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Brenda Bales
Guest Air Agent and/or Hotel FIT Product Contracting
I have been working as a courteous Air Agent in the Travel Services department who routinely exceeds passenger expectations while working in a consistently fast-paced environment. I strive to exceed quality assurance standards with each incoming call. I am skilled at securing passenger reservations, effectively handling an assortment of booking issues, airline schedule changes, ticket exchanges, manual PNR fare build and Phase IV faring. Specialization includes database management and first level customer relations. I also have 15 years as a Product Manager contracting Hotel FIT annual rates for inbound international guests.
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