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Polling for 2023 Nigerian Election Proposal

Yazi, CompariSure, Viamo, Looka
A joint RFP proposal with Yazi/CompariSure, Viamo, Neil Lilford and Looka. Combining forces brings together a formidable team that has the capability to collect data from the entire Nigerian population as well as the technical and local knowledge to ensure best practices are followed.
Summary
Pilot: 1k respondents
Cost: ₦1.5m
Start: 31 Oct
End: 22 Nov (23 days)
Sample collection by company
0

Full: 50k respondents
Cost: ₦27.8m
Start: 25 Nov
End: 19 Dec (24 days)
Company summaries
0
Search
Group 5887.png
Yazi / CompariSure
Digitally savvy population in Nigeria - Uses smartphone
Mask group (4).png
Viamo
Cell phone but no smartphone
Mask group (5).png
Looka
Pre-digital: Does not own cell phone
Group 5888.png
Neil Lilford / Greenfields research
Research expert - Sampling constructor
Card timeline
2
Financials
Pilot: 1k respondents
0
Search
-
$$ Amount
Description
₦₦ Amount
1
Yazi / CompariSure
$1,200.00
800 respondents
Reporting
Project management
525,600
2
Neil Lilford / Greenfields research
$1,500.00
Designing questions
Representative sampling consulting
Reporting and analysis
Training Stears
657,000
3
Looka
$800.00
200 respondents
350,400
There are no rows in this table
$3,500.00
Sum
1,533,000
Sum
Party costs for 1x 50k respondent survey/poll
0
Search
-
$$ Amount
₦₦ Amount
Description
1
Yazi / CompariSure
$30,000.00
13,140,000
25k respondents
Reporting
Project management
2
Neil Lilford / Greenfields research
$4,500.00
1,971,000
Designing questions
Representative sampling consulting
Reporting and analysis
Training Stears
3
Viamo
$17,000.00
7,446,000
20k respondents
Language translation
Survey design assistance
Representative sampling consulting
4
Looka
$12,000.00
5,256,000
5k respondents
There are no rows in this table
$63,500.00
Sum
27,813,000
Sum
High level timeline
2
Companies 🏢
/
CompariSure and Yazi are operating in tandem and so will be included as one business.
Description
A market research platform that allows you to survey a targeted audience segment that is typically hard to reach digitally by utilising our research panel. Surveys run entirely through WhatsApp (app with highest penetration rate in SA), allowing access to a much larger segment whilst also being faster, more cost-effective and highly personalised.
This allows for individual connections to millions of users at scale to deliver quantitative and qualitative data to brands.
→ Due to the fluidity and ease of use, the chat conversation can be used to derive more psychographic segmentation including values, beliefs, interests, personality types, lifestyle and behavioural data such as purchasing or spending habits, user status, and brand interactions.
User demographic results are simplified and presented via CompariSure’s big data console. This allows a clear view of demographic and targeting data.
Features
Continuous engagement with audience or ability to re-engage
Self-service platform
70% average response rate
6 million+ panel
Skip logic and branching. Chat enables branched logic filtering to allow customised survey behaviour based on user responses. It also allows for users to go back and edit previous responses or start over.
Targeted. With over 100 million data points on our audience, we can meet your demographic targeting needs from age and gender to monthly grocery spend and brand preferences!
Experience
More than 10m conversations to date
Completed 100s of research and survey campaigns
40+ clients: Yoco, Tiger Brands, Discovery, Old Mutual
Key people
Name: Timothy Treagus
Skills: Research, Survey design, Non-biased acquisition of respondents
Email:
Name: Monique Elliot
Skills: Marketing, UX writing
Email:
Name: Franco van Wyk
Skills: AI/ML PhD, Data Science
Description
A platform that uses IVR voice technology to survey anyone with a phone.
We give people access to information to improve businesses, governance, health and education. And we do it in the way that suits our users best. Through voice, on their simple mobile phones, at the moment of their choosing, in their own language.
Features
Reach underserved target audiences No more need for door-to-door outreach or untargeted campaigns. Viamo reached 35 million people in one year alone who engaged with our services. Our platform and services can reach nearly one billion consumers, with market research panels in about 20 low- to mid-income countries. We are in the 20 biggest markets in Africa and Asia.
Audience doesn’t need new tech Viamo’s diverse and unique set of services work with basic/feature mobile phones and do not require new devices or apps. Our users access our platform using the mobile phone already in their pocket. This makes our services easy to use for both you and your audience.
Strategy and consulting I-house strategists have created customised content including digital surveys, trainings and campaigns. And their metrics prove they’re good at it!
Experience
Viamo’s demand generation tool helps brands to penetrate untapped or underserved markets, specifically the 60% of people in emerging markets that can’t be reached through internet-based marketing tools.
Conducted over 300 mobile surveys globally.
5m+ people complete surveys.
In the early stages of the global spread of COVID, UNICEF sought to collect COVID KAP data from 40,000 respondents in 12 countries.
Key people
Name: Danny Kofi Armah
Skills: Research, Project management
Description: Greenfields
Greenfields Data Solutions (Pty) Ltd, is a South African Research and Data Solutions organisation. A key focus of Greenfields Data Solutions is to provide insights to our clients’ businesses through our market research and business intelligence capability.
Greenfields Research focuses on business intelligence and customer experience. We achieve this through our world class technology solutions specific to your unique situation. Through quantitative and qualitative market research we are able to enable organisations to achieve a competitive edge within their selected markets.
Experience
Conducted citizen tracking surveys for South Africa. This includes weekly tracking of Covid-29 for two years.
Other tracking of citizens include, elections, unemployment, dignity, safety. Housing , vaccinations;
Greenfields has citizen industry research experience with a reputable track record for input to communication and media companies ;
The executive team and shareholders have over 50 years’ collective experience in the market research industry;
Dr Neil Lilford, a director of Greenfields, has undertaken many market research projects for large corporate clients as well as published research papers academically in top international journals. He obtained his PhD in marketing in Stockholm Sweden (KTH University) in 2015 and brings latest world class thinking in this area. He travels abroad annually and has a strong network of academics worldwide to provide input on world class trends and thinking where appropriate. He is a member of the International Academy of Marketing Science and has presented and published research papers on marketing recently in Denver (2016) and San Diego (2017) U.S.A.;
Greenfields provides an independent and unbiased view for the client.
We partner with our clients and tailor projects to their specific needs. We understand that each client is unique and has specific needs which need to be satisfied;
Greenfields’ surveys and output reports are produced to industry standards, and we conform to the International Academy of Marketing Science of America code of ethics;
We use sophisticated statistical software to manage data and analyse the results;
Greenfields guarantees its results and will ensure that a quality and highly professional output is achieved to the satisfaction of its clients;
Greenfields has a specific association with universities in S.A. (University of Stellenbosch, Gordon Institute of Business - Pretoria University, UNISA) and Internationally (KTH University, Stockholm, Sweden) and can provide latest world class thinking to research solutions. Through these international associations, Greenfields can expose Stear’s to these leading World Class specialists and hence add further value;
Greenfields lectures on marketing and business strategy at leading business schools and hence demonstrating their understanding and expertise on the subject;
Greenfields provides unique solutions, as opposed to generic industry solutions, whereby projects are designed specifically around client needs;
Greenfields has a co-sourcing/development/partnership philosophy – we work with the key stakeholders within organisations (in this case Stear’s) on a partnership basis.
Neil Lilford Bio
Neil Lilford, founder of Greenfields, has had extensive experience in the field of business strategy, marketing strategy and market research, having both consulted and lectured in various companies and served on various bodies. He has over 25 years’ experience in customer experience, sales effectiveness and customer service. He is an accredited provider with UNISA (University of South Africa) as well as the University of Stellenbosch Business School and the Gordon Institute of Business, to whom he facilitates and consults. He has also partnered with the University of Stellenbosch Business School on large research projects where Greenfields has been responsible for the overall project management and research analysis.
Neil spent 12 years at Old Mutual before commencing his own consulting and Research Company. He later sold his business into Adcorp Holdings. Neil Lilford was appointed Group Director of Adcorp, responsible for the training and consulting companies within the group (11 companies). It was the largest provider of education and training in South Africa operating within the retail and business-to-business environment. Neil commenced his own market research company in 2006 and has continued to work extensively in the oil and petroleum environment both locally and internationally
Neil Lilford holds a B.com, MBA (UCT) and a PhD (KTH Stockholm, Sweden) within the field of economics and business management. His thesis focused on sales effectiveness within organisations.
Neil has lectured at various academic institutions over the years, including the University of Cape Town Business School, University of Stellenbosch Business School, UNISA and Warwick Manufacturing Group – Warwick University. He is also on the faculty for Gordon Institute of Business for Research and supervisor for MBA students.
Key people
Name: Neil Lilford
Description
Looka makes market research accessible to African startups and SMEs and combines the speed of survey platforms, with the service quality of consulting firms.
We have 150 trained surveyors who use a mobile app to reach the informal sector and their own communities. Our surveyors speak 50 languages in 15 countries for better field insights and great reports.
All of this with full data analysis and transparency for our clients on one of the first SaaS built for research in Africa.
Experience
Conducted 100s of surveys across 18 countries in Africa
50+ clients: Google, Sendapp, Cash app, Yoco
Surveyors speak 4 Nigerian languages
Key people
Name: Serigne Fall
Technical Proposal Specifics
Training:
Neil Lilford will provide training to the Stears team after the pilot data is collected and after the full set of data is collected.
Handing over the database
This can be done but would require Stears to build out a WhatsApp bot that communicates with respondents in the same way that Yazi does. Both Yazi and Viamo have digital platforms that enable self-service engagement with respondents.
Reporting of data & database setup
Tableau will be used for reporting/dashboarding.
A custom database hosted by AWS will be setup for Stears which will house all the data from Viamo, Yazi and Looka.
Methodology (provided by Neil Lilford)
The questionnaire construct will be primarily a qualitative in nature with some filter (binary) questions. This is hence a social science survey to understand the behaviours of citizens within areas as identified within Nigeria and more specifically the polling areas for elections. The qualitative insights will be seen to be critical input to Stear’s decision making that would see them achieve their necessary targets and objectives. It should be noted that applying Spiggle coding methodology to the collation of insights. The methodology also states that insights are sound once saturation point is achieved. This will be done within the necessary demographic breakdown as indicated in the sample section.
It is understood that the questionnaire will be limited in size which will assist in getting suitable samples for each cycle. Question types have been provided as a base by which will be reformatted appropriately to ensure the construct is sound and will minimise any form of bias in the results.
Sample size
We have proposed a sample size that balances cost effectiveness and validity of data at a granular cohort level. I do believe that our past sample sizes (on experience) are suitable in achieving the objectives set out. However, to err on the conservative side I have provided two alternatives below. This is also based on the fact that we have more time to be in field with two week cycles. We will have rich results it is believed at the relevant margin of error.
The following demographics will be done:
Community Safety
?? identified Polling areas in which the country is divided for elections:
To list these areas
Each wave will focus on all the specific areas or we could break this up into the relevant provinces and cover these over say 6 weeks. All depends on budgets.
3 x Age groups. Explicit variable
Gender. Explicit variable
Not sure of we would require religious groups as I understand this is an important demographic in Nigeria. Implicit variable.
Income levels – also not sure of. Implicit variable.
Sample Size and Margin of Error
Applying Cochran’s tables for 95% confidence levels.
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Column 1
Column 2
1
Total sample size per polling area
600
2
Sample size per age groups
200
3
Margin of error (%)
6.93
There are no rows in this table
We will achieve a sample target of 600 which will provide for a suitable margin of error for each polling area and wave. I understand that we should have a panel of 50 000. Hence this could cover around 80 polling areas. My argument is that we will have minimum samples of 50 per category (not controlled) – example age, various demographic cuts as identified during the reporting. This is acceptable.
Based on our experience for this type of tracking exercise we do believe practically and from a cost perspective, as well as time constraints, we will have insights for the necessary decision making.
Questions ⍰
1. What experience does your company have in providing samples (online and offline) for market research?
Search
1
Yazi / CompariSure
Viamo
Neil Lilfford/ Greenfields
Looka
2
Completed 100s of research and survey campaigns
40+ clients: Yoco, Tiger Brands, Discovery, Old Mutual
​​Conducted over 300 mobile surveys globally.
5m+ people have completed surveys
Brazil voter participation: Researched and reminded Brazilains to participate in a budgeting vote General population IVR RDD survey to determine rates of solar ownership among 5000 respondents. Data was used to prepare an International Finance Corporation white paper on alternative energy in the developing world. [The World Bank]
Conducted citizen tracking surveys for South Africa. This includes weekly tracking of Covid-29 for two years.
Other tracking of citizens include elections, unemployment, dignity, safety. Housing, vaccinations;
Greenfields has citizen industry research experience with a reputable track record for input to communication and media companies ;
The executive team and shareholders have over 50 years’ collective experience in the market research industry;
Conducted 100s of surveys across 18 countries in Africa
50+ clients: Google, Sendapp, Cash app, Yoco
Surveyors speak 4 Nigerian languages
There are no rows in this table
2. Please describe and explain the type(s) of sample sources from which you get respondents. Are these databases? Actively managed research panels? Direct marketing lists? Social networks? Web intercept (also known as river) samples?
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1
Yazi / CompariSure
Viamo
Looka
2
Existing database
38,000 people in Nigeria
1.3m panel in Nigeria
Inbound/referrals & WoM
Client/industry lists
Random digit calling
100 surveyors in Nigeria. Surveyors find/recruit respondents in-person
3
Target population
Digitally savvy population in Nigeria - Uses smartphone
Cell phone but no smartphone
Pre-digital: Does not own cell phone
4
Social media
Recruiting across the following social media channels
Facebook
Instagram
Tiktok
Twitter
-
-
5
Referral
Respondents incentivised to refer network to signup. Referral unlocked once they complete pull survey
There are no rows in this table
Yazi / CompariSure recruiting process
Yazi will run a “Hook” recruiting survey with large cash prizes as incentive. The subject of this primary recruiting survey will be unrelated to politics or elections and cover a topic that Yazi deems to have high commercial value.
Respondents will be recruited to complete this survey, once they complete it they will be directed to the polling survey or notified about it later. This hook survey will appeal to a broad Nigerian population and not only those with extreme political views.
This mitigates the risk of only attracting highly opinionated voters who do not necessarily represent the majority.
3. If you provide samples from more than one source: How are the different sample sources blended together to ensure validity? How can this be replicated over time to provide reliability? How do you deal with the possibility of duplication of respondents across sources?
Demographic data points included in collection
Location at time of completing survey
Income bracket
Age
Gender
Employment type
Language
Phone ownership
Yazi will create audience segments based on the population of the Nigerian population with weighting targets in each of the demographic attributes. Yazi, Viamo and Looka’s audiences are exclusive to each other–based on cell phone ownership/use. This means that given audience targeting is done accurately, no duplication should occur.
Both Yazi and Viamo will collect the cell phone numbers of respondents. Each cell number is restricted to a single submission. The cell phone identifier enables duplicates to be able to be identified across Yazi and Viamo. In both Yazi and Viamo’s platforms, each number is restricted to a single submission.
At the end, Yazi, Viamo and Looka will combine their data together so that target weightings are met.
4. Are your sample source(s) used solely for market research? If not, what other purposes are they used for?
Yazi / CompariSure
The Nigerian respondent database is only used for market research purposes.
Traditionally and in South Africa, Yazi/CompariSure chatbot channel is also used to sell insurance products to individuals who otherwise would not have been able to purchase them digitally. Yazi/CompariSure may elect to offer additional services to the sample in the future but this can be done on an independent panel.
Viamo
Viamo is largely used as the internet for the illiterate and population of people without a smartphone.
“Every month, millions of people use the Viamo Platform for the same reason you browse the Internet: to access on-demand information, find services nearby or purchase products.”
Use cases:
Surveys
Digital Campaigns - Provide training to workforces, quickly sharing information and knowledge to those that need it most while measuring retention in real-time.
Digital Training - Using voice-powered technology, Viamo delivers training to educate and upskill distributed workforces.
Digital Marketing - Drive behavior change with data-driven marketing. Target products and campaigns to the right audiences while nurturing growth with untapped markets.
5. How do you source groups that may be hard to reach on the internet or via telephones?
Yazi uses WhatsApp to survey people (92% of smartphone users)
Viamo uses a zero rated telephone number - calls cost respondents nothing. Plus:
Strategic relationships with national telecommunication companies means pre-negotiated airtime rates, unique services like the 3-2-1 National information hotline, and increased reach.
Viamo’s primary technology, IVR, provides us the channel to reach people on simple mobile phones in their own language.
Looka has a team of 100 “surveyors” across Nigeria who speak Pidgin, Yoruba, Igbo, English and can collect responses from people who do not have a cell phone. Additional surveyors will be recruited for this project to reach Nigerians in more remote areas.
6. If, on a particular project, you need to supplement your sample(s) with sample(s) from other providers, how do you select those partners? Is it your policy to notify a client in advance when using a third party provider?
The sample supplementation team listed is more than likely to be sufficient for multiple categories of audience. However, if additional sample is required, the vendor would be selected based on
Prior work quality assessment: Track record and previous research conducted
Accuracy methodology: Use of sound methodology to ensure quality of responses is high and identify bad actors.
Efficient methodology: Use of modern technical systems/processes and database construction
Timeliness: Speed of delivery
Cost: Is the price reflective of value
Sampling and Project Management
7. What steps do you take to achieve a representative sample of the target population?
Working closely with and Viamo, Yazi will construct audience samples. The initial strategy is:
3 x Age groups. Explicit variable
2x Gender. Explicit variable
Religious groups. Implicit variable.
Income levels. Implicit variable.
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1
Total sample size per polling area
600
2
Sample size per age groups
200
3
Margin of error (%)
6.93
There are no rows in this table
80 of these sample groups will be surveyed across the different polling regions in Nigeria.
This is referenced more in-depth in “Methodology”.
8. Please describe your survey invitation process. What is the proposition that people are offered to take part in individual surveys? What information about the project itself is given in the process? Apart from direct invitations to specific surveys, what other means of invitation to surveys are respondents exposed to?
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-
Yazi / CompariSure
Viamo
Looka
1
General approach
Existing panel sent a message on WhatsApp inviting them to do the survey. Responding “Yes” will take them straight to it.
Respondents can access the survey from the menu
Respondents are directed to polling survey from another survey
Survey introduced as option on phone call. Respondent elects to do survey through IVR
In-person surveyors ask people to participate, appealing to their good nature and apparent availability of extra time
There are no rows in this table
9. Please describe the incentives that respondents are offered for taking part in your surveys. How does this differ by sample source, by interview length, by respondent characteristics?
Search
-
Yazi / CompariSure
Viamo
Looka
1
General approach
Yazi approaches incentives based on the subject matter of the survey. If possible, the incentive will be aligned with the survey e.g. business services for business owner survey.

It utilises 3 incentive approaches:
Completion reward
Prizes (Lotto style)
Entertainment/free - Complete to acquire information or see how they stack up against other respondents or population
Entertainment/free - Complete to acquire information
Paid incentive if necessary to get harder audiences to respond a larger sample
Surveyors (in-field survey conductors) are incentivised per respondent they get to complete
Respondents are not incentivised
2
Incentive form
Airtime, mobile data or mobile money
Airtime or mobile data
Mobile money (surveyors)
3
Polling incentive
Pending pilot, Yazi will use a “Lotto prize” style of incentive with an added “Entertainment” feature where an interesting piece of information will be shared with the respondent after they complete the survey. The Lotto style incentive mitigates the desire for respondents to attempt to enter multiple responses to the survey.
Viamo will aim to use zero incentive (free) for 60% of the respondents. It will incentivise with airtime for the harder to reach audiences (typically males)
There are no rows in this table
10. What information about a project do you need in order to give an accurate estimate of feasibility using your own resources?
Some information will be able to be ascertained by our team once deeper research and analysis has been done on the voting population of Nigeria.
Needed from Stears:
Number of survey waves desired
Consensus on sample sizes and polling areas
11. Do you measure respondent satisfaction? Is this information made available to clients? Context: Respondent satisfaction may be an indicator of willingness to take future surveys.
Yazi
Yes, Yazi measures respondent satisfaction by:
Ease of completion survey. Asking how simple the survey was to answer at the end of the survey. This is done every 10th survey (approximately).
Incentive satisfaction survey. When new rewards or incentives are introduced
Response rates analytics. Response rates over time, and continued engagement. If a respondent does a second survey where the incentive/reward is similar to previous it is a satisfaction signal.
Response rate: ~67%
Completion rate: ~75%
Chat histories. Due to interacting with respondents through a WhatsApp chatbot, we can see the the frequency and contents of what people say to the chatbot
Direct sampling. Yazi treats its respondents as users of its product and therefore follows product and custom-centricity principles with them. User tests are conducted for new incentives, menu structures and other conversational UX changes. 3 WhatsApp phone call interviews are conducted a week with respondents who recently did a survey.
Viamo
Regularly sample checks cell phone recordings.
Yes, it can be.
Data Quality and Validation
12. Who is responsible for data quality checks? If it is you, do you have in place procedures to reduce or eliminate undesired within survey behaviors, such as (a) random responding, (b) Illogical or inconsistent responding, (c) overuse of item nonresponse (e.g. “Don’t Know”) or (d) speeding (too rapid survey completion)? Please describe these procedures.
Yazi / CompariSure
We have a rigorous data checking process. Tim and Monique review the raw data, Franco designs the individual system checks per survey. Assessment techniques
Speeding - A completion time that is too fast indicates the respondent has not sufficiently comprehended the questions
Gibberish checker - Checking that open text answers are not “gibberish” and can be understood as a sentence
Straight-lining checker - Checking that the sequence of answers does not follow the same pattern - e.g. A, A, A, A, A, A
Red herring question - Intentionally placing “oddball” questions into the survey to see if the respondent was paying attention. We also ask questions that correspond with previous answers but are categorised or worded slightly differently.
Evidence question - Where we specifically need an audience that exhibits a certain behaviour or matches a certain demographic, we ask respondents to send a picture that proves they match/meet requirement.
Quality checks (1).png
13. How often can the same individual be contacted to take part in a survey within a specified period whether they respond to the contact or not? How does this vary across your sample sources?
Yazi / CompariSure
It varies. We typically survey different audiences based on client needs. We can control how many surveys an individual can complete.
Viamo
It also varies based on demand for audience types. Respondents can constantly engage with the Viamo platform though - to get information or participate in other activities.
14. Do you maintain individual level data such as recent participation history, date of entry, source, etc., on your survey respondents? Are you able to supply us with a project analysis of such individual level data?
Yazi / CompariSure
Yes and yes. We have a full record of their entire chat history with us.
Viamo
Yes and yes.
15. Do you have a confirmation of respondent identity procedure? Do you have procedures to detect fraudulent respondents? Please describe these procedures as they are implemented at sample source registration and/or at the point of entry to a survey. If you offer B2B samples what are the procedures there, if any?
Yazi / CompariSure
We use cell phone number as a unique identifier.
Fraud: See diagram in Q12.
A red herring is used to identify changes or incongruences in answers.
Evidence question for audiences that are more rare.
Viamo
Also uses cell phone as a unique identifier.
Policies and Compliance
16. Please describe the ‘opt-in for market research’ processes for all your online sample sources.
Yazi / CompariSure
A respondent elects to opt-in during the signup flow. Opting-in enables them to:
Be notified about new surveys
Be notified about prize winners
Updates and new opportunities
Respondents can opt-in and out from the menu in WhatsApp
75% of our panel opts-in
Recruiting respondents and signing up (1).png
Viamo
17. Please provide a link to your Privacy Policy. How is your Privacy Policy provided to your respondents?
Yazi / CompariSure
Privacy policy is situated inside of WhatsApp. To participate in any surveys, respondents are required to accept the privacy policy. Above diagram shows the flow.
Sing-up privacy policy
In-survey T&Cs
Viamo
The terms and conditions/data privacy information is read out to the respondents before they start the survey. If they do not agree then they are not able to complete it.
Terms of Service and Privacy Policy. These terms of service () describe the conditions under which Client may use the websites and communication services of Viamo to communicate with individuals and collect and analyze data, as well as Client’s rights to privacy and data ownership. These terms of service form an integral part of this agreement. To use communication services provided by Viamo, you must read, understand, and agree to these terms. Your signature of this contract indicates that you accept these terms.
18. Please describe the measures you take to ensure data protection and data security.
Yazi / CompariSure
Data in rest, namely our database (and Redis cache), is protected by VPC security group, not publicly accessible and uses AES-256 encryption and SSL encryption respectively.
Security safeguards to ensure the confidentiality and integrity of the personal information under the care of the organisation include Password Protection, Multifactor Authentication, Data Encryption, Anti-virus and Anti-malware Solutions.
image.png
Viamo
Data security. Viamo warrants that: (a) Administrative, physical and technical safeguards are in place to prevent unauthorized access, use, storage or disclosure of Client data; (b) Viamo will establish, maintain and comply with an information security program that: (i) meets industry standards for data security; (ii) ensures compliance with all applicable data security and privacy laws in all regions of operation; (iii) minimizes the risk of loss, unauthorized access, disclosure or modification of Client data; (iv) maintains an appropriate network security system that includes the encryption of all transmitted Client data. In the case of a security breach, Viamo will notify the Client immediately following the discovery of any incident that may have allowed the unauthorized access, use, disclosure or loss of any Client data.

19. Are you certified to any specific quality system? If so, which one(s)?
Viamo
“Viamo recognises that many of our partners are collecting sensitive information. We know that the privacy and security of any data is important, and we take this very seriously. In regards to GDPR, Viamo has carried out a GDPR Risk Assessment with our Germany-based legal GDPR consultants TechGDPR to understand our compliance situation and we are constantly working towards mitigating any compliance risks in line with the GDPR Data Protection by Design and Default principle (Art. 25 Paragraph 2 GDPR). Please refer to our Technical and Organizational Measures (TOMs) in line with Art. 32 GDPR which are available upon request to see how we implement all necessary steps to secure our data processing activities. The specific data processing role and data processing activities for this assignment shall be detailed in a Data Processing Agreement which we shall sign with you at contract signature.”
The viamo platform usage
Viamo implementation team manage the platform to avoid mistakes ( send a message by mistake to 1M users for instance)
Data protection - Viamo is GDPR compliant
We can easily adapt the contract language to make sure the data protection aspect is covered⇒ demonstrated that the phone numbers will not be used outside of the project
Below is how GDPR is captured in our contract:
Greenfields
Greenfields has a specific association with universities in S.A. (University of Stellenbosch, Gordon Institute of Business - Pretoria University, UNISA) and Internationally (KTH University, Stockholm, Sweden) and can provide latest world class thinking to research solutions. Through these international associations, Greenfields can expose Stear’s to these leading World Class specialists and hence add further value;
20. Do you conduct online surveys with children and young people? If so, do you adhere to any global standards? What other rules or standards do you comply with?
Yazi / CompariSure
No.
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