Initial Investigation & Set up
Get access to key systems / spreadsheets and familiarise Review AR ledger including aging and largest customers / biggest offenders Ad hoc access to Veronika to ask questions as we go
4 hrs
Open
Process review
Go through invoicing, credit control and GoCardless reconciliation processes with Veronika 4 hours with Veronika to discuss processess
4 hrs
Open
Process write up
Create process flow charts and process notes, or update existing documentation if it already exists Ad hoc access to Veronika to ask clarifying questions
4 hrs
Open
Process deep dive & solution investigation
Automate invoice chasing escalation Improve GoCardless reconciliation process Discussing with Melissa/Dylan about how e.g. invoice can be done differently while still keeping customers happy & complying with contracts Ad hoc access to Verokina and Melissa/Dylan to ask clarifying questions
10 hrs
Open
Assess easy wins
Based on possible options assess and propose easy wins to build proof of concepts for 30 mins with Melissa and/or Dylan, and Veronika to make sure we’re all aligned on how to proceed
2 hrs
Open