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Subscription Type
Subscription Type
7
The subscription type
Enterprise
has the most cancellation
Enterprise
has a total of
3
cancellations!
Creating an annual lost of
$1,800.00
Cancellation Timeline
Cancellation Timeline
7
Revenue Loss Timeline
Revenue Loss Timeline
7
Customer Primary Reason for Cancelling
Customer Primary Reason for Cancelling
1
Average Product Satisfaction
3.38
out of 5 stars
That’s
68%
! Is that good?
Average Customer Service Satisfaction
3.88
out of 5 stars
That’s
78%
! Is that good?
Product Usage Frequency
Product Usage Frequency
7
Features Users Want to See
Features Users Want to See
7
Remarks from Users
Remarks from Users
7
Not what I need
I hate how broken it looks on the phone
My calls are not being answered
Too expensive for such small use
customer service sucks
I can’t afford sorry
Sad not good
Thank you!
Likelihood of Customers to Return
That’s
85%
! Comeback is real !
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