Categorize customer feedback with OpenAI
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Categorize customer feedback with OpenAI

This doc uses AI to improve the customer feedback loop
OpenAI’s GPT-3 prompts help gauge sentiment of user feedback, and help you categorize the feedback by your product’s focus areas, so you can get the valuable voice of the customer to the right product teams.

Sentiment: GPT-3 assesses sentiment on a five-point axis
Prompt
"Given the choices 'Positive', 'Negative', 'Neutral', 'Leaning positive', or 'Leaning negative', please select the sentiment that best describes our brand in this feedback:
Product area: GPT-3 assesses the most likely product area based on the table and related features. You can help ‘train’ GPT-3 by correcting the product area using the last 3 columns of the table.
Prompt
Given a list of product areas here: [list], and their related features here: [list], please determine the product area to categorize the following feedback into:

Customer feedback
0
Sentiment
Sentiment score
Product area
Feedback
Correct Product Area
Words to add
Add to features table
Sentiment
Sentiment score
Product area
Feedback
Correct Product Area
Words to add
Add to features table
1
Negative
Typography
I love the font, but it’s hard to read at small sizes
Select a product area
2
Neutral
Images
Images seem a little blurry.
Select a product area
3
Positive
The feedback should be categorized into the "UX" product area.
I love the way the user experience lets me just get my work done!
Select a product area
4
Positive
.
Images
I really like the border and the rounded corners on the image
Select a product area
5
Negative
Images
I would really love to be able to resize images.
Select a product area
6
Positive
This feedback should be categorized into the "Onboarding" product area.
Our community is so helpful!
Select a product area
7
Positive
The product area that this feedback should be categorized into is "Onboarding."
Customers would like expiring links.
Select a product area
8
Positive
This feedback should be categorized into the "Rendering" product area.
This product is so bad ass.
Select a product area
There are no rows in this table


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