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Lean Product Playbook
Lean Product Play Book
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Frameworks

Reference Frameworks
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Importance vs Satisfaction Framework
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View of Scoring
Importance
Not at all important
Slightly important
Moderately Important
Unipolar Scale: >0 5 Point Scale
Satisfaction
Completely Dissatisfied
Mostly Dissatisfied
Somewhat Dissatisfied
Bi Polar Scale : This goes from -ve to +ve. Always have odd number of choices - 7 point scale suggested
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Kano Model
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