Customer Support Vendors

Customer Support Vendors

Service

Company

Phone

POC Name

Contact

Quote

Remarks

Call Center

Flatword Solutions

escalations@flatworldsolutions.com

Call Center

Invensis

sales@invensis.net

1 (302)-261-9036

IVR Services

Call Center

Cloud Point

neha.sati@cloudpoint.co.in

Neha Sati

7669017665

90 k / month 200 hr FTE (25 day * 8 hrs) 2 agents + 1 additional 4 hr resource 12 holidays Includes IVR + GST

10 am to 2 am => 16 hrs

Call Center

Ayni Services

Yusuf

8882033944

 Total Charges with Backup Monthly Cost: INR 1,49,500/- for Four Seats which included (Manpower/Infra/Dialer/PC/Server/Datacenter)  Telecom Charges for outbound and inbound:- Rs. 2000/- Monthly  Onetime Setup Cost:- Rs. 10,000/-

Call Center

Cyfuture

satyam.goel@cyfuture.com

Satyam

9811062990

1. Number of agents – 4-5 2. Experience – 1-3 years 3. Language – Hindi and English 4. Geography – India Market. 5. Work timings – Monday to Friday, Weekends fixed off. 6. Cost – INR 31,990 per agent/month + Telecom and GST on actuals 7. Experience – Experience in customer care.

IVR Services

Tata Teleservices

Customer Support Automations

Kapture

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