I joined Coda in 2019 as the first Customer Champion. After a few months, we were a team of four and ready to spin up our own Slack channel for
work. Alright, maybe a little silliness, but we do work hard. The question came up of choosing an internal team name, and being the bug nerd that I am, I suggested “the bees.” What I didn’t anticipate was how the name would become almost synonymous with support at Coda (and just how many bee puns are possible).
For those just joining Coda, they might stumble upon some confusing inquiries:
I celebrated my 2 year anniversary at Coda in June 2021, leading a team of 10 extraordinary Codans (aka bees), whose scope covers product support and operations, community, and product education. On a bittersweet note, I’ve recently switched gears to join the data team, a path I’ve been eager to run down for quite awhile. I’m so grateful for Coda’s support in making this possible. However, there’s one problem:
While I’ll still be at Coda, I thought it might be helpful to share my (undoubtedly cheesy) thoughts on
why “the bees”?
🐝 We watch out for one another, and you run the risk of being swarmed if you mess with any of us. (
🐝 Bees are makers, from honey to propolis to cocoons. They build and maintain their nests and hives, much like we do with our docs, tools, and rituals. While each of us individually add unique value, we unlock more potential by creating together.
🐝 Honey bees will often act as scaffolding to provide support as they build comb (called “festooning”). This team frequently does this with customers and one another, helping to frame and expand each other’s ideas.
🐝 Depending on the species, bees visit thousands of flowers in a day. Much of the global food system depends on pollination and most of the biodiversity in wild plants. Crops that rely on pollination tend to be valued higher than those that do not. In the same way, the customer voice is a critical part of planning and prioritization here, and Coda’s bees own this process, from gathering effective feedback to synthesizing and relaying for highest impact.
🐝 Honey bees are democratic. They make decisions collectively, and often don’t rely on the queen’s input to do so. Dissenting perspectives are welcomed, but the team aims to reach consensus for the greatest good across the board, balancing results for Coda, our customers, and each other.