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Beta Observations

Table 1
0
Description
Raised by
Whatsapp Group
Falcon Response
Date of Issue
Status
App Category
1
Stuck at Document Verification screen. After clicking on the photo it says Date of Birth not found
9/9/2020
2
Scooter is not available
9/9/2020
3
Very very disappointed so far. First impressions go a long way and I’m afraid you’ve failed in this first step. After staying in for an entire evening due to the delivery person advising that someone will be along to set them up and teach us how to use them. That wasn’t the case. Then told to easily set them up via the QR code. That doesn’t work without the app. Finally found the app. Downloaded it and that also doesn’t work and extremely slow and unable to register us. So now we have very heavy, unusable scooters that are difficult to move due to not being registered. To be clear this is not a review of the scooters themselves yet, but your product launch and supporting customer services and applications have got a long way to go at this stage. I hope day 2 is more successful.
Liam Foster
2 FALCON @ PEARL QATAR
Thank you for posting your experience in the group. We are incredibly sorry for our driver's misguiding - he should not have said that we are coming to show you how it works. We made a note on this. The whole idea is that we want to note each step of people's experience from downloading the app to ride - end ride it, and your opinion and suggestion for the app are very important to us before we do launch. Our iPhone app update is in the queue at the apple development center. We know that the app will be updated by Thursday or Friday as per apple's estimated time. Please consider using the scooter from Saturday. Till then, i will see how we can add your email id from the backend in the morning. We genuinely believe that your opinion and suggestion will help us build this app better and provide a fantastic experience for the pubic when we launch. Please keep posting your experience - Help us. Thank You once again.
9/10/2020
In progress
4
Good morning Yunus and thanks for sharing the info. I am trying to download the App for iphone and “Falcon Ride” appears these 2 options that seems to be ride finder:
Esther
1 FALCON @ PEARL QATAR
Hi,
Here's the link to correct app.

9/8/2020
Completed
5
Hi @Mahendra Bhavani , there’s some bugs with the ID scanner function. 1. The use of the camera requires you to go back after you authorize use of the camera, then reclick the camera button. 2. Once you capture the image, there’s no way to validate or move to the next step. Only option is to scan another document or go back and logout.
Cam
1 FALCON @ PEARL QATAR
Video shared with user showing document validation via OCR
9/8/2020
Android
6
I've tried my qid and then my driving licence and none of these work to move forward. Agree with Cameron. He calls it a bug ..id call it something else 😊
Roshan Fernando
1 FALCON @ PEARL QATAR
Video shared with user showing document validation via OCR
9/8/2020
Android
7
Same here . Stuck at ID scan . I do not get the same screen options as the video and am unable to crop picture and move forward
Mary
1 FALCON @ PEARL QATAR
9/8/2020
Apple
8
Thanks for your help mahendra .. we have both tried to resolve it ... ill wait to hear back from your IT team at some point. I would probably caution the others in this group to try once or twice and just wait for the guys to resolve the issue. I've tried about 20 times with various IDs. Luckily the operating theatre areas are quiet at the moment 😁
Roshan Fernando
1 FALCON @ PEARL QATAR
Sorry to hear that, we are troubleshooting the issue with priority.
9/8/2020
Completed
Android
9
My app not working
Mary
1 FALCON @ PEARL QATAR
We were going to have the iOS app link today with fixes to the verification issue faced in the app. Unfortunately the app is still in review from Apple. I expect the iOS app to be available mostly by Friday.
10
Me either (App not working), I get stuck here (registration)
Amber
1 FALCON @ PEARL QATAR
We were going to have the iOS app link today with fixes to the verification issue faced in the app. Unfortunately the app is still in review from Apple. I expect the iOS app to be available mostly by Friday.
11
I got my account activated by the app admin, but now I get this notification when I scan the scooter
Cam
1 FALCON @ PEARL QATAR
We were going to have the iOS app link today with fixes to the verification issue faced in the app. Unfortunately the app is still in review from Apple. I expect the iOS app to be available mostly by Friday.
Android
12
As i discuss with India team this morning, please make sure that protocol document provided by Acton is implemented in our system.
Yunus Saiyed
Falcon tech
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App Category
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