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Support Tickets

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Keep everyone the account team in the know about key support issues

Use this page to log support tickets and next steps.

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All Support Tickets
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Short Name
Description of problem
Owner
Link to ticket
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Next Steps
Status
1
Login issues
The bug in Login issues might manifest as an inability to access the login page, or an error message appearing after entering valid credentials. The issue could be caused by a variety of factors including server downtime, incorrect login credentials or a glitch in the software code.
Adam Davis
One possible fix for login issues could be to troubleshoot server downtime, verify login credentials, and debug the software code.
Done
2
UI display issues
A bug in UI display issues in SaaS software may cause elements on the screen to appear distorted or misaligned, with colors and fonts not displaying correctly. This can result in a poor user experience and difficulty in navigating the software.
Adam Davis
Fix the bug in the UI display to ensure that elements on the screen are properly aligned and colors and fonts display correctly, improving the user experience and navigation of the SaaS software.
In queue
3
Payment errors
A bug in the Payment errors section of saas software may appear as incorrect payment amounts or failed transactions, causing disruption in the payment process.
Buck Dubois
To fix the bug in the Payment errors section of the saas software, update the code to ensure correct payment amounts and reduce failed transactions.
In progress
4
Compatibility issues loss/corruption
A bug in Saas software related to compatibility issues and loss/corruption might manifest as errors or glitches in the user interface, or the inability to access or save certain data. It could also result in unexpected crashes or slow performance.
Polly Rose
Fix the bug by identifying and resolving any compatibility issues and implementing measures to prevent data loss/corruption, which will improve the user interface, access to data, and overall software performance.
Escalated
5
Slow loading times
A bug in SaaS software related to slow loading times may manifest as a delay in the display of web page content or functionality. It could also appear as an unresponsive user interface.
Polly Rose
Implementing performance optimizations and improving server response times can fix the slow loading times in the SaaS software.
Done
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