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C - ConnectFully connect with the person and eliminate distractionBe mindfully presentA - Address or AskEncourage deeper conversationExplore the rest of the iceberg from the given answerR - ReflectReflect on key points to understandYou can use rephrased questions to confirm your reflectionCan apply 3 seconds rule to wait before respondingE - EngageMake people feel significantRemember & use their nameExpress the true curiosity about their experience
Convert fear into fuel
7% words38% tonality and appearance55% body language
S-Stand tallE-Eye contactA-Arms open, not crossed L-Lean in slightly to engageS-Squared shoulders and face the person
Notice details that others often fail to see.Review everything twice and note down small detailsIt is a habit that makes you stand out and your work extraordinaryIt is the source of being proactive
PauseStop and recognize you’re experiencing an emotionBreathTake 3-5 deep breaths to center yourselfRespondUse the Wheel of Emotions, name the emotionQuestionAsk yourself what triggered that emotionChooseDecide how you want to respond, rather than reactActRespond thoughtfully based on your choice
Trust is built through consistent transparencyShow your work, share your plansHighlights from the prior weekWhat main tasks have you accomplished?Who did you network with?Anything that is still a blocker, opening questionsUpcoming activities for next week
1 - The C.A.R.E method
2 - Growth mindset
3 - S.E.A.L.S principal
It’s about non-verbal communication. You may be surprised by the fact that:
People judge you based on the following:
So what are SEALS? It stands for
4 - Emotional Intelligence
This one actually is quite high-level and has been mentioned a lot recently, especially when AI keeps showing its power.
It’s super interesting for me to see after years and decades of innovation, now the most important skill for the future can be just very basic: being human. We spend most of our time seeking for the answer outside and seems AI can be the answer for us. Now probably it’s time to go back inside and find the harder question.
5 - The prepared mind
6 - Eye for Detail
7 - Write
8 - The Pause-Breath-Respond Technique
9 - Weekly Self-Accountability
This one sounds something similar to what we’re doing in the daily standup for the agile methodology, with the same purpose.
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