Categorize customer feedback with OpenAI

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Categorize customer feedback with OpenAI

Brian Klein

This doc uses AI to improve the customer feedback loop

OpenAI’s GPT-3 prompts help gauge sentiment of user feedback, and help you categorize the feedback by your product’s focus areas, so you can get the valuable voice of the customer to the right product teams.

Sentiment: GPT-3 assesses sentiment on a five-point axis

Prompt

"Given the choices 'Positive', 'Negative', 'Neutral', 'Leaning positive', or 'Leaning negative', please select the sentiment that best describes our brand in this feedback:

Product area: GPT-3 assesses the most likely product area based on the

Product area⁠

table and related features. You can help ‘train’ GPT-3 by correcting the product area using the last 3 columns of the

Customer feedback⁠

table.

Prompt

Given a list of product areas here: [list], and their related features here: [list], please determine the product area to categorize the following feedback into:

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Push buttons

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Customer feedback

Customer feedback

Score sentiment

Sentiment

Sentiment score

Product area

Feedback

Correct Product Area

Words to add

Add to features table

Score sentiment

Leaning Negative

Typography

I love the font, but it’s hard to read at small sizes

Select a product area

Score sentiment

Neutral

Images

Images seem a little blurry.

Select a product area

Score sentiment

Positive

The feedback should be categorized into the "UX" product area.

I love the way the user experience lets me just get my work done!

Select a product area

Score sentiment

Positive

. Images

I really like the border and the rounded corners on the image

Select a product area

Score sentiment

Leaning positive

Images

I would really love to be able to resize images.

Select a product area

Score sentiment

Positive

This feedback should be categorized into the "Onboarding" product area.

Our community is so helpful!

Select a product area

Score sentiment

Leaning positive

The product area that this feedback should be categorized into is "Onboarding."

Customers would like expiring links.

Select a product area

Score sentiment

Positive

This feedback should be categorized into the "Rendering" product area.

This product is so bad ass.

Select a product area

There are no rows in this table

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