First Response Deadline

The issues we get in form of tickets are versatile and the resolution deadlines may vary depending on use cases . But when a ticket is raised, it gives a sense of relief to the ticket raiser if the ticket has been acknowledged. So we have setup ‘First response time’. Whenever a ticket is raised, it comes with a predefined ‘First response time’. You have to drop an acknowledgment response to the ticket within stipulated time so that it communicates to the ticket raiser that their ticket has been received. Then you can take your time to get the ticket resolved.

Note: The ticket will get escalated in case ‘First response time’ deadline exceeds. The table below contains ‘First Response’ Deadline as per the priority of the ticket.

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First response time

First response time

Priority

First Response Deadline

High

1 Working Day (Timing: 10 AM- 7 PM)

Medium

2 Working Days (Timing: 10 AM- 7 PM)

There are no rows in this table

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