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Root cause reasoning

How to identify, communicate, and solve tough problems.

Use this root cause reasoning (RCR) template to identify and communicate the fundamental reason behind tough problems. Once you understand the problem and root cause, propose a solution and share with your team to gather their questions and sentiment. Inspired by

Zoom’s decision-making ritual⁠

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Clear example data

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Problem

What is the problem that needs to be solved, and why?

Root Cause

What is the fundamental reason there is a problem?

Discovery methods

Discovery methods

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Solution

What is the proposed solution?

Owner:

Who is the directly responsible individual for implementing the solution?

Done reading?

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Q&A: Topics for discussion

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Add a topic

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Idea

Author

Upvote

Notes

Do we have budget for swag?

Can we open the thumb wresting tournament with magic?

How do we incentivize people to come to a virtual event?

There are no rows in this table

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Pulse: How do you feel about the RCR?

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Add your sentiment

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Toggle to show everyone's sentiment (

3

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submitted with average sentiment of

4

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)

Sentiment

Who

Reflection

Ship it! It’s a huge improvement and I think will really benefit power users and new makers alike. My only concern is it sometimes shows up when I don’t want it, but I think we’re balancing that fairly well on the whole.

Really enjoying this feature overall! It’s made room for some delightful visual updates like transparency over cover photos. 👏 Discoverability of certain features is the main concern I’ve had and where I imagine some roadblocks for users.

I feel good about this change overall. The main question I have is around how do we mitigate the pain around moving the cheese. There was an initial shock for me, but I very quickly came around. So I feel we just need to figure out how to manage the migration.

There are no rows in this table

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Q&A: Topics for discussion

Pulse: How do you feel about the RCR?

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