) template to identify and communicate the fundamental reason behind tough problems. Once you understand the problem and root cause, propose a solution and share with your team to gather their questions and sentiment. Inspired by

Zoom’s decision-making ritual⁠

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Example data cleared

^✓

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Problem

EAGLE CONNECTOR DATA PULL FAILURE

Root Cause

There can be multiple reasons for this

SYSTMATIC ISSUE

UNSYSTAMATIC ISSUE

Discovery methods

Discovery methods

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Solution

If none of solution work above you can now contact client service team for a assistant.

Owner:

Jay and team

Done reading?

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Q&A: Topics for discussion

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Add a topic

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Idea

Author

Upvote

Notes

There are no rows in this table

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Pulse: How do you feel about the RCR?

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Add your sentiment

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Toggle to show everyone's sentiment (

0

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submitted with average sentiment of

0

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)

Sentiment

Who

Reflection

There are no rows in this table

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Discovery methods

Q&A: Topics for discussion

Pulse: How do you feel about the RCR?

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