Explore

Common Brush Offs

Not Interested

#1 Agree: Yeah, that’s not a problem.

#2 Resolve: At this point, I’m not even sure that we can help you yet. We’d have to know a little bit more about how much you’re spending on your power bills, what your roof looks like, and your working situation to see if we can even help. Because, maybe, you don’t even need us.

#3 Temp Check: Are you with me on that?

#4 Continue with whatever question is appropriate, such as: Just so I’m aware, how much was your last electricity bill?

⁠

I don’t have the time right now.

#1 Agree: Oops, sorry to interrupt.

#2 Resolve: How much time do you have at the moment?

Option 1: Time Permission Granted

Prospect: Only 5 mins

You: Okay, this should only take 2.

#3 Temp Check: Is that ok?

#4 Continue with whatever question is appropriate.

Option 2: Time Permission Declined

Prospect: No time, I have to go now.

You: No problem. When would you have 5 minutes for a call to see if we can even help you?

Prospect: Call me this afternoon.

You: Sure thing, speak to you then.

#3 Temp Check: Is that ok? OR Would that help you?

Action Step: Send them a text message with your number and put a Call Back on your calendar

⁠

Can you call me back?

#1 Agree: Yeah, that’s not a problem. When would be a better time to call?

#2 Resolve: Ok cool. The thing is, at this point, I’m not even sure that we can help you yet. Would you mind if I take 60 secs to ask some quick questions? Cause it might not even make sense for us to speak again…

#3 Temp Check: Are you with me on that?

#4 Continue with whatever question is appropriate, such as: Just so I’m aware, how much was your last electricity bill?

⁠

Can you send me an email/some information?

#1 Agree: Yeah, that’s not a problem. What’s your best email address?

#2 Resolve: Ok, cool. I can send something generic your way; I’m just not sure if it’ll help much, and we won’t know if you’re qualified for the program. If you have a couple of minutes, I can go through some questions to see if it even makes sense for us to send you an email.

#3 Temp Check: Are you with me on that?

#4 Continue with whatever question is appropriate, such as: Just so I’m aware, how much was your last electricity bill?

Want to print your doc?
This is not the way.

Try clicking the ··· in the right corner or using a keyboard shortcut (

CtrlP

) instead.