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Subscription Type
7


The subscription type
Enterprise
has the most cancellation

Enterprise
has a total of
3
cancellations!
Creating an annual lost of
$1,800.00

Cancellation Timeline
7

Revenue Loss Timeline
7

Customer Primary Reason for Cancelling
1

filled-star

Average Product Satisfaction

3.38
out of 5 stars

That’s
68%
! Is that good?

bloom-boy-looking-up-and-showing-thumbs-up.gif
filled-star

Average Customer Service Satisfaction

3.88
out of 5 stars

That’s
78%
! Is that good?

Product Usage Frequency
7
Features Users Want to See
7
Remarks from Users
7
Not what I need
I hate how broken it looks on the phone
My calls are not being answered
Too expensive for such small use
customer service sucks
I can’t afford sorry
Sad not good
Thank you!
bloom-girl-with-high-ponytail-is-resting-head-on-palm-1.gif
half-heart

Likelihood of Customers to Return

That’s
85%
! Comeback is real !



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